topic Re: Experience Builder Printing Widget Problems in ArcGIS Experience Builder Questions

Experience Builder Printing Widget Problems

MatAzzopardiRWE — Wed, 03 Aug 2022 10:53:29 GMT

Having a few problems with the new printing widget in Experience Builder.

1. Co-ordinate Transformation Error

I have included the printer widget in my webapp and want to give my users the option of printing whether using ESRI's basemaps such as the World Imagery, or for the Ordnance Survey basemaps. I've had difficulty printing to either the World Imagery or GB Cartographic when using different default output spatial references with either WKID 3857 (WGS 1984 Web Mercator auxiliary sphere) or WKID 27700 (OSGB). My datasets can translate to either WGS1984 or OSGB within the webapp, but not on print, so currently I have two printing widgets, one for ESRI using WKID 3857 and one for OS using WKID 27700. As my end users won't fully understand about the two different co-ordinate systems, I'm worried that they may use the incorrect printing widget for whichever basemap and then start showing information in the wrong place. Is there anyway to work at this properly, rather than my work around of having two printing widgets? Any recommendations would be highly appreciated!

2. PDF Font Error

I'm encountering a problem with the PDF/Font after print. On some PDFs, the text is appearing as normal, however on some PDFs the text has altered and doesn't look evenly spaced out correctly. This further causes a problem on saving the PDF and on opening in Adobe Acrobat, the error appears of "Cannot find or create the font 'ArialUnicodeMS'. Some characters may not display or print correctly". On going past this error in Acrobat, then all text displays as POINTS.

In the Font properties of the incorrectly displaying PDF it reads.

ArialUnicodeMS Type: TrueType(CID) Encoding: Identity-H Actual Font: Unknown

In the Font properties of the correctly displaying PDF it reads.

ArialUnicodeMs (Embedded Subset) Type: TrueType(CID) Encoding: Identity-H

3. Legend displaying

The legend does not display for me in experience builder at all.

In WebAppBuilder, it is displaying for me.

Re: Experience Builder Printing Widget Problems

ShengdiZhang — Fri, 05 Aug 2022 08:37:04 GMT

Hi @MatAzzopardiRWE ,

1. If you enable the Override common settings, you can use different output spatial references for different print templates in one print widget.

2. This is a known issue of the print service. https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDE1MDgwOQ==

3. Do you have grouped layers in your map data?

Regards,

Shengdi

Re: Experience Builder Printing Widget Problems

MatAzzopardiRWE — Wed, 10 Aug 2022 08:03:46 GMT

Hi Shengdi

Thank you for replying to this.

1. I've just made the amendment to my Experience Builder and that works for me now.

What is the likelihood of eventually just having the one setting, and just having the on the fly transformation using the stock transformation files in ArcGIS Pro, such as OSGB_2_WGS_NTv2?

2. So potentially a fix will come soon then?

I did used to have such a problem with fonts over the years especially whether from CorelDRAW, Adobe Products or ArcMap as our company had our own bespoke font..........what I did in the end was always embed the font and then it never caused problems. I guess there's a problem with the embedding of the font online at the moment?

3. I did have groups..........but now I do not, and it is printing the legend for me! 🙂

Thanks for the tip!

Kind regards,

Mat

Re: Experience Builder Printing Widget Problems

MatAzzopardiRWE — Wed, 10 Aug 2022 10:27:31 GMT

Hi Shengdi

Just a point on number 3.........in this occasion the features not printing which were in the group has been fine to not have in a group. However, there are other maps that I'll want to keep items in a group, is there anyway around the group not printing problem?

Kind regards,

Mat

Re: Experience Builder Printing Widget Problems

ShengdiZhang — Thu, 11 Aug 2022 03:32:36 GMT

Hi @MatAzzopardiRWE ,

1. I've just made the amendment to my Experience Builder and that works for me now.
What is the likelihood of eventually just having the one setting, and just having the on the fly transformation using the stock transformation files in ArcGIS Pro, such as OSGB_2_WGS_NTv2?

For now, it is unlikely that we will support this, as the print widget only reads information from the print service when it is set up.

