topic Re: Map freezes or locks up when panning or zooming too quickly. in ArcGIS Experience Builder Questions

Map freezes or locks up when panning or zooming too quickly.

Matt-Barrett — Thu, 02 Nov 2023 15:53:09 GMT

Ever since last week's update, my primary experience builder site has been problematic. The map freezes or locks up every time I use it. So far it seems to happen if I pan or zoom the map quickly. Has anyone else experienced something like this in the last week since the update?

https://experience.arcgis.com/experience/e0cb28f6724346a2bb366f45b3ca6af9/

Thanks!

Re: Map freezes or locks up when panning or zooming too quickly.

Jianxia — Thu, 02 Nov 2023 16:17:48 GMT

@Matt-Barrett, thanks for letting us know. We are investigating it. @TonghuiMing

Re: Map freezes or locks up when panning or zooming too quickly.

Coastal_and_Marine_Geospatial_ — Thu, 02 Nov 2023 17:25:38 GMT

Using MS Edge browser, the Experience Builder (AGOL version) design interface slows to a crawl and becomes severely unresponsive after adding ~10-20 analysis layers in the Near Me widget configuration.

Edge starts giving me a "This page isn't responding" pop-up (Wait or Leave Page). Same issue when Edge's tracking protection and enhanced security settings are disabled.

The experience works great/performant in preview, but once this issue begins after adding enough layers in the Near Me configuration, I am not able to work on any other part of the Experience in designer because it becomes too unresponsive.

No issues with any other widgets hanging up the Experience designer interface so far just the Near Me widget.

Re: Map freezes or locks up when panning or zooming too quickly.

AzizaParveen1 — Thu, 02 Nov 2023 18:12:07 GMT

Hi @Coastal_and_Marine_Geospatial_ thanks for reporting it, Will you be able to share your app with us? We will look into it.

Re: Map freezes or locks up when panning or zooming too quickly.

Matt-Barrett — Thu, 02 Nov 2023 18:18:04 GMT

Thank you. If it matters, I'm generally running chrome. (Version 118.0.5993.118 (Official Build) (64-bit)) However, it appears to not be a problem in Firefox (119.0 (64-bit)) so far.

Re: Map freezes or locks up when panning or zooming too quickly.

TonghuiMing — Fri, 03 Nov 2023 02:58:49 GMT

Emm...this looks weird. Tested using the provided sample app, on Mac or mobile devices, the zooming/paning works fine without freezing the app.

Just for more info -

Is the zoom/pan behavior done through a touchpad or mouse? Also, does your Chrome enable the function of "Memory saver"?

Re: Map freezes or locks up when panning or zooming too quickly.

QunSun — Fri, 03 Nov 2023 08:53:46 GMT

@Matt-Barrett I can't reproduce this issue. Could you reach out to Esri Tech Support for a follow-up ticket? They will help create an environment that we can further test.

Re: Map freezes or locks up when panning or zooming too quickly.

Matt-Barrett — Mon, 06 Nov 2023 13:23:41 GMT

I've been having issues with my desktop as well. Dell is coming today to hopefully fix it, so I'll re-evaluate after that is done. So far it seems to be an issue isolated to chrome and possibly only this PC, as I haven't been able to reproduce it anywhere else myself either. I'll reply here with the results after my computer repair today. (I'm told it's a processor issue, and that they may swap out the motherboard. It's a 3.9 ghz xeon with some ungodly number of cores, you'd think it wouldn't have issues like this.)

Thanks again!

Re: Map freezes or locks up when panning or zooming too quickly.

MaureenSpiessl — Tue, 07 Nov 2023 17:28:40 GMT

I am experiences where the maps will refresh the whole page when you are trying to zoom into a location and start using a survey that was created with Survey123 connect. Also, now today one of the surveys stopped working on one tablet to which it was working just fine yesterday. That survey will not pull up asset ID numbers on the tablet, it will on the desktop version.

On top of that I was currently given ownership of all surveys and now I have to figure out how they work and function in the field with little background as to how they were built.

We use Apple products.

Thank you to anyone if there are any leads or webpages I should review. I am just trying to stay above water here.

Re: Map freezes or locks up when panning or zooming too quickly.

Matt-Barrett — Tue, 07 Nov 2023 20:40:01 GMT

I use a basic mouse with a scroll wheel. However, memory saver in chrome was turned on. I've turned that feature off to see if that has an impact. (I didn't even know it was a thing!)

Thanks!

Re: Map freezes or locks up when panning or zooming too quickly.

Matt-Barrett — Thu, 16 Nov 2023 15:25:23 GMT

It may have actually been a failing video card in my desktop system. The Dell guy just left after having swapped it out with a new one. So far it's working great. I was also having trouble with ArcGIS Pro Desktop, that didn't seem to be software related. Then the fan on my video card started making crazy noise, but it took almost a month to get Dell to diagnose it correctly.

Re: Map freezes or locks up when panning or zooming too quickly.

AmyHox — Tue, 28 Jan 2025 19:27:21 GMT

I am also having issues with my map widget freezing. I did some googling to see what it could be I came across your comment, Coastal and Marine Geospatial, which intrigued me because my map has the Closest To widget and there are also quite a few layers in my map widget... wondering if there is some kind of bug with that. I will try condensing the layers used to see if that makes the problem go away.