topic Re: Has there been a change to layer refresh intervals between Collector to Field Maps? in ArcGIS Field Maps Questions

Has there been a change to layer refresh intervals between Collector to Field Maps?

Matt-Huser — Wed, 17 Nov 2021 21:12:44 GMT

I'm testing the same webmap in Field Maps and Collector. In this webmap, I have a mapservice that includes a layer that gathers all inspection activities on a feature so that we can draw a colored shape on top of assets that have recently been inspected. This map service draws on top of the feature service that contains the assets to let field staff know that their inspection is complete and to move on.

When I perform an inspection the colored shape draws almost instantaneously in Collector. In Field Maps, it will not display. I've had to kill the app and reload it for this shape to draw/the layer to trigger looking for an update to the data. Turning on and off the layer doesn't trigger a refresh neither does zooming in and out.

Is Field Maps caching the data differently than Collector? We've even setup this test to directly tie to the REST service URL coming from our ArcGIS Server so the AGOL CDN doesn't come into play.

Re: Has there been a change to layer refresh intervals between Collector to Field Maps?

DominicRobergeIADOT — Wed, 17 Nov 2021 21:30:48 GMT

Hi Matt

in Fields Maps app, under your profile, make sure auto-Sync is turn on. Perhaps that will help

Re: Has there been a change to layer refresh intervals between Collector to Field Maps?

Matt-Huser — Wed, 17 Nov 2021 21:43:56 GMT

Thanks for the suggestion Dominic, Auto-Sync was already enabled.

Re: Has there been a change to layer refresh intervals between Collector to Field Maps?

rge_esri — Tue, 23 Nov 2021 04:32:26 GMT

Hi, Matt,

Are you able to share the map with us?

Thanks,

Rui

Re: Has there been a change to layer refresh intervals between Collector to Field Maps?

BrendonJoyce1 — Tue, 23 Nov 2021 13:27:59 GMT

Hi Matt, I have dealt with this a lot with Field Maps and Portal based layers.

This answer may be Portal based. I have to use a feature layer and related table uploaded to Portal, then a separate map image layer with a join between the point and table separately. The map image layer is the one that I use to change colors, etc. The equivalent if you are using AGOL would be creating a layer view of your point layer in order to symbolize differently, this works much better in AGOL.

In the web map: When you are configuring your layer that needs to update quickly, I have found that adding services into the web map from the URL will not update the same in Field Maps and is a bug. I used to do this to get by the map table of contents layer order (can't put a map image layer on top of a feature layer, etc). When I add the same layer by the add layer button/search and add the feature, the updating seems to perform better on Field Maps, I just have to deal with the table of contents layer order, I do this by making the shape a big hollow ring visible around the editable feature point.

Additionally, you can change the refresh interval on that layer to 0.5 (the lowest amount).

Re: Has there been a change to layer refresh intervals between Collector to Field Maps?

Matt-Huser — Tue, 23 Nov 2021 15:11:35 GMT

@BrendonJoyce1 thanks for the response, this is pretty much the exact situation I am dealing with right now. I've tested the .5 refresh interval last week and did not notice any change. I will give that another try as well as creating a new webmap where I use the "Add layer button" I hope that isn't the long term fix as I believe through our scripting we are just adding in the REST URLs and deploying and setting a hard manual refresh has me worried about the long term impact to our ArcGIS Servers when it comes to performance and capacity but I'll keep testing and working with support.

@rge_esri I've created a case (https://my.esri.com/#/support/cases/02938862) and shared the content to ESRI Support. Are you able to access the layers and maps through this? If not I can share to you directly.

Re: Has there been a change to layer refresh intervals between Collector to Field Maps?

BrendonJoyce1 — Wed, 24 Nov 2021 12:58:48 GMT

I have noticed different, better behaviors in the new map viewer (map viewer beta for us 10.8.1 Portal users). The problem with that map viewer beta is that it doesn't have full support yet for layers like map image layer and the like. It is looking like in 10.9.1 the viewer is coming out of beta and things like Dashboards will also be using that new viewer in them, which is good news.

If I were to review the symbology updating issue in the web map viewer (old), a dashboard reading that map, and the field map using that map, they would be showing different symbology results a lot. With fixing the map viewer using the add layer buttons and refresh intervals, I was able to start getting similar results in the different maps.

