topic Re: ArcGIS Explorer Build 1750 - NO map display upon starting ??? in ArcGIS Explorer Desktop Questions

ArcGIS Explorer Build 1750 - NO map display upon starting ???

RobertHarrington — Sun, 27 May 2012 09:08:55 GMT

I have installed ARCGIS Explorer Build 1750 on an HP Windows 7 desktop.
When I start it, it DOES NOT display any map ??? I can't even display
one of the 6 base maps that are offered ???

Any help out there ?

Re: ArcGIS Explorer Build 1750 - NO map display upon starting ???

DavidBeckwith — Sat, 02 Jun 2012 19:31:31 GMT

same problem here. just started a few days ago. all new systems are very slow to load, does not prompt for kml file association on first run, then no basemap. i suspect something in msupdate or at esri.com has brought it to a halt. those are the only 2 areas i think might have changed.

dell optiplex, latitude, and precision, all with w7x64

Re: ArcGIS Explorer Build 1750 - NO map display upon starting ???

DavidBeckwith — Fri, 08 Jun 2012 19:30:13 GMT

same problem here. just started a few days ago. all new systems are very slow to load, does not prompt for kml file association on first run, then no basemap. i suspect something in msupdate or at esri.com has brought it to a halt. those are the only 2 areas i think might have changed.

dell optiplex, latitude, and precision, all with w7x64

it's working now. i'm unaware of any changes at this end, but today it is working.

Re: ArcGIS Explorer Build 1750 - NO map display upon starting ???

ShirleyMossop — Thu, 21 Jun 2012 09:09:00 GMT

We have just started having the same problem.
No maps on startup although all other data will load.
Has anyone found a solution please?

Re: ArcGIS Explorer Build 1750 - NO map display upon starting ???

ccain — Sat, 30 Jun 2012 14:35:52 GMT

I work in a class room setting with 20 computers running windows 7. Arc Explorer desktop build 1750 was installed on all of them this week and three are unable to load the basemaps. They can however load webserver maps from Arcgis online. Any suggestions on what might be the cause is appreciated. The students are getting frustrated.

Re: ArcGIS Explorer Build 1750 - NO map display upon starting ???

GeorgePutnam — Wed, 04 Jul 2012 15:37:19 GMT

Same problem here with Build 1750 - working fine until sometime in mid June.

Click on any of the basemap thumbnails and I get a blank screen.

Loading ESRI map service works.

Running Win7x64

Any help would be appreciated.

Re: ArcGIS Explorer Build 1750 - NO map display upon starting ???

JulianaWilhoit — Thu, 05 Jul 2012 20:57:39 GMT

Do you have MSXML 4.0 Service Pack 3 installed? I have found that this will resolve the issue in many instances. You can download this from: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=15697.

Re: ArcGIS Explorer Build 1750 - NO map display upon starting ???

KarenFolger — Mon, 09 Jul 2012 17:37:46 GMT

This SP3 parser did not work, and I didn't think it would because all this works fine on my desktop machine with SP2, but not on the laptop (which also had the MSXML 4.0 SP2). One interesting thing on the laptop is that none of the .nmf files from another post about basemap caching are in the users directory. I'm starting to think this has something to do with configuration files. On each of the 2 laptops I tested today, both threw a fatal ESRI error after trying to launch the program right after installation. Then I retried the program and it loaded with no error. However there is still no imagery. If I load a .nmf file with the Bing Maps Aerial loaded created on another computer, then I can see the imagery on the laptop. But if I change the laptop basemap there is nothing. [ATTACH=CONFIG]15877[/ATTACH]

Re: ArcGIS Explorer Build 1750 - NO map display upon starting ???

KarenFolger — Mon, 09 Jul 2012 18:07:00 GMT

Additional update. I tried to copy the missing .nmf files from my desktop to laptop. They copied fine, however the maps still did not display. BUT, and this is a pretty big but, if I double-click on the nmf and sort of load them (not sure what's happening behind the scenes here), then ArcExplorer can then use that map. It's like I have to manually do the work that didn't happen on the install. Looks like I will have to manually load each nmf separately to fix the issue.

Re: ArcGIS Explorer Build 1750 - NO map display upon starting ???

