topic Re: ArcGIS Explorer 3400 Crashing on Launch in ArcGIS Explorer Desktop Questions

ArcGIS Explorer 3400 Crashing on Launch

Syed_FurqanRaza — Tue, 14 Jun 2016 14:43:47 GMT

It was running fine a few weeks ago. I made some changes using application configuration manager and since then its crashing on launch. I uninstall and reinstall not only Explorer for ArcGIS but also ArcGIS Desktop but no success.

I also tried to cleanup different folders and registry locations and it also not helped. Is there any way to 100% clean uninstall or a logging feature to troubleshoot this issue!

Regards,

Furqan

Re: ArcGIS Explorer 3400 Crashing on Launch

JoeFlannery — Tue, 14 Jun 2016 15:01:26 GMT

Furqan:

Have you deleted your "My Default Map.nmf" file from -

"C:\Users\<name>\Documents\ArcGIS Explorer"

Re: ArcGIS Explorer 3400 Crashing on Launch

NormanDeschamps — Wed, 15 Jun 2016 11:39:21 GMT

Have you deleted the application data files in [User]\App Data\Local\ESRI\ and [User]\App Data\Roaming\ESRI ?

I can't remember the exact names of the folders under the ESRI directory (Explorer 2500/Explorer 3400 and ArcGIS Explorer Desktop I think are the names), but this is where AGX expands out all of the configuration information. If those folders are still in there, even a new installation of AGX will try and load the configuration it has saved in there.

Re: ArcGIS Explorer 3400 Crashing on Launch

Syed_FurqanRaza — Thu, 21 Jul 2016 07:03:02 GMT

The problem fixed when I uninstall the ArcGIS Server from that machine.