topic Re: Mobile Map Packages Crash in Field Maps (Android) in ArcGIS Field Maps Questions

Mobile Map Packages Crash in Field Maps (Android)

KevinMorris2 — Wed, 21 Jul 2021 19:05:57 GMT

I recently decided to remove the Explorer App from our Android tablets and smart phones and utilize Field Maps for reviewing Mobile Map Packages. Unfortunately, in all cases with the available build for Field Maps (7/21/2021), Mobile Map Packages crash Field Maps. In some cases Field Maps just blips out when you activate it, in other cases (tablets in particular), the map package will load and function ok for a while unless the user tries to navigate or pan the window just after opening the mobile map package.

At this junction, we have discontinued use of Field Maps for Mobile Map Packages and reverted back to the Explorer App (Android). This issues has not been tested for iOS.

Re: Mobile Map Packages Crash in Field Maps (Android)

KevinKovacs — Wed, 21 Jul 2021 20:42:49 GMT

Some of my users have noticed the same crashing problem, but only with side loaded MMPKs. This may not be a solution for all, but we've found that loading the MMPK to ArcGIS Online and sharing them to users solved the crashing problem. The maps perform as expected once they are downloaded to the device.

Re: Mobile Map Packages Crash in Field Maps (Android)

KevinMorris2 — Wed, 21 Jul 2021 21:34:33 GMT

Thank you KevinKovacs,

Uploading the mobile map package to AGOL and having users download it did work. While this solution will fulfill most of our needs, it definitely appears to be a bug for sideloading. The major issue with this approach is that I cannot perform the seasonal data load on numerous tablets as it will require user credentials and the mobile package will likely be locked to the user that downloads (unconfirmed).

Re: Mobile Map Packages Crash in Field Maps (Android)

bdewaele — Fri, 23 Jul 2021 05:31:45 GMT

The value of MMPK files was in the sideloading of potentially huge files with lots of data, which would be impractical in areas with poor network coverage. ESRI does not cater well for those situations, and assumes we all have lightning fast internet access, which for me as a geologist working in remote areasa nd in remote camps with slower internet is frustrating. I sometimes yearn back to the good old ArcPAD days, where disconnected editing to a laptop project was a possibility. It now all has to go through a Server license, which is simply impractical and an inefficient use of software licenses.

Re: Mobile Map Packages Crash in Field Maps (Android)

JoabelBarbieri — Mon, 06 Sep 2021 17:36:32 GMT

Any solution to this yet? I hope this is not a strategy form ESRI to force its users to consume credits by having to upload huge mmpks to AGOL

Re: Mobile Map Packages Crash in Field Maps (Android)

rescuemap — Mon, 20 Sep 2021 01:49:02 GMT

Same issue here on CATS61 and Pixel 2. No issues before, sideloaded mmpks now crash the application and nothing showing up in the troubleshooting logs. I noticed one of our devices was an older app version and had no issues so definitely something with an esri update. Please fix asap.

Re: Mobile Map Packages Crash in Field Maps (Android)

rescuemap — Wed, 22 Sep 2021 17:34:10 GMT

Agree - this is mission critical for our organization of first responders - we almost always work in a disconnected environment. We currently have no offline maps! Not good and does not inspire confidence in the technology.

Re: Mobile Map Packages Crash in Field Maps (Android)

rescuemap — Wed, 22 Sep 2021 17:36:40 GMT

I did miss this first time around, so thanks for a workaround. However, our sideloaded maps are 2GB+ which makes this an issue that doesn't need to be there. Not sure how this made this through QA as it seems like a very common workflow.

Re: Mobile Map Packages Crash in Field Maps (Android)

rescuemap — Fri, 24 Sep 2021 23:07:31 GMT

This is only working for me on iOS (pulling the map package from AGOL). On android I am able to see and download the package but when it gets to 100% it reverts back to the download button and won't open. Nothing in the logs via troubleshooting of course.

Re: Mobile Map Packages Crash in Field Maps (Android)

rescuemap — Thu, 30 Sep 2021 01:46:41 GMT

This is now a big problem for us. I remade the mmpk with ArcGIS Pro 2.8.3, including remaking all locators in an attempt to troubleshoot this issue, I also reduced the size substantially by removing all imagery. As reported above I was able to load the mmpk via ArcGIS online and open it in Field Maps successfully, but this only works with the newly created file. When I try and load my original 2+GB mmpk by this method it crashes field maps. I consider this to be a temporary workaround as in the event that a login is forced when in a disconnected environment, you are not able to load that mmpk by skipping logging in - it does not appear in the map list unlike the sideloaded mmpk which is always available, regardless of login status (this was created using the publisher extension and set up anonymously). There is nothing about this in the logs and it appears only android has this issue.

Re: Mobile Map Packages Crash in Field Maps (Android)

KevinMorris2 — Thu, 30 Sep 2021 15:34:50 GMT

Partial Solution : Side load mmpk into active logged in Account Folder.

I've recently found that mmpk's will function properly if put in a user (or guest) folder within field maps.

e.g. PC\Nokia 6.1\Internal shared storage\Android\data\com.esri.fieldmaps\files

We just can't put it in the mmpk folder that is supposed to allow anyone to use it. This is not a cure-all, but another option. Of course you will need to put the mmpk within the mmpk folder within the user (or guest) folder. On my phone it works in all three of the blue circled account folders. My phone is not setup for sd card storage, so I have not tested this location out yet.

again, the above circled guest account could be substituted with any account folder.

Hope this helps. It still is not there.

Re: Mobile Map Packages Crash in Field Maps (Android)

rescuemap — Thu, 30 Sep 2021 19:07:52 GMT

Thanks Kevin - you're a legend! This works for me, I agree it's still a workaround but now we have working offline maps and that's a huge improvement. Thanks again, very much appreciated.

Re: Mobile Map Packages Crash in Field Maps (Android)

KevinMorris2 — Thu, 30 Sep 2021 21:38:09 GMT

Rescue Map.

Don't forget that you can still use the Explorer App for the sideload. If you really need to make sure Everyone that holds the devices has access to the map, Explorer is still the way to go for Android.

We also don't have this issue with Field Maps/iOS. It works fine, only that working with someone else's device is more problematic from the security/2FA viewpoint for installing apps and transferring files.

Re: Mobile Map Packages Crash in Field Maps (Android)

rescuemap — Thu, 30 Sep 2021 23:03:17 GMT

Thanks Kevin, I want to be single app as users hated the explorer / collector / tracker setup field maps is supposed to replace. Everything seems to work better on iOS, I've had few issues there but majority of our devices are android. I guess having explorer as backup is the way to go for now.

Re: Mobile Map Packages Crash in Field Maps (Android)

SW_-_BrandyHurtado__GISS_ — Thu, 11 Aug 2022 04:20:55 GMT

Updating the app on the Android solved the problem for me. Easy peezy.