topic Re: Popups not working in updated Explorer app in ArcGIS Explorer Questions

Popups not working in updated Explorer app

MollyShoberg1 — Wed, 19 Jul 2017 17:10:56 GMT

Since the Explorer app updated in June, the popups in the map are no longer working. The popup displays the fields as configured but there is no data. The popups work as expected from the web map in ArcGIS Online. Also, we have some mobile devices where the Explorer app has not yet been updated and the popups do display the data in the Explorer app version prior to the June 2017 update.

The web map is 'St. Louis County, MN - County Land Explorer' and is open to the public and can be found in the Explorer app by searching 'St. Louis County, MN'.

Any ideas? Does the popup need to be configured differently?

Thanks!

Re: Popups not working in updated Explorer app

MikeDahm — Wed, 19 Jul 2017 19:19:00 GMT

It is a confirmed bug. We also have the same issue as well as many others. They are marking it as going to be fixed in a future release. I have not gotten any information on when or what that release would be. See discussion in https://community.esri.com/thread/198042-problems-with-version-171

Re: Popups not working in updated Explorer app

MollyShoberg1 — Wed, 19 Jul 2017 21:30:44 GMT

Thank you Mike, I wasn't finding any other posts when I searched GeoNet. Good to know the bug has been identified and we are not the only ones having the problem.

Re: Popups not working in updated Explorer app

PatKeegan — Fri, 21 Jul 2017 20:29:05 GMT

I have same issue. This renders the app useless.

Is there a way to downgrade the application?

-Pat

Re: Popups not working in updated Explorer app

HeatherMcCracken — Sun, 23 Jul 2017 17:16:02 GMT

All,

We are actively working on a fix for this issue. It's a priority for us to address. The underlying issue is related to ArcGIS Server map services where the field alias does not match the field name.

In the meantime, there are a couple of workarounds that you can consider to help?

1) Republish the service such that the field aliases match the field names

2) When adding the layer to the map, us the full URL to the layer ID, instead of just to the root of the map server.

i.e. add the layer with http://sampleserver6.arcgisonline.com/arcgis/rest/services/CommercialDamageAssessment/MapServer/0 , and not via the Root URL "http://sampleserver6.arcgisonline.com/arcgis/rest/services/CommercialDamageAssessment/MapServer

Question for you all - what version of ArcGIS Server is hosting the services that are giving you trouble? The fix for services on pre and post 10.5 is different, hence the question.

Thank you - we are working on getting a resolution to this issue as soon as we can!

Heather

Re: Popups not working in updated Explorer app

MollyShoberg1 — Mon, 24 Jul 2017 13:26:55 GMT

We are currently using 10.3 but also testing 10.5 on a separate pilot server. We expect to be finished with testing soon and upgrading our production environment to 10.5 in the next couple weeks.

Re: Popups not working in updated Explorer app

MollyShoberg1 — Fri, 11 Aug 2017 14:25:52 GMT

I tried your 2nd suggestion and it worked! It will take a while to rebuild the map this way but at least we have a fix.

Thanks!

Re: Popups not working in updated Explorer app

HeatherMcCracken — Fri, 11 Aug 2017 14:45:44 GMT

Hi Molly,

That's great.

I wanted to let you know we are working on a fix for these issues right now. Our solution is in certification and if all goes well will be available in a Beta release on test flight by early next week (possibly earlier).

If you would like to get this TestFlight update to try it out with your maps, that would be fantastic. It will give both you and us (the Explorer Team) assurances that we have resolved your issue, and potentially save you all that effort modifying your maps?

To Sign up, email Explorer4ArcGIS@arcgis.com and request to be added to the Beta program, and we will get you signed up.

Looking forward to getting you past this Molly!

Heather

Re: Popups not working in updated Explorer app

Anonymous User — Tue, 10 Oct 2017 22:11:34 GMT

Hello,

I am having a similar but slightly different issue. I have the latest Explorer app (version 17.1.2) on two different iOS devices (one on iOS 11 other on 9 something) in both cases only some map layers' pop-ups work. My map service is coming from AGS 10.5 and I have double and triple checked that all layers' pop-ups are enabled back in the web map. For the features in question, I click it spins momentarily however nothing happens--no pop-up is launched for that feature. Other layers within the service work as expected.

Re: Popups not working in updated Explorer app

Anonymous User — Wed, 11 Oct 2017 13:58:03 GMT

Hey Jared,

I'd be happy to work with you so we can figure out what is going on here. I have an idea of what's happening, but are you able to temporarily share the Web Map with me so I can verify that it is not something else?