Just a point on number 3.........in this occasion the features not printing which were in the group has been fine to not have in a group. However, there are other maps that I'll want to keep items in a group, is there anyway around the group not printing problem?

This is a known bug and we plan to fix it, you can track this issue here: https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDE1MTAyMg==

Re: Experience Builder Printing Widget Problems

Curt_H — Thu, 01 Dec 2022 18:20:20 GMT

Hi @ShengdiZhang - The link you provided is broken and I would really like to follow the progress/status of this Legend - group layer issue in EB. Thanks!

"This is a known bug and we plan to fix it, you can track this issue here: https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDE1MTAyMg=="

Re: Experience Builder Printing Widget Problems

MatAzzopardiRWE — Thu, 20 Apr 2023 12:10:33 GMT

The bug where any grouped layer would not display in the legend has now been fixed! 🙂

Re: Experience Builder Printing Widget Problems

MatthewMalone — Wed, 29 Nov 2023 17:46:37 GMT

Related to the grouped layer bug, I'm building with EB on AGO and grouped layers are showing up in the legend but not on the map itself. Is this being looked into as a separate bug? Having layers grouped is a fantastic option for efficiency, but if they're not showing upon the map itself, that's a bit of a problem. 🙂 I've attached a PDF of our city campus which has numerous storm water layers drawing (on-screen) as a grouped layer, but only the legend is displayed in the printout.

Thanks!

-Matt

Re: Experience Builder Printing Widget Problems

barryguidry1 — Fri, 29 Dec 2023 20:43:43 GMT

Is it possible to turn on the legend in the print widget configuration, by default?

Re: Experience Builder Printing Widget Problems

MelanieNeedle — Tue, 12 Aug 2025 20:38:03 GMT

Hello, I see that ESRI bug report https://support.esri.com/en-us/bug/when-a-legend-is-included-in-the-print-widget-in-arcgis-bug-000151022 says that it has been fixed but grouped layers in a web map are not printing.

Thoughts?

Thanks,

Melanie

Re: Experience Builder Printing Widget Problems

ShengdiZhang — Wed, 13 Aug 2025 01:50:59 GMT

HI @MelanieNeedle , If the layer is not displayed in the legend, it will not be included in the print legend either. If that's not the case, could you send me your map so I can look into it further?

Thanks,

Shengdi

Re: Experience Builder Printing Widget Problems

MelanieNeedle — Wed, 13 Aug 2025 14:34:37 GMT

Thanks for the response! I took one of the layer lists out of the group to test it out. The surface water layer group has been ungrouped. https://experience.arcgis.com/experience/96b67c718ddb4a829975bf78fa7fe978?draft=true

Re: Experience Builder Printing Widget Problems

MelanieNeedle — Tue, 24 Mar 2026 14:11:06 GMT

Hi @ShengdiZhang I am still having issues with EB Print Widget.

https://experience.arcgis.com/experience/e47ee89b76db4ee385e70f8380e2411c?draft=true

I do not have any grouped layers.

Thanks!

Re: Experience Builder Printing Widget Problems

ShengdiZhang — Wed, 25 Mar 2026 03:05:47 GMT

Hi @MelanieNeedle ,

Sorry, I missed your earlier comments.

I cannot access the print service in your sample app, so I used the default AGOL print service for testing. Everything works as expected on my end.

When I enable layers in the Map Layers widget, the print output includes all legends correctly.

Could you provide a bit more detail about the issue you encountered and what you were expecting to see?

Thanks,

Shengdi

Re: Experience Builder Printing Widget Problems

MelanieNeedle — Mon, 06 Apr 2026 14:19:09 GMT

Thanks for looking into this. @ShengdiZhang Were you not able to access the print service widget? Screenshot provided to show the error received.

Re: Experience Builder Printing Widget Problems

ShengdiZhang — Tue, 07 Apr 2026 08:15:13 GMT

Hi @MelanieNeedle ,

I can access your print service now and reproduce your bug.

However, as I said earlier, the print success if using the default AGOL print service - https://utility.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/

I think this bug is probably due to something related to your print service.

Thanks,

Shengdi