topic Re: Explorer App not being consistent in ArcGIS Explorer Questions https://community.esri.com/t5/arcgis-explorer-questions/explorer-app-not-being-consistent/m-p/863033#M981 <HTML><HEAD></HEAD><BODY><P>Brent</P><P>Thank you very much! </P></BODY></HTML> Tue, 05 Aug 2014 12:25:22 GMT ErikBlake 2014-08-05T12:25:22Z Explorer App not being consistent https://community.esri.com/t5/arcgis-explorer-questions/explorer-app-not-being-consistent/m-p/863031#M979 <HTML><HEAD></HEAD><BODY><P>Has anybody else experienced issues with the explorer where it just sits there and says signing in and doesn't go anywhere else. Basically it freezes up. Last time we had this issue I just deleted the app downloaded it again and it worked fine for about a week or two now it is acting up again. Frustrating because I am trying to get my field guys to use this but it keeps getting really buggy. Just wanting to know if it's just us. </P></BODY></HTML> Mon, 04 Aug 2014 18:38:57 GMT https://community.esri.com/t5/arcgis-explorer-questions/explorer-app-not-being-consistent/m-p/863031#M979 ErikBlake 2014-08-04T18:38:57Z Re: Explorer App not being consistent https://community.esri.com/t5/arcgis-explorer-questions/explorer-app-not-being-consistent/m-p/863032#M980 <HTML><HEAD></HEAD><BODY><P>Erik,</P><P></P><P>This is a bug with the token which was originally used to authenticate your user during login. This token is expiring and the app is not prompting you to re-enter your credentials to fetch a new token. We have an update for this which is in the process of getting approved in the Apple App Store but until that update is available you will need to uninstall Explorer and reinstall from the app store. This should only take 2 or 3 minutes.</P><P></P><P>Hope this helps,</P><P>-Brent</P></BODY></HTML> Tue, 05 Aug 2014 12:20:22 GMT https://community.esri.com/t5/arcgis-explorer-questions/explorer-app-not-being-consistent/m-p/863032#M980 BrentPierce 2014-08-05T12:20:22Z Re: Explorer App not being consistent https://community.esri.com/t5/arcgis-explorer-questions/explorer-app-not-being-consistent/m-p/863033#M981 <HTML><HEAD></HEAD><BODY><P>Brent</P><P>Thank you very much! </P></BODY></HTML> Tue, 05 Aug 2014 12:25:22 GMT https://community.esri.com/t5/arcgis-explorer-questions/explorer-app-not-being-consistent/m-p/863033#M981 ErikBlake 2014-08-05T12:25:22Z Re: Explorer App not being consistent https://community.esri.com/t5/arcgis-explorer-questions/explorer-app-not-being-consistent/m-p/863034#M982 <HTML><HEAD></HEAD><BODY><P>You're welcome, I will update this thread once the update is live in the OS X and iOS app stores.</P></BODY></HTML> Tue, 05 Aug 2014 12:41:50 GMT https://community.esri.com/t5/arcgis-explorer-questions/explorer-app-not-being-consistent/m-p/863034#M982 BrentPierce 2014-08-05T12:41:50Z Re: Explorer App not being consistent https://community.esri.com/t5/arcgis-explorer-questions/explorer-app-not-being-consistent/m-p/863035#M983 <HTML><HEAD></HEAD><BODY><P>Brent</P><P>I noticed that explorer has a new version. Is this the update that fixes the token issue?</P></BODY></HTML> Fri, 15 Aug 2014 14:47:38 GMT https://community.esri.com/t5/arcgis-explorer-questions/explorer-app-not-being-consistent/m-p/863035#M983 ErikBlake 2014-08-15T14:47:38Z Re: Explorer App not being consistent https://community.esri.com/t5/arcgis-explorer-questions/explorer-app-not-being-consistent/m-p/863036#M984 <HTML><HEAD></HEAD><BODY><P>Erik,</P><P></P><P>We did indeed address this in our latest release. I tried to update all forums on this but missed this one. Thanks for keeping me honest :-).</P><P></P><P>The latest versions of Explorer in the OS X and iOS app stores will not have this issue. More specifically here are the version numbers with the fix.</P><P></P><P>iOS: 10.2.5</P><P>OSX: 10.2.3</P><P></P><P>Hope this helps,</P><P>-Brent</P></BODY></HTML> Fri, 15 Aug 2014 15:56:00 GMT https://community.esri.com/t5/arcgis-explorer-questions/explorer-app-not-being-consistent/m-p/863036#M984 BrentPierce 2014-08-15T15:56:00Z