KarenFolger — Mon, 09 Jul 2012 21:35:11 GMT

I did a test where I deleted the whole cache folder on my desktop (actually you will want to squirrel it away somewhere). AGX re-created it, but without the .nmf files. Something is blocking these from copying. Also, like in the installs of the laptops, the first time I ran AGX after moving the folder with the .nmf files, the program crashed. It then loaded the next time but without the .nmf files. I copied that folder back and everything seems fine. The only drawback with the fix - it takes a lot of time to open 14 nmf files individually, and it's only for the current user! Can't wait to see if version 2012 fixes this.

Re: ArcGIS Explorer Build 1750 - NO map display upon starting ???

JohnNowlin — Wed, 11 Jul 2012 17:17:04 GMT

I have the same problem, when i open ArcGIS Explorer it is blank.

I have tried to repair, I have deleted my cache(options/advanced), and I have tested my connection speed (options/resources) and the Network Route fails. . .

Anyone have any advice?

Re: ArcGIS Explorer Build 1750 - NO map display upon starting ???

JohnNowlin — Thu, 12 Jul 2012 19:18:26 GMT

FYI, the workaround for this is to add the basemaps from arcGIS online, this is broken right now. . .

In fact on the support home page it states, "At ArcGIS 10.1 when adding a basemap from the "Add Basemap" Dialog in ArcMap, the coordinate system of the data frame is changed to WGS 1984 Web Mercator (auxiliary sphere) and the map display is not refreshed. For more information and workaround on this bug please see Knowledge Base Article 40396."

so this must be related somehow to the AGX problem

Re: ArcGIS Explorer Build 1750 - NO map display upon starting ???

ChrisFox3 — Mon, 16 Jul 2012 18:00:38 GMT

If you are experiencing this problem please try going to the directory below and rename the E3 folder to E3Old:

(Win7, Vista) C:\Users\username\AppData\Local\Temp\

or

(WinXP) C:\Document and Settings\username\Local Settings\Temp

Then restarted ArcGIS Explorer. We found a problem with the website that was preventing files from being downloaded that was causing this issue that has been resolved.

Re: ArcGIS Explorer Build 1750 - NO map display upon starting ???

MichaelTsengouras — Mon, 16 Jul 2012 20:02:22 GMT

This solution worked for me also. After working for a week with Tech Support, they also gave me another workaround that worked pretty well

Open ArcGIS Explorer, click the add basemap button, click 'Manage My Basemaps', browse to C:\Program Files (x86)\Explorer\basemaps\Server and add one of the .nmf files. Close and reopen ArcGIS Explorer and try to select the basemap that was just added. For your reference, the numbered .nmf files correspond to the basemaps as follows:

       <basemap name="Bing Maps Aerial" group=" " file="basemap6.nmf"/>
         <basemap name="Bing Maps Hybrid" group=" " file="basemap7.nmf"/>
         <basemap name="Bing Maps Road" group=" " file="basemap8.nmf"/>
         <basemap name="World Imagery" group=" " file="basemap0.nmf"/>
         <basemap name="World Topography" group=" " file="basemap2.nmf"/>
        <basemap name="World Streets" group=" " file="basemap9.nmf"/>
         <basemap name="Boundaries and Places" group=" " file="basemap11.nmf"/>
         <basemap name="World Physical" group=" " file="basemap5.nmf"/>
         <basemap name="OpenStreetMap" group=" " file="basemap10.nmf"/>
         <basemap name="World Terrain" group=" " file="basemap3.nmf"/>

Michael D Tsengouras
Lead Engineer
Nokia Location and Commerce

Re: ArcGIS Explorer Build 1750 - NO map display upon starting ???

MichaelSchneider — Sun, 23 Sep 2012 20:24:47 GMT

I just downloaded explorer today and installed. On first run, the default basemap displayed. i tried switching to Bing aerial and got a black screen where the map should be. tried restarting program and computer with same result, a blank/black screen where the map should be. sometimes the desktop or other background application snapshot is frozen in the black frame, but no map.

tried updating .net framework first 3.5 and then 4.5 - no map. I tried updating msmxl 4.0 sp3 - no map. Went to this folder (Win7, Vista) C:\Users\username\AppData\Local\Temp\: --- and renamed the E3 folder to E3Old: when I restarted the program, it apparently wrote another "E3" folder because now I have an "E3" and "E3old" folder. Still have black frame where map should be. Lastly, tried clicking 'Manage My Basemaps', browsing to C:\Program Files (x86)\Explorer\basemaps\Server and adding one of the .nmf files.... Closing and reopening ArcGIS Explorer and tried to select the basemap that was just added. Still getting the black frame and no map.

any suggestions? thanks,

Michael