topic Retrieve Logs from Field Users in ArcGIS Field Maps Questions

Retrieve Logs from Field Users

CodyPatterson — Fri, 06 Dec 2024 17:35:32 GMT

Hey all,

I've been experiencing some slowness issues with Field Maps, and I'm curious if it's a possibility to remotely obtain logs from the users out in the field?

I currently have around 50 users that are actively placing, editing, and attaching pictures to points. This is a very important part of our business model and we would like to ensure that it's working for them, but getting the logs requires them to perform extra steps, which I would like to avoid, mainly to save time instructing on how to do it.

Would this be possible?

Cody

Re: Retrieve Logs from Field Users

DanielFox1 — Wed, 11 Dec 2024 16:33:38 GMT

Hi @CodyPatterson

You won't be able to remotely obtain the file(s) but you can get your users to carry out their workflow and share the exported log file with you after the workflow has been completed.

Documentation on how to obtain the log files

Export logs from the ArcGIS Field Maps mobile app

How to: Export your troubleshooting log file from ArcGIS Field Maps mobile app

Re: Retrieve Logs from Field Users

CodyPatterson — Wed, 11 Dec 2024 16:48:16 GMT

Hey @DanielFox1

Ah alright, shame unfortunately that it's not available, I'll submit an idea and hopefully that'll get some attention.

The reason for the post was actually because of the sharing action, the field users are not normally inclined to send this over because it is an inconvenience, but that can be worked around.

Thank you!

Cody