I think it is an underlying issue in the differences in the old map viewer, whereas Field Maps seems to be designed to use the new map viewer, which makes sense. Symbology things seem to work better when you can make them work in the new beta map viewer. I am hopeful that the 10.9.1 release will include support for the layers like map image layers and the like.

Re: Has there been a change to layer refresh intervals between Collector to Field Maps?

Matt-Huser — Wed, 24 Nov 2021 13:56:35 GMT

Thanks @BrendonJoyce1 for the additional perspective. What is confusing to me is the fact that I'm not using Enterprise for this solution so the notes you have on 10.9.1 should already have been resolved with the current live version (Released in April 21) of ArcGIS Online correct?

Also based on this blog post, I was under the impression that if the webmap was saved with Map Viewer Classic, Field Maps would honor that and not convert or force it to the New Map Viewer. That's why I'm confused that Collector and the Webmap refresh the layer almost instantaneously (without even having a layer refresh setting enabled) but Field Map using the same Classic Webmap will not refresh the layer unless I force close the application and reload the webmap.

Re: Has there been a change to layer refresh intervals between Collector to Field Maps?

Matt-Huser — Thu, 02 Dec 2021 20:05:43 GMT

@BrendonJoyce1 after working with support they have recognized it as a bug. Please feel free to attach your organization to it. BUG-000144902

Re: Has there been a change to layer refresh intervals between Collector to Field Maps?

Matt-Huser — Thu, 10 Feb 2022 14:56:14 GMT

It turns out there was an additional bug reported that predates mine by a few months.

Bug BUG-000142164

https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDE0MjE2NA==

Re: Has there been a change to layer refresh intervals between Collector to Field Maps?

Matt-Huser — Mon, 25 Apr 2022 14:51:40 GMT

Is anyone able to provide an update on this issue? It appears there are multiple bugs documented with no posted workarounds (BUG-000142164 or BUG-000144902) This issue is preventing our organization from migrating off of Collector to Field Maps and would like to understand a timeline for when this bug will be prioritized and resolved. Appreciate any information that can be shared.

Re: Has there been a change to layer refresh intervals between Collector to Field Maps?

rge_esri — Wed, 08 Jun 2022 23:53:25 GMT

Matt,

The workaround listed under BUG-000144902 are:

Change the Extent or Level of detail by a wide margin to query and zoom back to the area of interest to re-query the map.
Exit the map and reload it.

Are these not working for you?

Re: Has there been a change to layer refresh intervals between Collector to Field Maps?

Matt-Huser — Thu, 09 Jun 2022 12:25:18 GMT

Hi @rge_esri these are not workable.

Option 1) Does not actually work, I've zoomed all the way out to a country extent and zoomed back in, still I'm not getting the layer to refresh and to display the newly created field. Also not a realistic expectation/behavior for the user's workflow.

Option 2) It's completely unworkable for the use case that this functionality supported in Collector. To expect a user to close and reopen their map after each related table entry is unrealistic.

After I posted this message, I contacted other ESRI employees I have spoken with over the years. It sounds like this is a bug/issue with the entire ArcGIS Runtime SDK and that team is aware of it but that is all I know.

If you have any additional information to share please do so. After reading up on the upcoming SDK release, it would be great to understand if this bug is slated for resolution in the coming August 22 release as this blog posts states they are only focused on bug fixes.

Re: Has there been a change to layer refresh intervals between Collector to Field Maps?

bb3 — Thu, 01 Jun 2023 09:29:55 GMT

Any update on this bug? I agree with Matt that these workarounds are not workable.

Re: Has there been a change to layer refresh intervals between Collector to Field Maps?

BrendonJoyce1 — Wed, 14 Jun 2023 17:02:42 GMT

After seeing a newer response to this, I was able to sort of fix my issues, which may differ from the original problem, but has to do with newer symbols not showing over older ones.

I was able to solve my symbology issues (they may be different than the initial post here) by looking into how Esri symbolozes ObjectIDs. It appears that OID 1 will symbolize over OID 100 (the new point or inspection you just made) which would keep the old inspection color or symbol on top. I swear it did not use to do this or I did not have this problem.

Web Maps do not have symbol layer drawing, something you can do in Pro to show other symbols on top of each other like Photoshop.

Since I am on a SQL db and Portal, I was able to have the SQL OID sort flipped so that OID 100 shows over 1. This fixed the issue I had where the newest inspection in the related record was not symbolizing on top.

If this web map ecosystem could always prefer to symbolize the newest on top, I feel like that would be huge for inspection workflows to not have to find workarounds.