topic Re: Best practices for implementing real-time notifications for critical field tasks in Field Maps in ArcGIS Field Maps Questions

Best practices for implementing real-time notifications for critical field tasks in Field Maps

JuhaHaanpera — Fri, 16 Jan 2026 08:22:30 GMT

Hi everyone,

I’m working with a customer who needs to implement a workflow for critical task notifications within ArcGIS Field Maps. Since ArcGIS Workforce is being deprecated, we are focusing on using the new Tasking capabilities directly within Field Maps to manage their field assignments.

The requirement is that field workers must receive an immediate, high-priority notification on their Field Maps mobile device app the moment a critical task is created or assigned to them.

I would love to hear your experiences and best practices regarding the following:

Field Maps Tasks & Push Notifications. For those already using the new Tasking capabilities in Field Maps Designer, have you found the native push notifications for urgent assignments? Are there specific OS-level settings (iOS/Android) you recommend to ensure these aren't missed?
Webhooks for Redundancy. Since these tasks are critical, has anyone successfully combined Field Maps Tasks with Notebook Python code or webhooks via Power Automate or Make to trigger secondary alerts like automated SMS when a high-priority feature is added?
Visual Priority. What are your best tips for styling these "critical" tasks within the map view to ensure they stand out from standard maintenance tasks once the worker opens the app?

The context for this need comes from a high-priority field operations case discussed here.

Any advice or shared workflows would be greatly appreciated.

Best regards, Juha

Re: Best practices for implementing real-time notifications for critical field tasks in Field Maps

LizArmstrong — Fri, 16 Jan 2026 20:56:55 GMT

Hello,

May I ask - do you have any use cases for the tasks functionality, or are you trying to leverage tasks solely for the push notifications? From your description, it sounds like you may be trying to solve a broader notification or alerting need. I’d love to understand the workflow a bit more so we can recommend the best approach.

Just to set expectations: Tasks are designed primarily for coordinating and completing field work within Field Maps, rather than as a general-purpose, real-time push notification system. Of course, as you noted already, mobile workers do receive notifications, but only when someone else assigns a task to them.

The Field Maps team would be happy to set up a follow-on call to discuss your requirements in more detail. Let us know if you'd like to chat.

Re: Best practices for implementing real-time notifications for critical field tasks in Field Maps

apgis16 — Thu, 02 Apr 2026 19:30:27 GMT

Hi Liz,

I have a similar question. I am enabling tasks for a group of people and instead of assigning a specific user, I just separated different web maps to have filtered views for "department" (i.e. sewer, stormwater, water, fleet). That way, any employee from their department can start/complete task that has their department assigned to it. Is there a way that push notifications can be sent for any new task created without having a specific user assigned to it?