topic Re: Field Maps Cumulative Lag in ArcGIS Field Maps Questions

Field Maps Cumulative Lag

LaurenHarter — Tue, 13 Apr 2021 22:09:02 GMT

My team is experiencing a lag in Field Maps that builds up; as more data are collected, the app gets slower until there is a 20-30 second lag after each "click" in the app. This is happening to most or all members of our team. For most people, shutting down and reopening Field Maps when it begins to slow down solves the problem. For at least one person, nothing seems to help, including clearing the cache, clearing out any unnecessary files and programs on the tablet, uninstalling and reinstalling Field Maps, and finally doing a factory reset of the device.

Any other suggestions would be appreciated. We are using Samsung Galaxy Tab Active2 tablets with Android version 9 OS.

Re: Field Maps Cumulative Lag

ColinLawrence — Tue, 13 Apr 2021 23:03:56 GMT

Hi @LaurenHarter ,

Thank you for reporting this. I have a Tab Active 2 as well that I can do some testing on. I have a few questions for you to help us troubleshoot what might be going on:

- First, what version of Field Maps are you currently using? A new version (21.1) should be hitting the app store as early as tomorrow. Please test with that version and let me know if your crew reports the same issues.

- When did you start noticing this behavior?

- Can you tell me more about the data you are consuming in Field Maps; where is it hosted?

- What actions are being performed in your daily routines? (i.e. are you adding new point features, streaming line features, editing existing polygons, etc)

Regards,

Colin

Re: Field Maps Cumulative Lag

TravisSizemore — Thu, 22 Apr 2021 19:43:21 GMT

Hi Colin,

I'm the GIS Specialist for Lauren's team. I'm trying to help them get to the bottom of this. To answer your questions:

1. They are all updated to the newest version of Field Maps that was released last week. The issue still remains.

2. They started noticing the behavior just a few days into the field season as data began to accumulate (a few thousand features at that time). They are still experiencing this issue on the tablets; however, their iPhone and Android phones seem to work fine (except for one case of recent values not showing up).

3. The web map they are pulling from includes 17 layers (points, lines, and polygons) and one table that are from 5 hosted feature services and one hosted view with a time filter enabled (shows last 16 hours of data). The data they are collecting goes mainly into one feature service with 7 layers and one table. They will create tens of thousands of features throughout the season. In the past, using Collector, we haven't had issues with this. I can invite you to the group with this content if you want to take a closer look.

4. They are doing all the actions you described, but mostly adding just points and lines.

Thanks for your help,

Travis

Re: Field Maps Cumulative Lag

ColinLawrence — Thu, 22 Apr 2021 23:26:31 GMT

Thanks for getting back @TravisSizemore . I am happy to take a look at your data if you can share it with us. You can share the data and map to a group and invite the user 'arcgisfieldmaps'. Let me know here or in a DM when shared and note the Group name so I can easily find it.

You mentioned tablets and Lauren mentioned Tab Active2s specifically. Is this also happening on iPads or any other tablets?

Colin

Re: Field Maps Cumulative Lag

TravisSizemore — Wed, 12 May 2021 17:57:16 GMT

Hi Colin,

Sorry, I didn't see your response until now. I just added you to our group F02_BPM_admin. The map in question is called F02_BPM_2021_WM_collect.

@LaurenHarter can answer this better, but I think the Tab Active2 is the only device having this issue. And I think it's not all of them, but more than one.

Thanks,

Travis

Re: Field Maps Cumulative Lag

BenWalker1 — Fri, 14 May 2021 15:55:35 GMT

Any update?

Re: Field Maps Cumulative Lag

LaurenHarter — Fri, 14 May 2021 16:24:24 GMT

Travis is correct, not all of our team members are having problems on the Tab Active2 but several are. Some have found that just shutting off the tablet when not in use prevents lag issues, but others haven't found any solutions and are using Field Maps on cell phones. We haven't had any lag issues with cell phone users.

Re: Field Maps Cumulative Lag

ColinLawrence — Fri, 14 May 2021 21:46:35 GMT

@TravisSizemore Can you double check the Group F02_BPM_admin is shared with arcgisfieldmaps? I do not see an invitation. I should be able to test this out next week for you.

If you have not already, I would consider opening a Support case as well.

