topic Re: ArcGIS Explorer 1500 crashes on launch in ArcGIS Explorer Desktop Questions

ArcGIS Explorer 1500 crashes on launch

JeffGriggs — Fri, 27 Aug 2010 19:09:45 GMT

I get the splash screen for about 45 seconds, then it crash with a "serious application error". I'm running XP, with 9.3 installed on same machine. Am I missing something?

Re: ArcGIS Explorer 1500 crashes on launch

DarynRadford — Tue, 31 Aug 2010 01:01:52 GMT

I managed to get it to crash in a couple of minutes. Tried to do a route and it crashed. Why is this software so full of bugs, I have nerver used it sucessfully in any release. And certainly can not recommend it to be used in my corporate environment

Re: ArcGIS Explorer 1500 crashes on launch

NicholasGross — Tue, 31 Aug 2010 14:37:11 GMT

I get the splash screen for about 45 seconds, then it crash with a "serious application error". I'm running XP, with 9.3 installed on same machine. Am I missing something?

I have the same problem. On my Windows 7 desktop, it runs fine. But, on our Windows Vista laptops, I get the splash screen for a while, then it crashes and I get the "send error report" dialog. It is supposedly compatible with Vista, and I've made sure the .Net framework is up to date, but no luck.

Re: ArcGIS Explorer 1500 crashes on launch

LeeAllen — Tue, 31 Aug 2010 15:15:17 GMT

I have the same problem on Vista. Chatted with support analyst. They had me reconfigure a few things on the OS, but still no luck.

Re: ArcGIS Explorer 1500 crashes on launch

EdanCain — Tue, 21 Sep 2010 19:23:23 GMT

Hi,
in each one of your cases have you tried checking for the latest graphics card drivers for your machines?
if not, can you install the latest and again try running the application.
If you have, can you supply us with your machine and graphics card details please.

Thanks,
Edan

Re: ArcGIS Explorer 1500 crashes on launch

hervechonez — Wed, 22 Sep 2010 12:35:44 GMT

Hi,

Same problem on a labtop.
Graphic card :
mobile intel 4 series express chipset familly
pilot 6.14.10.4980

thanks

Re: ArcGIS Explorer 1500 crashes on launch

MichaelBranscomb — Thu, 23 Sep 2010 08:20:02 GMT

Hi,

Have you run the system requirements checker for that setup? You can find it here: http://cyri.systemrequirementslab.com/cyri_if/1186/10895.

Regards

Mike

Re: ArcGIS Explorer 1500 crashes on launch

LyleBoychuk — Thu, 30 Dec 2010 14:28:26 GMT

Hi
I am having the same issue with a Lenovo R400 with the Intel 4 series express chipset...did the original posters eventually resolve the problem?.....What is the fix?

Lyle

Re: ArcGIS Explorer 1500 crashes on launch

NicholasGross — Thu, 30 Dec 2010 14:59:35 GMT

According to tech support, there is a known incompatibility with that particular chipset. As of a couple months ago when I spoke with them, there was no solution.

Re: ArcGIS Explorer 1500 crashes on launch

LyleBoychuk — Thu, 30 Dec 2010 17:28:12 GMT

Thanks Presto
I was afraid of that......

Lyle

Re: ArcGIS Explorer 1500 crashes on launch

NicholasGross — Mon, 03 Jan 2011 10:05:50 GMT

Thanks Presto
I was afraid of that......

Lyle

You may have some luck with a driver update, I wasn't able to attempt that in my particular case because my toughbooks use a customized version of the driver that hasn't been updated.

Re: ArcGIS Explorer 1500 crashes on launch

ChrisWeseloh — Tue, 14 Jun 2011 10:15:39 GMT

I have a similar problem. ArcGIS Explorer 1500 doesn't crash, but I am unable to switch to 3D mode. I also have an "Mobile Intel(R) 4 Series Express Chipset Family" display on a Lenovo R400 and have tried both the Microsoft Windows Update version of the driver (8.15.10.2302) as well as the most recent version from Lenovo (8.15.10.2226).

Is there any hope for 3D support?

Re: ArcGIS Explorer 1500 crashes on launch

DavidYip — Tue, 05 Jul 2011 20:01:36 GMT

Same problem here on 1700. I have a computer with Mobile Intel(R) 4 Series Express Chipset Family. This is disappointing since we have ESRI infrastructure elsewhere in my department and thought ArcGIS Explorer would be a good way to open up some of our geocontent to non-specialist users.

ESRI: Any fixes or patches?

Re: ArcGIS Explorer 1500 crashes on launch

EvaReid — Mon, 11 Jul 2011 13:34:10 GMT

I'm having the same problem with 1700. Dell Latitude E6500 with Mobile Intel 4 Series Express Chipset. Running Windows XP Professional SP 3.

Re: ArcGIS Explorer 1500 crashes on launch

SarahMoussadji — Thu, 21 Jul 2011 19:05:32 GMT

Hey there,

I had a client who was also experiencing a crash when trying to launch ArcGIS Explorer. After reviewing the dmp file he sent, it turned out the application was crashing on 'ig4dev32.dll', which was his Intel Video Driver DLL. He upgraded to the following driver:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2991&DwnldID=19412&ProductFamily=Graphics&ProductLine=Laptop+graphics+controllers&ProductProduct=Mobile+Intel%c2%ae+4+Series+Express+Chipset+Family&lang=eng

and it worked well for him. I hope this can help others with the same problem!

Re: ArcGIS Explorer 1500 crashes on launch

MikeEdwards — Thu, 21 Sep 2017 14:51:35 GMT

I was having the same issue, Explorer kept on crashing when I started it up (running Windows7 Professional on a Dell Precision 7510).

I just went into Switchable Graphics and and set Explorer's Graphic Setting to High Performance and now it runs fine.