topic Re: ArcGIS Explorer Desktop (Build 1750) Cannot view basemaps in ArcGIS Explorer Desktop Questions https://community.esri.com/t5/arcgis-explorer-desktop-questions/arcgis-explorer-desktop-build-1750-cannot-view/m-p/623632#M3742 <HTML><HEAD></HEAD><BODY><SPAN>If you are seeing the "desktop background" it has something to do with the graphics card (ArcGIS Explorer's use of the graphics card) and it may be possible to fix by installing a different graphics card driver.</SPAN></BODY></HTML> Wed, 13 Jun 2012 22:43:33 GMT MarkBockenhauer 2012-06-13T22:43:33Z ArcGIS Explorer Desktop (Build 1750) Cannot view basemaps https://community.esri.com/t5/arcgis-explorer-desktop-questions/arcgis-explorer-desktop-build-1750-cannot-view/m-p/623631#M3741 <HTML><HEAD></HEAD><BODY><SPAN>Installed new ... after running system requirements test successfully </SPAN><BR /><SPAN>I can see the thumbnails and pick a base map but the map does not load</SPAN><BR /><BR /><SPAN>When I run the connection speed test everything-passes expect the network route...(it says Test site unreachable)</SPAN><BR /><SPAN>Is this why? either way any ideas what's wrong with the installation?</SPAN><BR /><BR /><SPAN>I can see the hand in the map viewer but no map appears (just desktop backgrounds), even though it appears to be loaded?</SPAN></BODY></HTML> Mon, 11 Jun 2012 08:20:06 GMT https://community.esri.com/t5/arcgis-explorer-desktop-questions/arcgis-explorer-desktop-build-1750-cannot-view/m-p/623631#M3741 hassansaba 2012-06-11T08:20:06Z Re: ArcGIS Explorer Desktop (Build 1750) Cannot view basemaps https://community.esri.com/t5/arcgis-explorer-desktop-questions/arcgis-explorer-desktop-build-1750-cannot-view/m-p/623632#M3742 <HTML><HEAD></HEAD><BODY><SPAN>If you are seeing the "desktop background" it has something to do with the graphics card (ArcGIS Explorer's use of the graphics card) and it may be possible to fix by installing a different graphics card driver.</SPAN></BODY></HTML> Wed, 13 Jun 2012 22:43:33 GMT https://community.esri.com/t5/arcgis-explorer-desktop-questions/arcgis-explorer-desktop-build-1750-cannot-view/m-p/623632#M3742 MarkBockenhauer 2012-06-13T22:43:33Z