topic Problem with 3D in ArcGIS Explorer Desktop Questions

Problem with 3D

FabioPetaccia — Wed, 07 Apr 2010 07:31:17 GMT

hi,
Meanwhile congratulations to the new forum, but know that many old threads have been deleted.
Then propose again the problem:
I can not view maps in 3D. Every time I switch from 2D to 3D program crashes and the only solution is to close. Also I get an error saying: "you have experienced problems during the final 3D visualization, sure to continue?".
What causes this problem? Basemap is already impossible to access (because the connection is via a proxy server in my company), at least I was hoping to use the map in 3D.
The problem is due more to the proxy?
the video card drivers are updated, OS: Win Vista, 4Gb RAM.
thanks for the answers

Problem with 3D

MichaelBranscomb — Wed, 07 Apr 2010 08:32:05 GMT

Fabio,

RE: Problem with 3D:

Sorry to here you are having problems in 3D. Is there an error report generated? (if so it will be in C:\Users\<USERNAME>\AppData\Roaming\ESRI\ErrorReports).

RE: Proxy Server:

If your organisation has proxy server then you can enter that information in ArcGIS Explorer (see http://webhelp.esri.com/arcgisexplorer/1500//en/proxy_server_settings.htm for more information). If you organisation has a firewall that is preventing access to the basemaps/ArcGIS Online then unfortunately there is no way round that and you will need to create all your content on your internal ArcGIS Server.

Regards

Mike

Problem with 3D

FabioPetaccia — Wed, 07 Apr 2010 09:03:50 GMT

Hi Mike,
thx for fast reply.
unfortunately report aren't generated, because program don't crash: all task are avaible but instead of the map there are my desktop or other folder are open behind AGX. I have this problem also with 2D view but I solved with graphic card's driver updating.

For proxy server:
I entered all the information requested, but the username and pass are not saved and the list of Basemap is empty.
I had the same problem for the 900 version did not relate Basemap, but only the task "Find"
http://resources.arcgis.com/content/nimbus-bug?bugID=TklNMDU1MjIz
I think that are my problem.

For version 900 proxy server's bug aren't solved.. It will be solved for 1200 release?
Thanks for answered

Problem with 3D

FabioPetaccia — Wed, 07 Apr 2010 09:14:00 GMT

news:

I close AGX and notify error report:
this is the file generated (obviously i send report to esri from my email)

3D display problem

SertaçTAKIL — Tue, 13 Apr 2010 06:19:23 GMT

I've installed build 1200 a couple of days ago. Everything is working great at 2D. My map services, basemaps that are running on ArcGIS Server 9.3.1 , and the add-ins that I've built take only couple of seconds to respond. However when switch to 3D it takes forever for my basemap and map services to display. It says streaming at the bottom continiously, and nothing happens. It does not crash, so no crash report. The software is somehow responsive, I can zoom in zoom out, but can't exit the software, I have to kill it from the task manager. The layers that should display at country, city and street zoom level are not displayed at all. My base maps are all cached, and I just have a couple dynamic map service layers. All these are working without a glitch at 2D.
My ArcGIS explorer 1200 is running on a HP xw6400 workstation with 2 Intel Xeon CPU 2GHz, 2GB RAM, and Nvidia Quadro NVS 440 as the graphics adapter with newly updated drivers.
Any suggestions.
Thank you.

Sertaç TAKIL

Re: Problem with 3D

FabioPetaccia — Mon, 03 May 2010 07:15:32 GMT

no news about this problem?

no news about Bug NIM055223 ???

thx

Re: Problem with 3D

PaulMace — Thu, 02 Sep 2010 23:35:45 GMT

Fabio,

Did you ever get any feedback on this? I have the same exact problem. Switch to 3D crashed. Now produces ESRI dialog telling me I 'Previously Experienced a problem displaying 3D..." and would I like to use 2D. 'No' produces crash of the viewing area, but no dump. Win7, 32-bit, Intel HD Graphics (Core i7 machine) with latest drivers. DirectX 10.

Paul Mace

Re: Problem with 3D

AndreiIvanov — Fri, 03 Sep 2010 15:38:02 GMT

Paul,

if you got 'Previously Experienced a problem displaying 3D..." message dialog, it means ArcGIS Explorer detected problem with your graphics card. Did you run ArcGIS Explorer system requirements test?!

Re: Problem with 3D

PaulMace — Fri, 10 Sep 2010 02:22:59 GMT

OK, ran it. Passed except for meaningless CPU speed. Core i7 is 6 core cpu capable of running Google Earth in OpenGL mode, Microsoft FSX and our App simultaneously without cracking a sweat. But explorer will not switch to 3D without crashing the visualizer window. I emailed the DMP file from the initial crash. We would like to switch from Google Earth to Explorer but this is a killer.

Paul Mace

Minimum Recommended    CPU
Minimum: Intel Pentium 4 or better, or Xeon Processors
You Have: Intel(R) Core(TM) i7 CPU U 640 @ 1.20GHz
   PASS

CPU Speed
Minimum: 2.2 GHz recommended or higher
You Have: 1.20 GHz
   Upgrade Suggested: Unfortunately, your CPU Speed does not meet this requirement. Click here to see some recommendations.

