topic Re: AGX crashes on startup in ArcGIS Explorer Desktop Questions

AGX crashes on startup

DonBarker — Wed, 05 Oct 2011 00:33:44 GMT

Hi Esri.

I'm a believer. Potential users in my organization are asking about how to use AGX with AGS map services. I need to provide answers and training.

So I just downloaded and installed the latest AGX build. It crashes on startup. Even after I restart my computer. I send in the crash report with my email address but never get a reply from Esri.

Do I sound frustrated?

I'm running Vista OS (sorry.) What should I do?

Thanks,

Re: AGX crashes on startup

NickRose2 — Wed, 05 Oct 2011 10:39:53 GMT

Yeah, I hear you brother.

I found this problem related to the graphics card (or lack of). You can check whether your system is up to running AGX here http://cyri.systemrequirementslab.com/cyri_if/1186/10895

Nick

Re: AGX crashes on startup

MarkBockenhauer — Thu, 06 Oct 2011 20:28:37 GMT

Don,

In most cases it is the graphics card or graphics card driver.
Often updating the graphics card driver resolves the issue, but this is not always the case, or even possible... depending on graphics cards and computer manufacturer.

As mentioned in the previous reply to this post the system check utility is a good place to start. It will report your current graphics card. The firtst step is to update the driver, if possible.

In general NVIDEA and ATI graphics cards tend to work, driver updates usually resolve issues. Integraged Intel graphics cards have mixed results and applicable driver updates are spotty, especially in older models..

Mark