Feel free to email me at JWhitney@esri.com and we can discuss further.

Joel

Re: Popups not working in updated Explorer app

Anonymous User — Wed, 11 Oct 2017 15:29:21 GMT

Joel,

Certainly, thank you for the quick reply. I will reach out this morning.

Jared

Re: Popups not working in updated Explorer app

ShanaGail1 — Thu, 25 Jan 2018 20:04:11 GMT

Hi,

Our mobile map used to view electric outage information is pretty much dead in the water without the popup. It is made available to everyone in our organization with an AGOL account, so about 650 people are coming away with a bad impression of what we built, and it took a lot of hard work to get adoption in the field. I'm on 17.1.2. Any update on a fix? We are in storm season when outages are most likely to occur.

Thanks,

Shana

Re: Popups not working in updated Explorer app

Anonymous User — Thu, 25 Jan 2018 21:15:25 GMT

Hey Shana Gail,

I'd be happy to work with you to understand why the popups aren't working. Is this a Mobile Map Package or a Web Map that you are using? Also, are you able to share the map with me so I can debug? Feel free to email me a jwhitney@esri.com and we can discuss further.

It's worth mentioning we'll have fairly substantial update coming within the next month that is going to fix some known issues. Most of which can be tested in our 17.2.0 Beta, available on Apple's TestFlight app. We can add you to the Beta testers group if you send me the email you use with your Apple account.

Joel

Re: Popups not working in updated Explorer app

ShanaGail1 — Thu, 25 Jan 2018 21:35:56 GMT

Thanks for your help. It's an AGOL web map viewed in Explorer using iOS devices. We've also created an app using Web AppBuilder which consumes the same map service. It does not use Explorer, nor is run on a mobile device. The popups work in that application. Sure looks to me like the June 2017 release of Explorer is the culprit. I'll email you the particulars. Thanks for the quick response!

~Shana

Re: Popups not working in updated Explorer app

ShanaGail1 — Wed, 07 Mar 2018 04:19:20 GMT

Hi Joel,

Is the popup issue fixed now?

Thanks,

Shana

Re: Popups not working in updated Explorer app

ShanaGail1 — Fri, 20 Apr 2018 22:10:23 GMT

Hi Joel,

I'm happy to report that I'm no longer having the popup issue in the 18.1.0 release.

Thanks!

Shana

Re: Popups not working in updated Explorer app

WetherbeeDorshow — Tue, 12 Jun 2018 18:18:59 GMT

We are experiencing the no popup problem running the latest version of Explorer (18.1.0). The webmap contains ArcGIS Server 10.3.1. The service includes spatial views on layers included in a geometric network. Popups work fine in the webmap. Thanks

Re: Popups not working in updated Explorer app

HeatherMcCracken — Tue, 12 Jun 2018 18:32:41 GMT

Wetherbee! fancy meeting you here.

Is this Explorer iOS or Explorer Android?

Are you able to share the data with me so i can investigate? The issues that I am aware of have been resolved with the latest - so this sound like something new. Let's get to the bottom of it.

If you can share - you can follow the instructions here and share with the "heather_nitro" user?

Otherwise - we can follow up via email (hmccracken@esri.com) and I can get more details from you to try to repro scenario in house

Cheers,

Heather

Re: Popups not working in updated Explorer app

HeatherMcCracken — Fri, 15 Jun 2018 01:30:22 GMT

Wetherbee,

After some investigation it seems the lack of results coming back from identifying have something to do with the Spatial references in this scenario. The webmap is in Web Mercator (102100), and the Map Service is in wkid 2007.

I will continue to follow this up - but it seems you can workaround this if the Spatial References are consistent. Either both are in 102100, or both are in 2007, I am seeing the identify return results in Explorer.

Can you try using a Basemap layer that is in 2007 (so that the webmaps SR will be wkid 2007)? and see if you now get the identify results?

In general, this should not be a problem for these to be different - but this case seems to be causing an issue. I'm looking into the possibility that a Datum transformation (or lack thereof) might be at play here. I will follow up discussions with others who know more about this specific aspect and get back to you.

Best,

Heather

Re: Popups not working in updated Explorer app

JamesHodgson — Wed, 22 May 2019 14:59:22 GMT

Was this ever resolved?

We have an AGOL Map. All the layers seem to work and the popup appears, apart from one. Everything is OK via the AGOL design pages, but not in Explorer 18.1.0 on Android and iOS

Cheers

ACM