topic Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64 in ArcGIS Explorer Desktop Questions

ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64 bit

AlexHasen — Wed, 24 Jul 2013 18:52:55 GMT

Howdy y'all,

I'm the unofficial IT monkey here at our office and it has been decided that we need to include geologic maps with all of our reports from now on. So of course, today I was thrown the CD's of GAT data and told to figure it out. My first step was to install Explorer Desktop (which only seems to want to install in 32 bit for some reason) and try to load the layers from the CD onto my machine. After two hours of waiting to transfer the data over, I finally booted up Explorer and was instantly hit with many things.

First: It changed the theme to Windows 7 Basic

Second: It decided to hide literally everything on the screen under the basemap even though it was opening in windowed mode

Third: It took about three minutes to get the annoying basemap to go away and only appear in the window

Fourth: When I finally got into the program, I went to add content and selected one of the layers. Lo and behold, the progress bar appears...and immediately crashes the program. Reverting everything back to normal Windows 7.

It has done this every single time I have opened the program, and is getting to the point of frustration for me. I am well versed in technology and Windows 7 and I still can't get it to work, which means my users (who are all civil engineers) will never in a million years manage to make it work.

Now then, this build (2500) has been out for some time as far as I can tell, and I'm hoping that someone has found a fix to the issue out there. If anybody could tell me what i'm doing wrong, or what is causing the issue and how to resolve it, I would be very much obliged. Also, if anyone could tell me how to get the damn thing to install in the 64 bit version, that would be nice as well.

Thanks,

Alex

Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64

MarkBockenhauer — Wed, 24 Jul 2013 22:38:34 GMT

Alex,

64 bit:
There isn't a 64 bit install version of ArcGIS Explorer Desktop. The 32 bit install version should work fine.

Crash:
My first guess at the cause of crash would be graphics card driver. Updating the graphics card driver may resolve the issue with crashing. What graphics card do you have?

~ It decided to hide literally everything on the screen under the basemap~
This sounds like a graphics card issue, can you attach a screenshot of what it looks like?

Windows 7 basic:
When ArcGIS Explorer Desktop 900 was first released, using it and Windows Aero did not work for several graphics cards. We used a Microsoft recommended approach and disabled aero while running ArcGIS Explorer to 'lighten the load' on the graphics card. This is no longer an issue with newer graphics cards and it is possible to run ArcGIS Explorer desktop and use Aero.

You can override this behavior using the settings file.

> %appdata%\esri\arcgis explorer\settings1500.xml

Just add the DisableAeroDWM attribute to the E3Settings element and set it to false. Try out Explorer and if it runs ok, you are set. If not, remove the setting and your back to Aero Basic.

<E3Settings DisableAeroDWM="false"

Using ArcGIS Explorer Desktop on Windows 8, aero is also not an issue, there is no display change when ArcGIS Explorer desktop starts.

Mark

Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64

AlexHasen — Thu, 25 Jul 2013 19:00:50 GMT

Mark,

Thanks for the quick response. I will wait on updating the graphics drivers until this evening when I have access to a quicker internet connection. My laptop has an Nvidia NVS 5200M graphics card in it, and it has worked with most programs that I run, that being said it has been a while since I updated the drivers on my laptop, so I'm going through and making the rounds for all of my hardware this evening.

I attached a screenshot of the splash screen that appears when the program opens and as you can notice, it covers the taskbar at the bottom of the screen. I am wondering what the cause of this might be, as the solution I have found to fixing it is to click on the taskbar and it resets the screen.

Thanks for your insight so far, this is really helping toward getting my users ready for this to be installed on their machines.

I will post an update after updating my drivers

Alex

Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64

Anonymous User — Tue, 13 Aug 2013 16:12:26 GMT

Mark,
My laptop has an Nvidia NVS 5200M graphics card in it

I will post an update after updating my drivers

ESRI's canned response is to update video drivers, but most of the time that doesn't fix anything. I have a high-end laptop with NVIDIA 6300M, dedicated graphics, and Explorer doesn't run most of the time. I also have issues with it on my desktop with a high-end ATI graphics card. From my experience, if explorer doesn't run, it just won't run. I then turn to open source software for that machine.

Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64

AmyBrassieur — Tue, 13 Aug 2013 17:48:32 GMT

If you have integrated graphics on the nVidia laptop, add E3.exe to the program settings in the video card's 3D settings to use integrated graphics, not the nVidia magic.

Also, I have to roll back every machine to IE 9 since the IE 10 came out last spring. IE 10 seems to break ArcGIS Explorer, both build 1750 and build 2500.

I have about 20 people using ArcGIS Explorer Desktop, been using it since 2010.

Amy Brassieur
GIS Manager
Iberia Parish Government

Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64

Anonymous User — Wed, 14 Aug 2013 14:06:20 GMT

Good tip Amy but didn't work for me on my laptop. I tried changing the settings for E3.exe to both the integrated Intel graphics and the NVIDIA ehanced graphics, still doesn't run or start. Although I did install 1750 and it starts up just fine.

Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64

jameshickey — Thu, 30 Jan 2014 21:37:48 GMT

I am running 64bit windows 7 pro sp1, i7 2640M processor, nvidia quadro 3000m graphics card 8GB ram. ArcGIS Explorer Desktop software does not run on this setup either. I have tried version 1750 and version 2500. I have run all updates and have just reinstalled my graphics drivers to the newest version.
when i start version 2500 the software crashes with with a "would you like windows to check for solutions" window and when I close that window it just opens it back up again. after about 20 times the arcgis explorer desktop will show up in Task Manager and i can kill it from there.

version 1750 will open but it will not load any base maps... just sits there and streams nothing and the freezes.

Any ideas on why this is happening?
I have disabled the firewall, i have changed the config file to have the DisableAeroDWM="false" but none of this seems to help.

Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64

GeorgeDurkee — Thu, 20 Feb 2014 15:23:20 GMT

I suddenly started having the exact problem (or close) of dogdaymoon. I've had 2500 installed and working fine for a year but hadn't used it in maybe a month or so. Now, when I open it, it crashes at the splash screen. When I click on the "Close Program" option, it just loops and I have to shut it down from Task Manager. I'm running w7 x64. I suspect it's some sort of recent windows update conflict because, as I said, the problem is recent and I haven't installed anything else. Here's the error details:

*************************
Problem signature:
Problem Event Name: APPCRASH
Application Name: ArcGISConnectionBin.exe
Application Version: 10.1.2.3252
Application Timestamp: 511165ea
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c000071f
Exception Offset: 0009a449
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

******************************

I'd appreciate help here since I'm soon teaching a class soon where we'll use AGX.

thanks,

George

UPDATE ONLY MOMENTS LATER: This solved the problem (suggested fix #1):
http://forums.arcgis.com/threads/85567-ArcGIS-Connection-has-stopped-working

Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64

BradSegrest — Thu, 27 Feb 2014 16:23:42 GMT

Did ESRI ever come up with a resolution for this? I am trying to fill a data request to an individual that only has access to explorer. I sent him a layer packet. He was having trouble opening it with explorer so I installed it on my end to trouble shoot. I have pretty much the same problem as everyone else on this thread.

Aero is dissabled on load
Basemap covers the vector layers
Connection to ArcGIS online crashes (pop up repeats until explorer is shut down)
Hangs and Crashes on Zoom in

Any suggestions?

I use ArcGIS on a daily basis, I author services, I admin servers... why is this causing so much trouble?

Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64

AdamGuo — Fri, 21 Mar 2014 16:06:09 GMT

the easiest way to get rid of the "ArcGISConnectionBin.exe" error is to go into the folder where ArcGIS Explorer is installed and rename the "ArcGISConnectionBin.exe" file (for me it's in C:\Program Files (x86)\Explorer (x86)\bin).

This will stop ArcGISConnectionBin.exe to load when opening Explorer. This will not affect anything with Explorer.

The error is caused from having IE10 on the system.

Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64

JaxonHiggs — Thu, 08 May 2014 14:23:12 GMT

the easiest way to get rid of the "ArcGISConnectionBin.exe" error is to go into the folder where ArcGIS Explorer is installed and rename the "ArcGISConnectionBin.exe" file (for me it's in C:\Program Files (x86)\Explorer (x86)\bin).

