topic Re: Document Invalid or corrupt in ArcGIS Explorer Online Questions

Document Invalid or corrupt

LeLystad — Thu, 22 Dec 2011 11:14:41 GMT

Dear Esri,

We have a problem with opening our created GIS map. When we try to open it, we get the message: the document is invalid or corrupt. D5Lelystad had unfortunately the same problem.
We allready made the map public. Hopefully Esri can fix this map as well. The map ID is ba20abcd844849aaa61159580853b4b7. If you need more information please tell us.
Thank you very much!

C1Deventer- Kimberly

Re: Document Invalid or corrupt

AndyMacDonald — Thu, 22 Dec 2011 11:35:06 GMT

I have created a repaired copy of your map. Please open this map and save is as a new map in your account:

http://explorer.arcgis.com/?open=4e11493a3c8640f6a8af7bd67e999967&extent=682082.920532005,6843136.41051184,694371.825274052,6851404.02556521

We are working on resolving this issue.

Andy

Re: Document Invalid or corrupt

LeLystad — Thu, 29 Dec 2011 13:43:57 GMT

Thank you for fixing our problem.

I clicked on the link you sent me and i had saved it on our account.
Now we can further..

Thanks for your help

C1Deventer-Kimberly

Re: Document Invalid or corrupt

DougShidell — Thu, 19 Jan 2012 11:27:08 GMT

I just experienced the same problem with a document created by a member of our group. The document is shared with a group, but not public. The document number is b1a6c9dc54304050bd5967a8537a3cc6.
Can you help?
Thanks.

Re: Document Invalid or corrupt

LeLystad — Thu, 19 Jan 2012 13:55:08 GMT

Could you please also fix our GIS document the document ID = 83cde3432ab04e27919695ad16769ffc
Thankyou!
Emily Beckwith

Re: Document Invalid or corrupt

ShellyGill2 — Fri, 20 Jan 2012 12:30:38 GMT

Could you please also fix our GIS document the document ID = 83cde3432ab04e27919695ad16769ffc

I have removed a geometry which had been created incorrectly, and made a copy of this map:
http://explorer.arcgis.com/?open=788fbed57c0c451bb83a7eed0be441c8&extent=459202.421000875,6803679.80511738,498338.179482887,6821530.12755981

Let me know when you have saved back your own copy of this map and I'll delete it.

(The problem was caused by a bug, not anything you did incorrectly. We have a fix for this bug which will be in the next release of ArcGIS Online, so hopefully you wont encounter this problem again).

Re: Document Invalid or corrupt

ShellyGill2 — Fri, 20 Jan 2012 12:33:22 GMT

I just experienced the same problem with a document created by a member of our group. The document is shared with a group, but not public. The document number is b1a6c9dc54304050bd5967a8537a3cc6.

Sure, if you send me an invite to your group, I will try and fix it - my username is sgill.
(I cannot access any maps unless they're shared publically, or shared with a group of which I'm a member).

Re: Document Invalid or corrupt

DougShidell — Mon, 23 Jan 2012 15:23:43 GMT

Sure, if you send me an invite to your group, I will try and fix it - my username is sgill.
(I cannot access any maps unless they're shared publically, or shared with a group of which I'm a member).

I have added you as a group member. Thanks for the help.

Re: Document Invalid or corrupt

ShellyGill2 — Mon, 23 Jan 2012 16:00:02 GMT

I have added you as a group member. Thanks for the help.

Thanks for that - same problem as above, so again I have removed a geometry which had been created incorrectly (it was an 'Existing Bike Trail' feature number 117), and made a copy of this map - I saved it back to the same group, as <original name> - Copy.

Let me know when you have saved back your own copy of this map and I'll delete it.

Re: Document Invalid or corrupt

DougShidell — Mon, 23 Jan 2012 21:13:13 GMT

Thanks for that - same problem as above, so again I have removed a geometry which had been created incorrectly (it was an 'Existing Bike Trail' feature number 117), and made a copy of this map - I saved it back to the same group, as <original name> - Copy.

Let me know when you have saved back your own copy of this map and I'll delete it.

I've saved it and shared it with the group. Thanks again.

Re: Document Invalid or corrupt

DougShidell — Sun, 29 Jan 2012 22:04:39 GMT

I've saved it and shared it with the group. Thanks again.

The problem is back again. The new document number is 9eb26ae91f3946528569ddd31561d330. I will add the support person to the group. Is there anything we can do to prevent this from recurring?

