topic Re: Issue Configuring Pop-ups in ArcGIS Explorer Online Questions

Issue Configuring Pop-ups

RobGates — Tue, 21 Feb 2012 18:23:12 GMT

Hello,

I am running into an issue attempting to configure the pop-ups of a zipped shapefile layer that I have added to ArcGIS Explorer Online. After configuring certain fields (renaming, turning off, configuring, etc) and clicking "OK" the changes are not reflected in the new pop-up. Any idea why this might be the case? I have performed this action before with no issues and am not sure why this error would be occurring all of a sudden. Thanks for the help

Re: Issue Configuring Pop-ups

ShellyGill2 — Wed, 22 Feb 2012 07:45:58 GMT

I've not actually heard this problem before, so I dont have any specific suggestions, but if you find it keeps happening, can you share the map that is causing the problems and we'll take a look at it. (BTW, if you have a pop-up open and change the configuration, you'll have to close that pop-up and reopen it to see the changes, but that's the way it's always behaved so nothing changed there).

Re: Issue Configuring Pop-ups

RobGates — Wed, 22 Feb 2012 12:38:39 GMT

Yeah it's definitely not an issue of closing and reopening the pop-ups after editing because that was the first thing I tried. The edits are showing up on the Pop-ups tab but they even after pressing "ok" and closing and reopening the pop-ups the edits don't go into effect. Here is a link to the shared map. The layer "Primary Schools" is the one that I've been attempting to edit, but the problem seems to be occurring on all the layers. I'm thinking the entire map my have been corrupted in some way so I'm going to try starting over from scratch to see if that makes a difference but if anyone has any idea I appreciate the input. Thanks

http://www.arcgis.com/explorer/?open=f8ff50c246b8477db14d1e9acfabea72&extent=-9720186.00460757,4365173.62979628,-9533300.66266444,4478731.02979628

Re: Issue Configuring Pop-ups

RobGates — Wed, 22 Feb 2012 13:05:34 GMT

Starting from scratch seems to have fixed the issue. Looks like there was something wrong with the zipped shapefile I was adding. Thanks for the help

Re: Issue Configuring Pop-ups

ShellyGill2 — Thu, 23 Feb 2012 08:02:45 GMT

Thanks for posting back - glad it's sorted out for you. If this happens again, then if you save a copy of the broken map off and share that, we can take a look and see if we can figure out why it happened.