topic Offline Map Area Package Failure in ArcGIS Field Maps Questions

Offline Map Area Package Failure

EL11 — Thu, 10 Jun 2021 21:26:02 GMT

I have a map that spans the entire state and am creating offline map areas via a desktop web browser to use on our mobile device. All layers have sync enabled but are not editable. It is a read only map.

I have a few issues which may or may not be related.

1) A package for an area is taking well over an hour, sometimes the whole day. These packages are 10 - 20 MB in size so I don't know why it takes so long. The layers are all hosted on the same AGOL site as the map, and all are correct in the areas that successfully are turned into offline maps.

2) One area for an offline map fails repeatedly. It appears there is some sort of smaller problem area within the area I'm choosing as I can make an offline area in one place and then try and make an identical size one adjacent to it and it fails. Since this area is using the same base map as every other successful offline area, I do not know why the failure is happening.

3) On my mobile device, I tried to create an offline area through the Field Maps App while connected to the internet. It fails with no error log or message. One moment its creating it, the next that area disappears from the list.

4) On the mobile device, it will not update any layers without completely logging out and logging back in and sometimes even that isn't enough and I have to delete the offline area from the device and grab it again. The device is an iPad with OS 14.4.1.

Is there a way to see why a particular area is failing to package?

Re: Offline Map Area Package Failure

Anonymous User — Thu, 10 Jun 2021 21:42:12 GMT

Use Map Packages for this use case.

A mobile map package consolidates maps and basemaps along with all referenced data sources into a single read only (.mmpk) file and has no limitation of file size. Read more about mmpks

Re: Offline Map Area Package Failure

BenWalker1 — Fri, 11 Jun 2021 08:22:34 GMT

1) not much help, but I can confirm that we have managed to create a map area that 1.1 GB in size and it took about 6 minutes to process. This was on a 2 processer Enterprise 10.8.1 server. I agree with @Anonymous User that Map packages might be a better fit for you.

Re: Offline Map Area Package Failure

EL11 — Fri, 11 Jun 2021 13:51:37 GMT

Thanks for the suggestion! I hadn't looked into making a package via the mobile map package button.

I tried it out to the same result. Over all areas but the one failing, it works. The one that failed still fails with this option, and the error log just says that the package failed.

I guess the next step is to go layer by layer and see if I can find which one is causing the failure and then go feature by feature to find the offending item.

Re: Offline Map Area Package Failure

EL11 — Fri, 11 Jun 2021 14:26:56 GMT

I found out my problem. It was a layer with three corrupted features in the area I was packaging. I found it by removing one at a time layers until the area was successful. Then I took that layer hosted on my online portal data and exported it to a local geodatabase. During the export, a log was made by ESRI identifying the object id of the features could not be exported. Deleting those in the online version of the layer fixed everything and now there's success!

It would be a great enhancement to the Mobile Map and Field Maps offline packaging process if the package failure message could also generate more specifics as to why the package fails and which layers and features were the cause of the failure.

Re: Offline Map Area Package Failure

StephenJackson1 — Thu, 21 Oct 2021 16:00:11 GMT

I ran into problem this morning creating an offline map. Similar issue, package failed but no explanation as to why or tips to troubleshoot.

Re: Offline Map Area Package Failure

cbp-geus — Tue, 21 Jun 2022 05:12:45 GMT

This might in some cases be a solution to this problem, but it is not a doable solution when the offline areas are to be used with the ArcGIS Field Maps data collection.

Re: Offline Map Area Package Failure

JoabelBarbieri — Mon, 12 Sep 2022 15:12:42 GMT

Same problem here (Sept 2022). It's so annoying having the field crew calling all the time complaining they can't download the offline area. Having productivity problems because of this and have no idea how to correct the problem. ESRI, c'mon !!!

Re: Offline Map Area Package Failure

RemWilson — Wed, 16 Nov 2022 05:14:06 GMT

I'm having the same issue right now. I checked the support page and triaged all the possibilities. this solution was even a part of the page, but my layers are all working properly with no issues.

I was able to create an offline area with only a basemap, but that doesn't help anyone.

Layers aren't the issue, size isn't the issue (small area and minimal zoom levels), no idea why these maps won't generate offline areas.

