topic ArcGIS Explorer Desktop won't switch to 3D view in ArcGIS Explorer Desktop Questions

ArcGIS Explorer Desktop won't switch to 3D view

ChrisWeseloh — Tue, 14 Jun 2011 06:01:35 GMT

ArcGIS Explorer Desktop won't switch from 2D to 3D mode. When I click the 3D option from the ribbon toolbar, I get the spinning (using Windows 7 32bit) icon and then nothing happens (and 2D is still the option checked in the menu). However, if I switch to another application and then back again, I often have artifacts of other windows in the viewing area.

My computer passes all of the tests on the "Can You Run It" online test. I also have the most recent version of the Intel display driver installed (downloaded directly from the Lenovo site). I've also tried the driver provided by Windows/Windows Update.

It sounds like this is a common problem for this Intel laptop display (http://forums.arcgis.com/threads/11869-ArcGIS-Explorer-1500-crashes-on-launch?p=109671#post109671), but is there any hope?

System Info:

ArcGIS Explorer Desktop 1500

Lenovo R400

CPU
Recommended: Intel Core Duo, SSE2 (or greater) Pentium 4 or Xeon Processors
You Have: Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHz
PASS

CPU Speed
Recommended: 2.4 GHz
You Have: 2.3 GHz Performance Rated at: 3.795 GHz
PASS

RAM
Recommended: 2 GB
You Have: 2.9 GB
PASS

OS
Recommended: Windows XP minimum SP2, Windows Server 2003 minimum SP1, Windows Vista minimum SP1, Windows Server 2008 or Windows 7
You Have: Microsoft Windows 7 Ultimate Edition (build 7600), 32-bit
PASS

Video Card
Recommended: 256 MB video card with Pixel & Vertex Shader 3.0
You Have: Mobile Intel(R) 4 Series Express Chipset Family
PASS

Features: Recommended attributes of your Video Card
Required You Have
Video RAM 256 MB 1.3 GB
3D Yes Yes
Hardware T&L Yes Yes
Pixel Shader version 3.0 4.0
Vertex Shader version 3.0 4.0

Free Disk Space
Recommended: 198 MB
You Have: 11.0 GB
PASS

Re: ArcGIS Explorer Desktop won't switch to 3D view

NickJacob — Thu, 23 Jun 2011 19:29:02 GMT

Did you find a solution by any chance? Similar frustrations with first install of 1700. I have two HP laptops and I've never been able to get AGX to display in 3d (1500 or 1700). Surely there's a simple fix... just haven't found it documented yet.

Intel(r) HD Graphics
Driver Date: 7/28/2010
Driver Version: 8.15.10.2189

Re: ArcGIS Explorer Desktop won't switch to 3D view

DavidYip — Thu, 04 Aug 2011 19:53:16 GMT

Intel has released a new Mobile 4 Series GPU driver on their website that seems to fix the problem.

Re: ArcGIS Explorer Desktop won't switch to 3D view

NickJacob — Tue, 09 Aug 2011 18:28:25 GMT

Any chance of providing a link? I was hoping something like this would come along. I'm google'ing "Mobile 4 Series GPU driver", but I'd be interested in looking at the source you mentioned.

Re: ArcGIS Explorer Desktop won't switch to 3D view

LorenPfau1 — Tue, 06 Sep 2011 17:35:20 GMT

I'm having the same problem with build 1700 freezing when I try to switch to 3D mode.

Samsung Q330 running Win 7 Professional with Intel i5 and integrated HD graphics. I have loaded the latest graphics drivers but the problem persists.

Hoping someone has found a solution that will post to this forum.

Thank you.