topic Re: crashing on search in ArcGIS Explorer Questions

crashing on search

RobbHodges — Wed, 07 May 2014 18:24:31 GMT

I'm having an issue where the app completely crashes when I have it set to use my own geolocator. Is this just an early bug? Everything seems to work fine on the original ArcGIS app.

Re: crashing on search

NickBlack — Thu, 08 May 2014 07:56:14 GMT

Hi Rob,

It certainly sounds like a bug- the app should not be crashing. Thanks for bringing this to our attention.

Please could you provide more details on your geolocator service so we can try and reproduce the issue:
1. What is the version of your ArcGIS Server?
2. How is the service configured?
3. Is the service publicly available for us to test it out?

Thanks in advance,
Nick

Re: crashing on search

RobbHodges — Thu, 08 May 2014 11:22:55 GMT

Hi Nick,

1. We are running 10.2.2
2. The water team just released a tool called siugle field asset geocoder (http://solutions.arcgis.com/utilities/water/help/asset-locator/), which is essentially using an address locator for things like asset IDs and such. We are using it on a number of assets (hydrants, valves, manholes, sewer lines, streets, etc). Again, it works great in the existing ArcGIS app on iOS, but immediately crashes anything in the new explorer app.
3. Unfortunately, the service is not publicly available. Our data is behind a firewall.

Thanks for your help!

Re: crashing on search

NickBlack — Thu, 08 May 2014 11:32:40 GMT

Thanks Rob,

That's great, thanks for the extra info- I will work on a reproducible case so that we can fix it.

I'll keep you posted.

Regards,
Nick

Re: crashing on search

RobbHodges — Thu, 08 May 2014 11:43:17 GMT

Thanks again for your help. Is this app going to replace the original ArcGIS for iOS?

Re: crashing on search

NickBlack — Thu, 08 May 2014 12:56:37 GMT

Hey Rob,

No problem- happy to help.

We're encouraging people to use Explorer in place of the ArcGIS app because of its modern and intuitive user interface. Explorer is the premier app for data discovery, exploration and map use.

In the longer term, we do not plan on having any further updates to the ArcGIS app. Explorers future releases will have new capabilities that include support for offline maps, editing features, support for time aware layers, 3D and analysis.

I hope that clarifies things a little.

Regards,
Nick

Re: crashing on search

RobbHodges — Thu, 08 May 2014 14:26:00 GMT

Good to go, thanks.

One more thing...I noticed we can now go to the edit menu of the maps we create and add searches (with equals or contains criteria). That's great, but it doesn't seem to work on numerical field types, only text. I wouldn't mind using this instead of creating my own geocoder, but I can't seem to get it to read many of the fields that are important to my query.

Re: crashing on search

Mark_ — Thu, 08 May 2014 17:30:32 GMT

I am also very interested in configuring searches for numerical field types. How soon can we expect to have this capability?

Re: crashing on search

NickBlack — Thu, 08 May 2014 18:11:12 GMT

Hi again Rob,

I have managed to reproduce the issue and we'll be fixing the bug as soon as we can.

Thanks for the feedback on feature searching against numeric fields- I will report this back to the appropriate team. It might also be worth posting something up on http://ideas.esri.com/ where you can submit an idea about a Esri product and the community �??upvotes" the idea.

Regards,
Nick

Re: crashing on search

RobbHodges — Thu, 08 May 2014 19:01:57 GMT

Thanks, Nick! I appreciate the quick response. We are about to deploy the first round of iPads to our field personnel, so I want to make sure it's all working properly.

As for the ideas page, I've tried that before, but for some reason it doesn't like my login credentials. It always tells me there is a problem with my account. I'll try emailing the support email again.

Re: crashing on search

RobbHodges — Mon, 12 May 2014 17:43:17 GMT

Hey Nick, the customer service rep is convinced that the bug has been turned in and that the problem is fixed. He wanted me to try my search again, but I had the same result as earlier. I've uninstalled and reinstalled with the same results. There hasn't been an update to the app store. Is this something that could have been fixed without the app update? I was wondering if you could try it again on your end to see if you are still experiencing the same issues.

Thanks.

Re: crashing on search

NickBlack — Tue, 13 May 2014 07:04:08 GMT

Hi Rob,

I think there is some confusion here- this won't be fixed in the release product until we push an update. I've informed the customer service rep. We should be pushing an update soon to fix this issue- I will let you know.

Thanks,
Nick

Re: crashing on search

RobbHodges — Tue, 13 May 2014 11:36:57 GMT

ah, ok. Well, that's what I was thinking anyway. At least you got it fixed right away. Thanks! We are probably going to wait until the update is released before we start deploying our iPads. I really don't want to put them out there with the old app, if the explorer app is essentially replacing it anyway.

Re: crashing on search

Mark_ — Tue, 13 May 2014 17:17:56 GMT

I have created a post regarding searching against numeric fields on the Ideas website:

http://ideas.arcgis.com/ideaView?id=087E00000005Au1&returnUrl=%2Fapex%2FideaList%3Fc%3D09a300000004xET%26category%3DArcGIS%2BOnline%26sort%3Drecent

Re: crashing on search

NickBlack — Fri, 23 May 2014 09:25:06 GMT

Hey Rob,

We released an update this week that should resolve the issue you reported.

Thanks again for bringing it to our attention.

Regards,
Nick

Re: crashing on search

RobbHodges — Fri, 23 May 2014 13:35:00 GMT

I did the update right away and everything works great now. Thanks for getting this out so quick!

Re: crashing on search

NickBlack — Sat, 24 May 2014 07:22:10 GMT

No problem- glad we could help!