ArcGIS Explorer will not start

Anonymous User — Fri, 16 Apr 2010 13:14:40 GMT

Original User: psmschultz

Hello Everyone,

A few users in my company have installed and are using ArcGIS Explorer. I am not directly familiar with the application, but I am responsible for supporting these users. Two of the users are not having any trouble, but a third cannot run the program. When I try to run it for him, I see the splash screen. It is displayed for about a minute. It then disappears, but the program does not run. I see the E3 program start in the task manager, but as soon as the splash screen goes away, that task ends.

I have tried removing and reinstalling Explorer, and we have rebooted the machine a few times along the way. The system runs Windows XP Pro SP3 x86 joined to a corporate domain. We use Symantec Endpoint Protection for our antivirus / endpoint security software. The user is an administrator on his local machine, and the system is current on Windows Updates.

Any advice or assistance would be greatly appreciated. Thank you!

Best Regards,
Martin Schultz

ArcGIS Explorer will not start

MichaelBranscomb — Thu, 22 Apr 2010 07:44:29 GMT

Martin,

I would suggest taking a look at the system requirements for ArcGIS Explorer on http://wikis.esri.com/wiki/display/agxpsr/ArcGIS+Explorer+System+Requirements. From this page there is also a link to an automated system requirements checker (current version: http://cyri.systemrequirementslab.com/1186/10895).

If the machine in question meets the minimum/recommended spec then I would suggest updating the graphics card drivers - a very large majority of running issues with ArcGIS Explorer have been resolved with updated drivers.

Regards

Mike

topic ArcGIS Explorer will not start in ArcGIS Explorer Desktop Questions

ArcGIS Explorer will not start

ArcGIS Explorer will not start