RAM
Minimum: 1 GB
You Have: 2.9 GB
   PASS

OS
Minimum: Windows XP minimum SP2, Windows Server 2003 minimum SP1, Windows Vista minimum SP1, Windows Server 2008 or Windows 7
You Have: Microsoft Windows 7 (build 7600), 32-bit
   PASS

Video Card
Minimum: 24-bit capable graphics accelerator with 32 MB of video memory (NVIDIA Quadro FX 350 or better/ ATI Radeon 9500 or better / Intel GMA X3500 or better)
You Have: Intel(R) HD Graphics (Core i7)
   PASS
Features: Minimum attributes of your Video Card
Required You Have
Video RAM 32 MB 1.3 GB
3D Yes Yes
Pixel Shader version 2.0 4.0
Vertex Shader version 2.0 4.0

Free Disk Space
Minimum: 564 MB (64 MB plus 500 MB for swap file)
You Have: 6.4 GB
   PASS

Re: Problem with 3D

MichaelBranscomb — Tue, 14 Sep 2010 08:53:30 GMT

Paul,

I've been trying to do some research on this. It sounds like you have a pretty new machine but just to make sure - are you Intel graphics drivers up to date? (you can check here: http://downloadcenter.intel.com/Default.aspx).

Regards

Mike

Re: Problem with 3D

PaulMace — Mon, 20 Sep 2010 13:42:09 GMT

Mike,

I do indeed have the latest drivers. So, are you guys using DirectX or OpenGL calls? I assume someone there is aware that Win7 Intrecepts OpenGL and redirects to DirectX...

Paul

Re: Problem with 3D

MichaelBranscomb — Tue, 21 Sep 2010 12:24:43 GMT

Paul,

The 3D display requires OpenGL. I'm not aware of any OpenGL interception / redirection issues with Windows 7 (there were reports before Vista was released that this was going to be the case but it didn't happen) but we have some great 3D guys who know their stuff so I'm confident they'll be aware of any potential issues that might crop up.

Are you experiencing the same issue on all the PCs you have tried?

Regards

Mike

Re: Problem with 3D

PaulMace — Tue, 21 Sep 2010 16:20:37 GMT

Other machines run ok, but they don't have Intel HD graphics.

Intel says:

[INDENT]"Intel® HD Graphics support hardware acceleration for OpenGL* applications in 16-bit and 32-bit color depths. The latest Intel® graphics drivers provide support for the OpenGL version 2.1."[/INDENT]

Alas, the Motion Computing j3500 is our target machine.

Re: Problem with 3D

PaulMace — Wed, 22 Sep 2010 17:26:25 GMT

Mike,

Just changed Intel HD 3D settings to all be 'Application Settings" and it changed error behavior.

Hard crash.

Generated attached dump file/error report.

Re: Problem with 3D

MichaelBranscomb — Thu, 23 Sep 2010 07:44:21 GMT

Paul,

Unfortunately I don't think the file attached correctly. Presumably you clicked send on the error reporter (which means we'll have received it and analysed the dump file) but if you want to try reattaching it (or email it directly to mbranscomb@esri.com) that's fine.

Regards

Mike

Re: Problem with 3D

PaulMace — Thu, 23 Sep 2010 23:20:34 GMT

Mike,

Sent original dmp from two+ weeks ago and and two spares from yesterday.

Paul

Re: Problem with 3D

MichaelBranscomb — Fri, 24 Sep 2010 08:04:04 GMT

Paul,

Received the dump files - we're taking a look to see if there's anything in them which will give help us determine what's happening.

Cheers

Mike

Re: Problem with 3D

MichaelBranscomb — Fri, 24 Sep 2010 08:59:15 GMT

Paul,

We've been through the dump files you sent - all we can tell is that the crash occurs in the graphics driver when switching to 3D. Unfortunately this means there is no issue we can directly address to resolve the crash you're experiencing.

Regards

Mike

Re: Problem with 3D

PeterLindstrom — Fri, 15 Oct 2010 20:52:35 GMT

I'm having a problem similar to what "sertac" posted. I have eight or so .lyr files that I can bring into ArcGIS Explorer (build 1500) and zoom around in 2D with no problems. If I load only one of the .lyr files into my map, I can switch into 3D and it appears to work fine. If I load more than one, it hangs ("not responding," no CPU cycles, needs Task Manager's End Task to close).

I'm using an almost-new Dell workstation with a high-end NVIDIA Quadro graphics card (yes, just updated the drivers today), running Windows 7 64-bit. The data is all coming from the same file geodatabase feature class, with the .lyr files having definition queries, scale extents, etc.

Re: Problem with 3D

MichaelBranscomb — Tue, 19 Oct 2010 07:38:16 GMT

Peter,

We've recently identified an issue with certain Layer Files / Layer Packages - where Explorer hangs when navigating. If you're able to upload a Layer Package which replicates this issue, it would help us fully explore the nature of this issue.

Regards

Mike