topic Re: No basemaps in ArcGIS Explorer 1500 in ArcGIS Explorer Desktop Questions

No basemaps in ArcGIS Explorer 1500

MattSmith — Sun, 29 Aug 2010 21:38:07 GMT

Hi,

Had a quick search for an answer, but couldn't find anything relevent, so i hope someone can help.

When I go to select a basemap, there are none there to select. Weird.

Attched is an image of what it looks like. The only reason I have a basemap is that my saved default map is using the Bing basemap.

I had this problem with build 1200 also (but 900 worked fine).

Any advice would be much welcomed.

Re: No basemaps in ArcGIS Explorer 1500

AdamKrug — Tue, 31 Aug 2010 17:07:19 GMT

Having somewhat of the same problem, I have basemaps to choose from in the menu but nothing loads. I get a blank screen no matter what map i want to look at. Had the same problem with 1200 but 900 worked fine.

Re: No basemaps in ArcGIS Explorer 1500

MarkBockenhauer — Wed, 01 Sep 2010 12:41:58 GMT

can you access this URL? http://www.esri.com/software/basemaps/basemaps.xml

Starting with version 1200, the basemaps are pulled from the URL.

Mark

Re: No basemaps in ArcGIS Explorer 1500

AdamKrug — Wed, 01 Sep 2010 13:53:30 GMT

can you access this URL? http://www.esri.com/software/basemaps/basemaps.xml

Starting with version 1200, the basemaps are pulled from the URL.

Mark

I get this:

<?xml version="1.0" encoding="utf-8" ?>
- 
- <Basemaps>
<basemap name="Bing Maps Aerial" group="" file="basemap6.nmf" />
<basemap name="Bing Maps Hybrid" group="" file="basemap7.nmf" />
<basemap name="Bing Maps Road" group="" file="basemap8.nmf" />
<basemap name="World Imagery" group="" file="basemap0.nmf" />
<basemap name="World Topography" group="" file="basemap2.nmf" />
<basemap name="World Streets" group="" file="basemap9.nmf" />
<basemap name="Boundaries and Places" group="" file="basemap11.nmf" />
<basemap name="World Physical" group="" file="basemap5.nmf" />
<basemap name="OpenStreetMap" group="" file="basemap10.nmf" />
<basemap name="World Terrain" group="" file="basemap3.nmf" />
</Basemaps>

Re: No basemaps in ArcGIS Explorer 1500

MattSmith — Fri, 03 Sep 2010 02:54:38 GMT

I get the same as Adam

Re: No basemaps in ArcGIS Explorer 1500

DarynRadford — Fri, 18 Mar 2011 03:53:38 GMT

Is there a solution to this problem? If ArcGIS Explorer gets the basemaps from a URL address does this mean that it checks this at startup and if you are behind a proxy this becomes a problem?

Re: No basemaps in ArcGIS Explorer 1500

MarkBockenhauer — Tue, 22 Mar 2011 20:01:51 GMT

Do you see the thumbnail image for the basemap if you enter this url?

http://www.esri.com/software/basemaps/basemap2.png

Since you can see the XML at the basemap location, maybe you have something in place on your network that blocks the downloading of files?

basemap2.nmf is at the same location.

All of the basemaps reference their data from http://services.arcgisonline.com/arcgis/services
If you try adding the ArcGIS Server mapservice from http://services.arcgisonline.com/arcgis/services does that work?

Add Content - GIS Services - New Server Connection

http://webhelp.esri.com/arcgisexplorer/1500//en/index.html#add_gis_services.htm

Re: No basemaps in ArcGIS Explorer 1500

MartinPecher — Wed, 30 Mar 2011 03:06:45 GMT

Hey guys,

I seem to be having the same problem as Adam, with the basemaps not loading. I've tried it on a few different PC setups, and noticed that it seems to work fine on WinXP and Win7 32bit PCs, but not on WinXP 64bit.
I was wondering what you guys are running AGX1500 on?

Cheers,
Martin

Re: No basemaps in ArcGIS Explorer 1500

PaulOlsen — Thu, 31 Mar 2011 18:36:31 GMT

I've got a similar problem, no "Basemaps" showing, however I can link and add content from the Add Content>GIS Services...>http://services.arcgisonline.com/arcgis/services

Everything I add views great, but I still get no Basemaps, which are from the same service ....

??

Thanks

Re: No basemaps in ArcGIS Explorer 1500

PaulOlsen — Wed, 06 Apr 2011 12:23:29 GMT

Found my solution. I'm running dual monitors, and Express needs to run on the main display on my machine/video card. ArcMap will run on either, so not real obvious ...

Re: No basemaps in ArcGIS Explorer 1500

JohnCorrigan — Sat, 09 Apr 2011 11:02:52 GMT

New user, downloaded AGX but no maps load. AGX Online seems to work no problem

Computer passes system requirements check
Network Route Test-Failed

can you access this URL? http://www.esri.com/software/basemaps/basemaps.xml

NO Blank browser page

Do you see the thumbnail image for the basemap if you enter this url?

http://www.esri.com/software/basemaps/basemap2.png

YES

Tried adding services same result no maps display.

Jack C (Map SAR group)

No basemaps in ArcGIS Explorer 1750

JohnWilson3 — Sun, 01 Jul 2012 15:44:08 GMT

On 6/30/12 I started having the same problem exactly as described by Polsen below. When ARCGis Explorer starts up, I get the default basemap (Streets on one system, OpenStreetMap on the other), but when I try to change basemaps, all I get is a blank screen. This happens on both Windows 7 and Windows XP. Both operating systems have all Microsoft patches. In XP I tried disabling my software firewall (Norton); that made no difference. I can load maps from http://services.arcgisonline.com/arcgis/services with no problem.

What changed? Any ideas?
Tnx,

I've got a similar problem, no "Basemaps" showing, however I can link and add content from the Add Content>GIS Services...>http://services.arcgisonline.com/arcgis/services

Everything I add views great, but I still get no Basemaps, which are from the same service ....

??

Thanks

Re: No basemaps in ArcGIS Explorer 1500

CoryWilliams — Mon, 02 Jul 2012 01:27:10 GMT

Hi all,
I've got several users unable to access the Basemaps at AGX Build 1500.
I've just installed AGX 1750 and still no joy.

Does anyone know why this is happening?

When I goto: http://services.arcgisonline.com/arcgis/services
I get the following:

[h=1]Server Error in '/ArcGIS/Services' Application.

[/HR]
[h=2]Runtime ErrorDescription:
An application error occurred on the server. The current custom error
settings for this application prevent the details of the application error from
being viewed remotely (for security reasons). It could, however, be viewed by
browsers running on the local server machine.

Details: To enable
the details of this specific error message to be viewable on remote machines,
please create a <customErrors> tag within a "web.config" configuration
file located in the root directory of the current web application. This
<customErrors> tag should then have its "mode" attribute set to
"Off".

<configuration> <system.web> <customErrors mode="Off"/> </system.web></configuration>

Notes:
The current error page you are seeing can be replaced by a custom error page by
modifying the "defaultRedirect" attribute of the application's
<customErrors> configuration tag to point to a custom error page
URL.

<configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web></configuration>

Cheers,

Cory