topic Re: ArcGIS Explorer Does NOT run on Windows 7 (64 bit) in ArcGIS Explorer Desktop Questions

ArcGIS Explorer Does NOT run on Windows 7 (64 bit)

JamieKromrey — Mon, 14 Mar 2011 02:17:39 GMT

I spent almost my entire weekend trying to get this to work. I've read through all the forums and made all the necessary changes but nothing helps.

Very dissappointed in ERSI...I thought this would be a solid release.
Here's as far as I can get.

"Can You Run it" results.

Minimum Recommended    CPU
Minimum: Intel Pentium 4 or better, or Xeon Processors
You Have: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
   PASS

CPU Speed
Minimum: 2.2 GHz recommended or higher
You Have: 2.8 GHz Performance Rated at: 7 GHz
   PASS

RAM
Minimum: 1 GB
You Have: 8.0 GB
   PASS

OS
Minimum: Windows XP minimum SP2, Windows Server 2003 minimum SP1, Windows Vista minimum SP1, Windows Server 2008 or Windows 7
You Have: Microsoft Windows 7 Service Pack 1 (build 7601), 64-bit
   PASS

Video Card
Minimum: 24-bit capable graphics accelerator with 32 MB of video memory (NVIDIA Quadro FX 350 or better/ ATI Radeon 9500 or better / Intel GMA X3500 or better)
You Have: ATI Radeon HD 4850
   PASS

Features: Minimum attributes of your Video Card
                               Required You Have
Video RAM                32 MB      3.5 GB
             3D                 Yes        Yes
Pixel Shader version     2.0          4.1
Vertex Shader version 2.0          4.1

Free Disk Space
Minimum: 564 MB (64 MB plus 500 MB for swap file)
You Have: 295.0 GB
PASS

-----
When I run ArcGIS explorer I get

ArcGIS Explorer detected a serious application error that involved your graphics adapter.
Adapter: ATI Radeon HD 4850
Driver: 8.681.0.0 (2009/11/24)
Mode: 2560x1400x4294967296

I've loaded the latest Display Drivers from ATI and everything is up to date.

Please help!!!!

Re: ArcGIS Explorer Does NOT run on Windows 7 (64 bit)

PatrickRoyer — Thu, 31 Mar 2011 20:34:07 GMT

I'm on Windows 7 Professional 64x, and have not had any problems with either ArcGIS Explorer desktop or online version.

Re: ArcGIS Explorer Does NOT run on Windows 7 (64 bit)

NicholasBarger — Tue, 19 Apr 2011 12:26:53 GMT

I got mine to run...but I am experiencing problems. I am unable to view the entire list of features from an ArcGIS Server web service that I am publishing. I have to click on the last item in the list and / or close groups down in order to see some of the layers.

Some of the buttons are different sizes...
It will not label a note...

All of this works properly on a windows XP 32 bit machine.

Re: ArcGIS Explorer Does NOT run on Windows 7 (64 bit)

AndyRowlands — Sun, 24 Apr 2011 16:34:02 GMT

I spent almost my entire weekend trying to get this to work. I've read through all the forums and made all the necessary changes but nothing helps.

Very dissappointed in ERSI...I thought this would be a solid release.
Here's as far as I can get.
...
When I run ArcGIS explorer I get

ArcGIS Explorer detected a serious application error that involved your graphics adapter.
Adapter: ATI Radeon HD 4850
Driver: 8.681.0.0 (2009/11/24)
Mode: 2560x1400x4294967296

I've loaded the latest Display Drivers from ATI and everything is up to date.

The driver version suggests that you're still running the default W7 drivers from the release date; these are suitable only for Windows Aero. Updating the AMD/ATI drivers from the drivers only package (not with CCC, this may be problematic with other applications later) will enable you to run ArcGIS Explorer.

Re: ArcGIS Explorer Does NOT run on Windows 7 (64 bit)

JoeFlannery — Tue, 14 Aug 2012 14:52:44 GMT

Andy:

See this thread.
http://forums.esri.com/thread.asp?c=184&f=2206&t=288838