topic Re: ArcGIS Field Maps - No available apps in ArcGIS Field Maps Questions

ArcGIS Field Maps - No available apps

AbiDhakal — Wed, 13 Nov 2024 21:26:44 GMT

Hello GIS friends,

I'm trying to open Field Maps app on an android phone and when I sign in I get this error.

No available apps
There are no apps currently configured on this device that your organization allows to open this content. Please ensure you are signed in with your work or school account to your managed apps or contact your organization's support team.

However, I'm able to sign in from other devices using the same credentials.

I did a few things but I'm still not having luck.

Cleared cache on the phone
uninstalled - reinstalled Field Maps
Checked for software updates on the phone

Please help.

Thank you,
Abi

Re: ArcGIS Field Maps - No available apps

Eugene_Adkins — Wed, 13 Nov 2024 23:57:22 GMT

One suggestion I can make offhand is make sure you’re not signed into online if you’re trying to reach portal, or if you’re trying to reach online make sure you’re not signed into portal. I have coworkers who will mistakenly sign into online when they intend to sign into portal … and when that happens they get a message similar to the one you’re describing.

Re: ArcGIS Field Maps - No available apps

ColinLawrence — Thu, 14 Nov 2024 00:54:36 GMT

Hello @AbiDhakal ,

Did this just start occurring today as far as you are aware? Are you able to log in to a different account on this device?

Are you signing in to ArcGIS Online or Enterprise? At what point do you see this error? Thanks!

Re: ArcGIS Field Maps - No available apps

AbiDhakal — Thu, 14 Nov 2024 12:49:40 GMT

Hey @ColinLawrence,

Thank you for your patience and for your interest in helping resolve this issue.

This has been ongoing for about a month, but I am not entirely sure of the exact details just yet. I will confirm everything and update you once I have more information.

The issue appears to be with a particular user who is unable to sign in to ArcGIS Enterprise. From what I understand, the error occurs once he enters his credentials and presses Enter. I will be able to provide a more detailed answer after speaking with him—hopefully tomorrow—if he’s not out in the field.

Please note: In the sentence below it should have been 'he and not I'. My apology for the confusion. I think he said the behavior is the same even with a different account. I will let you know for sure.

I haven’t yet tried logging in with a different account, but I plan to do that as well and will let you know the results.

Thank you again for your attention to this matter.

Best regards,
Abi

Re: ArcGIS Field Maps - No available apps

AbiDhakal — Thu, 14 Nov 2024 21:08:33 GMT

Hey @ColinLawrence

I got some answers for you.

He thinks, it started when he got his new phone back in June. It basically sounds like it may be a hardware problem. However, we do not know that yet because he seems to be meeting all the android specs for Field Maps and is still having problems signing using not just with his credentials but with any other credentials.

Please ask any other questions.

Thank you,
Abi

Here is android specs for Field Maps versus his android specs::

• Android 8.0 (Oreo) or later - 14

• Processor: ARMv7 or later - Exynos 2200(Armv9)

• OpenGL ES 2.0 support – no idea how to find this ( his new phone should meet this)

Google play services – 24.42.32

Re: ArcGIS Field Maps - No available apps

ColinLawrence — Fri, 15 Nov 2024 01:18:30 GMT

Nothing sticks out with those specs, what is the phone model? Sorry if I missed this. Do you know what type of authentication you are using with Enterprise? Also, what is the default Browser on the device and can you/he try changing it?

Re: ArcGIS Field Maps - No available apps

AbiDhakal — Mon, 18 Nov 2024 15:11:39 GMT

@ColinLawrence

Thank you.
We use Portal for ArcGIS Authentication (default authentication). The phone is Samsung Galaxy S23 FE. The default browser he was using was Microsoft Edge.
Once, I had him change the default browser to Chrome, he was able to get in. Does this tell you why Microsoft Edge was not allowing authentication?

Thank you again,
Abi

Re: ArcGIS Field Maps - No available apps

ColinLawrence — Mon, 18 Nov 2024 16:46:57 GMT

Field Maps uses the devices default browser to complete the authentication process. It could mean something with Edge is blocked in your Enterprise setup or at least the original error message you shared seems to indicate something along those lines. Do you know if other devices are using Edge and are able to sign in?

Re: ArcGIS Field Maps - No available apps

AbiDhakal — Mon, 18 Nov 2024 17:00:10 GMT

@ColinLawrence

On my Apple phone I just changed the default browser from Safari to Edge, and it allowed me to sign in to Field Maps.

Earlier, I had the person clear cookies and made sure pop-ups were allowed on his Android phone, yet it did not allow him to sign in with Edge on Field Maps.

Thank you for your continued interest.
Abi

Re: ArcGIS Field Maps - No available apps

ColinLawrence — Mon, 18 Nov 2024 18:21:19 GMT

I tried setting Edge as the default Browser on my Android 14 device and I am able to log in to ArcGIS Enterprise successfully. There are still a lot of variables in play still (settings in Edge or Enterprise) so its hard to say what is really happening without being able to reproduce the problem directly. Feel free to message me directly if you want to continue digging into this.

Re: ArcGIS Field Maps - No available apps

AbiDhakal — Tue, 19 Nov 2024 13:49:48 GMT

@ColinLawrence I have emailed you. Thank you for allowing me to do so.

Re: ArcGIS Field Maps - No available apps

AparnaSunki — Thu, 06 Feb 2025 07:07:10 GMT

Hello All ,

I also encountered same issue on my Android device. Able to login into ArcGIS Online with Chrome default browser however when I set Edge as default browser ended up with same issue. Any findings.

@ColinLawrence , I can reproduce on my device . Please let me know if any details required.

Re: ArcGIS Field Maps - No available apps

ColinLawrence — Thu, 06 Feb 2025 17:10:23 GMT

Hi @AparnaSunki , what are the specs of your device that you see this problem on? Please also let me know the version of the Edge Browser. Thanks!

Re: ArcGIS Field Maps - No available apps

AparnaSunki — Fri, 07 Feb 2025 07:00:06 GMT

Hi @ColinLawrence ,

Here are the details

Edge Browser version : 132.0.2957.129

Device Specs

Android Version : 14

Processor -Samsung Exynos 1280 S5E8825

Re: ArcGIS Field Maps - No available apps

AbiDhakal — Mon, 10 Feb 2025 13:12:11 GMT

@AparnaSunki @ColinLawrence - I would change the default browser to sign in then. Colin's resolution worked for me.

Re: ArcGIS Field Maps - No available apps

ColinLawrence — Mon, 10 Feb 2025 19:28:29 GMT

What is the model of this Samsung phone/tablet?

Re: ArcGIS Field Maps - No available apps

StephenRead — Tue, 07 Oct 2025 22:18:54 GMT

Hello

I had a very similar problem trying to help my colleague who could not sign in to Field Maps (portal or AGOL).

The solution was to install a browser (Chrome) to the work profile on her Samsung Galaxy. Previously there was no browser in her work profile (but there was in her personal profile).

So, if you are unable to sign in to Field Maps I'd suggest ensuring that a web browser is installed in the same profile as Field Maps.

Good luck, Stephen

Re: ArcGIS Field Maps - No available apps

JosephHilliard94 — Mon, 10 Nov 2025 11:05:16 GMT

Having the same here. If Field Maps is used on a personal device and the user is logged into Edge (using their work account), we get the same message. Android version is compliant.

Weirdly, Survey123 works absolutely fine. Is there a difference between Survey123 and Field Maps being supported via SAML on Edge?

Our organisation doesn't support Chrome, so this is an issue