Re: Offline Map Area Package Failure

DanMcLendon — Fri, 13 Jan 2023 01:41:36 GMT

I'm having the same issue- even with just basemaps and no layers!

Re: Offline Map Area Package Failure

NLI_Wendy — Tue, 31 Jan 2023 16:02:37 GMT

I am having the same issue. Nothing seems to work. I wonder if there is a bug?

Re: Offline Map Area Package Failure

idalis — Mon, 13 Feb 2023 22:24:47 GMT

I am having the same issues. It continuously fails to create offline map areas. Nothing works.

Re: Offline Map Area Package Failure

NMWater — Fri, 03 Mar 2023 19:27:46 GMT

I was having the same issue. After trying several of the suggestions above to no avail I ended up creating the offline map area with just the base map and it worked. Then I went back and re-added the two layers, then went back to the map area and updated. This seemed to work for no rhyme or reason because I didn't change anything in the layers properties. Good luck out there!

Re: Offline Map Area Package Failure

spalovsky_allforsoil — Mon, 24 Apr 2023 08:15:15 GMT

I have a similar issue. I have a point layer and base map for which I had created an offline area and everything worked normally. I needed to make the area a bit bigger, so I created a new offline area and it has been writing me packing for over three hours now. When I tried to make the area within the original boundaries, same thing. Packaging for several hours.

Re: Offline Map Area Package Failure

JoabelBarbieri — Tue, 25 Apr 2023 18:55:45 GMT

how to fix this..anyone?

Re: Offline Map Area Package Failure

Rama1356 — Tue, 13 Jun 2023 15:02:19 GMT

True, but Mobile packages are not helpful when you are collecting data using Field Maps

Re: Offline Map Area Package Failure

Nicauldron — Fri, 15 Sep 2023 11:50:06 GMT

Its August 2023 and I'm STILL having this issue, Esri!

I get a 'FAILED' error after trying to create an offline area on both desktop and mobile versions of FieldMaps.
Has anyone found an actual solution to this yet?

I wish there was an actual explanation that came with the errors as a place to start with solving them.

Re: Offline Map Area Package Failure

TanithLives — Wed, 30 Oct 2024 00:19:16 GMT

Well, it's October 2024 and I am still getting this issue. In lieu of creating another topic post I thought I would just shout into the void in my frustration.

Trying to set a tiny area (like, 5mb) for offline. After a few months of working with FM I know the pitfalls that ESRI have unintentionally (I presume) placed in the way.

- as others have said, you gotta have feature layers. More than this, you must have layers with GlobalIDs, but then attribute types with 64 bit seem to stop the creation of GlobalIDs. I work with shapefiles and geopackages generated by myself or provided. If I am getting data ready for FM I just run everything through 'Features to Geodatabase' process and that seems to spit out something FM likes

- everything must have sync ticked, which I guess is obvious

- if you are using background imagery you cannot just use any background imagery - how dare you. I stick with 'World Imagery - for export'

Yet, despite all this, and burning offerings of 1:25,000 topo maps to the capricious ESRI god, I still have times when the offline area will not generate. No explanation, just the message 'Failed'. This does not engender a love of ESRI, particularly considering the rather large amount of money that my organisation burns to satiate this uncaring deity. Like many of you, I am doing this for work and during work hours, so my time to **bleep** about trying to work out what went wrong - when it worked yesterday perfectly fine - is exceptionally limited. It does lead to feelings of frustration, but it seems to happen quite a lot with ESRI, so that frustration generally subsides into a resigned acceptance that sometimes - despite all the gloss and hoo-ha - ESRI create stuff that is just a little bit ordinary.

Re: Offline Map Area Package Failure

vaishalikulkarni00 — Tue, 28 Jan 2025 20:20:55 GMT

January 2025. I'm having the same problem. I'm doing everything correct and offline areas are enabled. No corrupted or broken layers. All my layers and basemap (World Imagery for Export) are in the same coordinate system, WGS84. I was able to create 2 offline areas and now the rest are failing no matter how small they are and even if I do World to Cities for the extent.

Re: Offline Map Area Package Failure

MatthewYoung1 — Tue, 18 Feb 2025 21:20:55 GMT

Ditto to all most recent posts above. Very frustrating. Just throwing this on the pile in hopes of seeing future updates/fixes.