This will stop ArcGISConnectionBin.exe to load when opening Explorer. This will not affect anything with Explorer.

The error is caused from having IE10 on the system.

Thank you!! Worked perfectly for me.

Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64

jameshickey — Wed, 28 May 2014 17:59:33 GMT

the easiest way to get rid of the "ArcGISConnectionBin.exe" error is to go into the folder where ArcGIS Explorer is installed and rename the "ArcGISConnectionBin.exe" file (for me it's in C:\Program Files (x86)\Explorer (x86)\bin).

This will stop ArcGISConnectionBin.exe to load when opening Explorer. This will not affect anything with Explorer.

The error is caused from having IE10 on the system.

this worked for me as well. this time it was on another system that was having the same issues.
This one has dual intel xeon 2.4's on a superMicro with NVidia 1800 Grphics. win 7 64bit sp1
one small difference is that this machine is ie 11 not 10. but the solution worked.

Thank you!
dogdaynoon.

Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64 bit

MaryEllen_Perko — Tue, 15 Jul 2014 18:56:10 GMT

Hi. I know it has been nearly a year since you reported this problem, but I am wondering if you ever found an answer. We are experiencing the exact same thing (but with build 1500) since we started pushing IE10 out to our users last weekend. All was fine in IE9 and Build 1500. Then IE 10 was installed and it appears that every ArcGIS Explorer Desktop no longer works properly.

Thanks,
Mary Ellen

Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64 bit

AmyBrassieur — Mon, 21 Jul 2014 17:05:31 GMT

Mary Ellen,

I haven't found any answer besides rolling iE back to 9 every time it updates. After I roll it back, I search for Windows updates, then go in and hide any IE updates. I have about 25 users who seem to get staggered IE updates so I don't have to do them all at once. I'd have to figure out something automated if I had more users.

Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64 bit

MaryEllen_Perko — Wed, 23 Jul 2014 11:05:57 GMT

Hi,

Thanks for the reply. First, I thought I would let you know that we've been working with Esri on this and they have been able to reproduce the issue and have logged a bug report. However, they haven't been able to identify the problem or offer a solution, yet. BUT, yesterday I was testing an idea we had and maybe this will help. In my test, if I uncheck the IE10 Internet Options->Connection->LAN Settings "Automatically detect settings" setting Build 1500 seems to work. Additionally, esri tried it yesterday, too, and they said that didn't work for them but what did work was checking "Use a proxy server for your LAN" and "Bypass proxy server for local addresses." Perhaps it is worth a try? And I'm curious to learn if it does/doesn't work as further testing of the idea.

Btw, the idea came from the report that unchecking that setting in IE10 fixes an often reported problem with Build 2500. The thought is that it could impact Build 1500, too.

Thanks,

Mary Ellen

Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64 bit

AmyBrassieur — Wed, 23 Jul 2014 14:51:28 GMT

I have moved on to build 2500 and 2505.. I'm having good results by sticking with IE 9 and integrated graphics. All my processors (CPUs) are Intel. Explorer is picky about processors, crashes and won't run on Celeron on the machines I tried. I get squirrely results on AMD processors. Sometimes it's OK, sometimes not.

I made sure my IT guy only buys systems with Intel processors, but some of the entities that contribute to my department have computers with AMDs.

I did just uninstall build 2500 on my laptop and installed 2505. This caused my nVidia 3D settings to forget that E3.exe was set to integrated graphics. I had strange behavior from 2505 till I added E3.exe back to the exceptions list to use integrated graphics.

Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64 bit

joelkadeenjoelkadeen — Sat, 02 Aug 2014 05:27:00 GMT

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Re: ArcGIS Explorer Desktop Build 2500 constant crashing in Windows 7 Professional 64 bit

joelkadeenjoelkadeen — Sat, 02 Aug 2014 05:27:50 GMT

If your system files are unauthorized modified then Windows 7 crashes can occur. Start scanning your system files and replace them with their original versions.

Data Recovery Scams