topic Near Me Widget crashes with multiple layers in ArcGIS Experience Builder Questions

Near Me Widget crashes with multiple layers

KitKat94 — Wed, 06 Dec 2023 17:31:01 GMT

While building my application whenever I click the Near Me widget it crashes and gives me this error:

I do have about 20 layers in the near me widget. However, I was able to use these same layers (plus way more) in Web App Builder screening widget and it worked no problem.

Is there anything I can do? Or is there a better alternative to the screening widget? I want to allow a user to see what features are near a AOI of their choice.

Re: Near Me Widget crashes with multiple layers

AzizaParveen1 — Wed, 06 Dec 2023 18:06:50 GMT

Hi @KitKat94

Is this happening during configuration or when you are using it after the app is launched? This is know issue and we are working on the fix for both at the configuration and runtime side, the fixes should be released in upcoming ArcGIS Online update in February.

Re: Near Me Widget crashes with multiple layers

KitKat94 — Wed, 06 Dec 2023 18:13:21 GMT

Both. It crashes during configuration, for example now I cant even delete the Near Me widget because the builder crashes when I click it.

Then in the launched application it just gives me a spinning wheel for where the widget should be.

Thanks!

Re: Near Me Widget crashes with multiple layers

AzizaParveen1 — Wed, 06 Dec 2023 18:17:44 GMT

Will you be able to share your web map with us? It will be great if you can share the url here, so we can test the fix with your map.

Thanks so much.

Aziza

Re: Near Me Widget crashes with multiple layers

KitKat94 — Wed, 06 Dec 2023 18:24:33 GMT

It is an internal application. Can I share with you individually?

Re: Near Me Widget crashes with multiple layers

AzizaParveen1 — Wed, 06 Dec 2023 18:34:18 GMT

I don't think I will be able to access it if the map is internal. I think it will be better if you could log a bug with esri tech support, they will be able to access your data and we will get access through them. When you log a bug, please mention my name and ask the analyst to directly contact me.

Thanks so much.

Aziza Parveen

Re: Near Me Widget crashes with multiple layers

LondonWalker — Thu, 28 Dec 2023 19:08:53 GMT

I am having this issue too. There also seems to be a limit with how many records are returned in the actual app.

Re: Near Me Widget crashes with multiple layers

rwrenner_esri — Tue, 09 Jan 2024 18:35:45 GMT

I am also experiencing this issue and can confirm it has to do with the number of layers added into the widget rather than the number of records. The app goes unresponsive when configuring the Near Me widget once the 18th layer is added.

I see a bug has been logged (BUG-000163939) and a fix is in the product plan. Until then, using fewer than 18 layers should prevent the issue from happening.

Re: Near Me Widget crashes with multiple layers

LondonWalker — Tue, 09 Jan 2024 23:42:00 GMT

I combined all my layers into one layer and it still doesn't work at least half the time if too many records are returned in the near me widget

Re: Near Me Widget crashes with multiple layers

rwrenner_esri — Wed, 10 Jan 2024 17:56:25 GMT

Sorry to hear you're experiencing that issue even after combining the layers. I'd recommend opening a tech support case as this issue sounds like a separate one from the existing bug referenced above.

-Rylee

Re: Near Me Widget crashes with multiple layers

James_Shreeve — Tue, 13 Feb 2024 13:51:33 GMT

Good to hear that this is a known error and a fix will be available soon. I have exactly the same issue, I'm not able to even open the configuration window of the app my whole window just freezes.