topic Re: Map Widget Not Showing Organization Basemaps in ArcGIS Experience Builder Questions

Map Widget Not Showing Organization Basemaps

NielsPerfectPlace — Wed, 01 Nov 2023 13:52:12 GMT

My experiences don't show all basemaps available in my organisation. This does only occur in the ArcGIS Online version of Experience, not the developer edition from the previous version.

Anyone came across this issue and found a solution?

Re: Map Widget Not Showing Organization Basemaps

TonghuiMing — Thu, 02 Nov 2023 03:04:06 GMT

Hi @NielsPerfectPlace

Do you have some screenshots that can elaborate on the issue? Tried a few groups and they work as expected.

Re: Map Widget Not Showing Organization Basemaps

NielsPerfectPlace — Thu, 02 Nov 2023 07:47:34 GMT

Yes of course. All screenshots are taken at approximately the same time.

Here is the basemap selector in the ArcGIS Online experience.

Here is the basemap selector in a hosted Experience on our server made using ArcGIS Experience Developer edition.

And this is the group for the basemap gallery of our organisation.

Re: Map Widget Not Showing Organization Basemaps

QunSun — Thu, 02 Nov 2023 08:16:16 GMT

Hi @NielsPerfectPlace

In the latest ArcGIS Online edition, the basemap tool of the Map widget should display the same organization basemaps as the BasemapGallery widget.

Could you add the BasemapGallery widget separately in ArcGIS Online and previous developer editions, and select "Synchronize with the basemap gallery settings of your organization" in the basemap settings ?

Then take screenshots separately to help us analyze the problem.

Re: Map Widget Not Showing Organization Basemaps

NielsPerfectPlace — Thu, 02 Nov 2023 08:18:10 GMT

Here you go. It should be synced, but it does not.

Re: Map Widget Not Showing Organization Basemaps

QunSun — Thu, 02 Nov 2023 08:22:22 GMT

Is the screenshot from ArcGIS Online edition or the developer edition?

Re: Map Widget Not Showing Organization Basemaps

NielsPerfectPlace — Thu, 02 Nov 2023 08:27:08 GMT

This is a screenshot from ArcGIS Online of course. The developer edition works. It's not the latest developer edition though, it's build 0230307.152430.CST, version 1.11.0

Re: Map Widget Not Showing Organization Basemaps

QunSun — Thu, 02 Nov 2023 08:57:04 GMT

Hi @NielsPerfectPlace

Are you sure that the basemap group configured in the organization is the group containing three basemaps in your screenshot?

Re: Map Widget Not Showing Organization Basemaps

NielsPerfectPlace — Thu, 02 Nov 2023 09:06:21 GMT

I'm very sure. It was the first thing I checked.

Re: Map Widget Not Showing Organization Basemaps

TonghuiMing — Fri, 03 Nov 2023 03:37:48 GMT

@NielsPerfectPlace - Could you reach out to Esri Tech Support for a follow-up ticket? They will help create an environment that we can further test.

Re: Map Widget Not Showing Organization Basemaps

TimF — Mon, 20 Nov 2023 12:20:42 GMT

@NielsPerfectPlace - did you get a solution for this in the end?

I've just noticed our ArcGIS Online Experience Builder application has developed the same problem - the built-in Basemap Gallery widget was displaying all basemaps a few weeks ago. But now it's only showing a few of them, specifically the ones created via the Vector Tile Style Editor. Nothing has changed in terms of the Basemap group settings or item sharing settings. The items just aren't being picked up the widget anymore.

Thanks!

Re: Map Widget Not Showing Organization Basemaps

NielsPerfectPlace — Mon, 20 Nov 2023 15:02:31 GMT

Ah yes. You have turn on a setting in your ArcGIS Organisation settings. At Sharing and Searching in Security options, turn on Members can search outside of organisation.

Re: Map Widget Not Showing Organization Basemaps

TimF — Mon, 20 Nov 2023 15:53:42 GMT

Brilliant - that's fixed it - thanks!