Re: Document Invalid or corrupt

ShellyGill2 — Mon, 30 Jan 2012 08:14:06 GMT

The problem is back again. The new document number is 9eb26ae91f3946528569ddd31561d330. I will add the support person to the group. Is there anything we can do to prevent this from recurring?

I'm afraid we've not been able to gather any good information about how the failing features get created, so unfortunately cant offer any advice on avoiding this bug entirely. We do have a fix we believe will prevent the map from saving with bad data in future, so after the next update of the website, I would not expect to see this happen again. FYI - I didnt get any invitations to the group so cant fix the map yet.

Re: Document Invalid or corrupt

DougShidell — Mon, 30 Jan 2012 15:10:29 GMT

I'm afraid we've not been able to gather any good information about how the failing features get created, so unfortunately cant offer any advice on avoiding this bug entirely. We do have a fix we believe will prevent the map from saving with bad data in future, so after the next update of the website, I would not expect to see this happen again. FYI - I didnt get any invitations to the group so cant fix the map yet.

Just sent it. I wasn't sure if you were going to help or another staff person, that's why I didn't send the invite earlier. It's ready now.

Re: Document Invalid or corrupt

ShellyGill2 — Mon, 30 Jan 2012 15:59:59 GMT

Just sent it. I wasn't sure if you were going to help or another staff person, that's why I didn't send the invite earlier. It's ready now.

OK, a repaired version is now saved and shared with your group again. I'll stay in the group this time, if you like, so that if you have the problem again its a bit simpler for me to fix for you. The offending feature this time had an object ID of 59, and a the title 'Biking', with a TypeID of 1 - the geometry had two sets of coordinates but the lonitude value for both was being stored as NaN. Apologies for the continuing problems.

Re: Document Invalid or corrupt

DougShidell — Mon, 30 Jan 2012 19:29:21 GMT

OK, a repaired version is now saved and shared with your group again. I'll stay in the group this time, if you like, so that if you have the problem again its a bit simpler for me to fix for you. The offending feature this time had an object ID of 59, and a the title 'Biking', with a TypeID of 1 - the geometry had two sets of coordinates but the lonitude value for both was being stored as NaN. Apologies for the continuing problems.

It looks good. You're welcome to stay in the group. We'll be using the map pretty regularly for awhile. I hope the update comes soon.

Re: Document Invalid or corrupt

KellyannMurphy — Tue, 07 Feb 2012 02:25:37 GMT

I am having the same issue with my map. I accessed it four days ago (2.2.12) and it was working fine, but today it says the document is invalid or corrupt.

I have made it public. Here is the link: http://explorer.arcgis.com/?open=6a8...229183fd2c9a94

If you could take a look at it, it would be greatly appreciated.

Thanks

Re: Document Invalid or corrupt

MikeRudden — Tue, 07 Feb 2012 07:49:20 GMT

Hi,

Sorry to hear that you've been having problems. As mentioned elsewhere in these threads, we are pretty confident that we have fixed the issue that causes maps to become corrupt occasionally - this will be rolled out in the next release which is due out imminently.

I've fixed up your map, called it Kellyann Murphy Recovered Map and saved it
'>here: -

Open it and save it to your user profile. Delete your bad map and i'll then delete the one i created for you

Mike

Re: Document Invalid or corrupt

KellyannMurphy — Tue, 07 Feb 2012 15:27:39 GMT

Got it!

Thanks so much for your help Mike!

~Kelly

Re: Document Invalid or corrupt

MichelleSimmons — Thu, 09 Feb 2012 21:15:48 GMT

Map ID: b35b5c66f74d498f8699fcef86ef981c

I have the same issue with document invalid or corrupt. Would you mind fixing it for me? I have made it public so you can access it.

Thanks!

Re: Document Invalid or corrupt

MikeRudden — Fri, 10 Feb 2012 08:39:08 GMT

Hi,

I've recovered the map to Dog Parks Recovered, id:d06c39cb7528460f8ce4e4453bf51abf

Please check that your first slide is correctly located as this information was missing, i re-added it by centering the slide over the dog park data.

In order for us to try to understand how this problem happened i'd be grateful if you could answer the following questions: Esri has two free web mapping offerings - the map viewer at arcgis.com and Explorer Online. Did you create the map using Explorer Online and only use this product for editing and viewing your map and presentation? If you used a combination of them both please describe your workflow.

On a separate point I don't think you'll get very good performance from this map given the amount of data that you have imported - it's pushing the application to the limit for imported data. If it's an option for you I would recommend migrating to use ArcGIS Server services instead.

Regards
Mike