Regards,

Colin

Re: Field Maps Cumulative Lag

TravisSizemore — Mon, 17 May 2021 15:15:41 GMT

Hi Colin,

I think I added your individual username instead. I just added arcgisfieldmaps as well.

Thanks,

Travis

Re: Field Maps Cumulative Lag

TravisSizemore — Thu, 20 May 2021 00:40:26 GMT

@LaurenHarter Colin is actively creating test features and trying to recreate the issues you have been experiencing on your ActiveTab2, but so far he hasn't noticed any slowdowns. Is there a particular feature(s) that are being created or updated which seem to give the most trouble? Any idea how long it takes to start seeing the slow down? Have they continued using those tablets and noticed any changes in the performance since then?

Thanks,

Travis

Re: Field Maps Cumulative Lag

Ewout_de_Graaff — Thu, 20 May 2021 04:06:47 GMT

Dear Colin,

We experience the same problems with iPads (iPad Air 2 gen, iPad Air 3 gen, iPad Pro 11 2 gen). Because our field workers have to do a relatively large number of edits per day, it is not uncommon for the iPad to be restarted 5 to 10 times a day to save the Field Maps edits in less than 15 seconds. Else they spend their time waiting 30-60 seconds for an edit to save.

In particular, there are 2 web maps where we experience the problems (also the 2 most actively used web maps within the organization at the moment).

Let me know if you would like to take a look at this too, then I invite "arcgisfieldmaps" too.

Re: Field Maps Cumulative Lag

LaurenHarter — Thu, 20 May 2021 13:59:46 GMT

Hi Travis, I asked my crew for input on those questions and I'll add that info here when they get back to me. For now, I thought it would be helpful to Colin to note the features recorded on a typical survey:

~50-75 Territorial Point features
~30 Line features
2 Visit features
~5 Non-territorial Point features

Thanks,
Lauren

Re: Field Maps Cumulative Lag

ColinLawrence — Fri, 21 May 2021 22:49:05 GMT

@LaurenHarter @TravisSizemore Do the field crews happen to be working offline/disconnected when they experience this behavior?

Re: Field Maps Cumulative Lag

Ewout_de_Graaff — Sat, 22 May 2021 05:37:00 GMT

We experience the behavior while working online, even on recent versions of iOS on iPad Air and Pro. To me it seems not to depend on the OS if others experience the problems on Android devices.

Re: Field Maps Cumulative Lag

LaurenHarter — Wed, 26 May 2021 01:37:03 GMT

@ColinLawrenceYes, they only use Field Maps offline.

Re: Field Maps Cumulative Lag

GISTeam4 — Tue, 30 Nov 2021 07:44:14 GMT

Has this issue been resolved?

Our team is also experiencing this behavior, where the map (offline usage) will react very slow and creating and editing features will become nearly impossible.

Re: Field Maps Cumulative Lag

TravisSizemore — Mon, 06 Dec 2021 15:39:13 GMT

We never really resolved it per se; our crews have just been periodically restarting the app and avoiding the devices that get bogged down the most. Hopefully ESRI will figure out what's causing this.

Re: Field Maps Cumulative Lag

KevinMorris2 — Fri, 10 Dec 2021 19:27:02 GMT

I experience this same behavior mapping trails at high data density (1-2 ft) setting. At ~ 1/2 mile it starts to get sluggish. At 1 mile it might just hang and I'll loose all my trail data. Behavior seen on all my android devices including Nokia 6.1 (phone), Samsung Tab 2, Samsung Tab3, Samsung Active Tab2. The worst issue is the data loss. Without fail, I'll loose data on 80% of my field trips, due to this issue or another where I need to take a photo and Field Maps blips away. I'm going to post on asking to store data permanently when collecting lines, etc.

Re: Field Maps Cumulative Lag

Anonymous User — Tue, 11 Jan 2022 14:52:27 GMT

It's only a month since the last reply but I thought I'd check anyway, any news on a fix for this?

We're seeing the same issue with several Samsung Active Tab 3's.

Re: Field Maps Cumulative Lag

ColinMunro — Mon, 21 Feb 2022 21:06:32 GMT

Seconded. We are experiencing a similar scenario. The service in question is a related table. Unsure if anyone is using related tables.

The workaround I am using is to restart the service in server manager every few hours on days we have surveyors out in the field.