topic Does not work with Windows 8.1!! in ArcGIS Explorer Desktop Questions

Does not work with Windows 8.1!!

AdamGuo — Tue, 22 Oct 2013 00:25:27 GMT

AGX doesn't work with Windows 8.1. I tried to reinstall but fails (as in picture). Any fixes coming up?

[ATTACH=CONFIG]28503[/ATTACH]

Re: Does not work with Windows 8.1!!

MarkBockenhauer — Wed, 23 Oct 2013 20:34:13 GMT

The setup.exe as part of the download does not recognize 8.1, but you can install by using the .msi in the download folder. The download folder is in your temp folder.. if you downloaded the setup.

[ATTACH=CONFIG]28557[/ATTACH]

You can also copy the install folder of ArcGIS Explorer desktop and all files from a computer that you have installed on, to an 8.1 machine, set your own shortcut to the e3.exe, and run ArcGIS Explorer desktop on 8.1 as well. This would be the same as the process for running ArcGIS Explorer desktop from a USB drive.

The next version of ArcGIS Explorer desktop setup.exe will install on Windows 8.1

Mark

Re: Does not work with Windows 8.1!!

TomHopkins — Sun, 27 Oct 2013 04:29:52 GMT

Tried to use the msi installer but the program does not load the default world map. When to expect the next build that will work with Windows 8.1?
thanks

Re: Does not work with Windows 8.1!!

NathanCoon — Fri, 08 Nov 2013 17:50:28 GMT

Tried to use the msi installer but the program does not load the default world map. When to expect the next build that will work with Windows 8.1?
thanks

That's two different things. Assuming the msi installer actually installed the program? the default map not loading is related to video card issues. try updating the video drivers.

Re: Does not work with Windows 8.1!!

TomHopkins — Fri, 08 Nov 2013 18:54:38 GMT

The program and map worked using Windows 8. I have my doubts about needing to update video drivers to 8.1.

Re: Does not work with Windows 8.1!!

NathanCoon — Mon, 25 Nov 2013 15:38:41 GMT

The program and map worked using Windows 8. I have my doubts about needing to update video drivers to 8.1.

8.1 was a big update, and most video card makers have been releasing updated video drivers to be compatible with 8.1. Should try it instead of just saying you doubt it would work.

Re: Does not work with Windows 8.1!!

PalmerPawo — Thu, 28 Nov 2013 11:46:53 GMT

I had the same problem.
I tried to install AGX via msi-installer and everthing works fine for me 🙂

Thanks a lot for the hint

Re: Does not work with Windows 8.1!!

KarenFolger — Mon, 02 Dec 2013 22:50:58 GMT

The setup.exe as part of the download does not recognize 8.1, but you can install by using the .msi in the download folder. The download folder is in your temp folder.. if you downloaded the setup.

[ATTACH=CONFIG]28557[/ATTACH]

You can also copy the install folder of ArcGIS Explorer desktop and all files from a computer that you have installed on, to an 8.1 machine, set your own shortcut to the e3.exe, and run ArcGIS Explorer desktop on 8.1 as well. This would be the same as the process for running ArcGIS Explorer desktop from a USB drive.

The next version of ArcGIS Explorer desktop setup.exe will install on Windows 8.1

Mark

This worked for the installation. However now the basemaps disappear. If I had saved a map with basemaps before they are there but I cannot change basemaps.

Re: Does not work with Windows 8.1!!

JoeFlannery — Tue, 03 Dec 2013 11:49:13 GMT

Karen:

Have you tried this? Open Internet Explorer and go to: >Tools >Internet Options >Connections tab >LAN Settings button >Uncheck "Automatically detect settings" >OK >OK

Now open AGX and see if your Basemap button on your Home ribbon is populated with map options.

Re: Does not work with Windows 8.1!!

KarenFolger — Sun, 08 Dec 2013 14:53:16 GMT

No that did not fix it. Still no Basemaps in 8.1. Not sure why IE settings would affect running a desktop app, but I realize that's coming over the web.

Re: Does not work with Windows 8.1!!

KarenFolger — Fri, 17 Jan 2014 14:45:15 GMT

Basemaps work now with 8.1 - not sure what made that work!

Re: Does not work with Windows 8.1!!

JohnNowlin — Mon, 27 Jan 2014 13:42:11 GMT

Another helpful discussion about AGX 2500 & Win 8.1 is available here.

http://forums.arcgis.com/threads/88885-Installing-ArcGIS-Explorer-2500-on-Windows-8.1-preview

Best Regards,
j