topic Re: Experience Builder embedded dashboard no longer loading in ArcGIS Experience Builder Questions

Experience Builder embedded dashboard no longer loading

JosephCarl2 — Mon, 19 Oct 2020 20:37:36 GMT

Hi,

I had a tabular theme going in experience builder where I am embedding multiple dashboards, however, as of this morning it is no longer working as expected. This worked great last week - I saw there was a recent update that changed some things, but why would this be impacted? It is coming from our ArcGIS Online, same place experience builder is located. I tested the embed functionality in Story Maps & Hub - they were fine still.

Also of note - same thing seems to be happening to this Covid Experience linked on your site - I am not the only user impacted:

Experience

Re: Experience Builder embedded dashboard no longer loading

GraemeHill — Tue, 20 Oct 2020 00:28:37 GMT

We have the same problem too. Lots of issues over the last two days with various widgets not working, s123 widget is now back working but now the embeds not working, seems to be not liking the url domain its getting changed to https://undefined.undefined/..... We have a workaround with using iframes (code option) but this only works if you dont want to use "connect to data" and pass paramaters in the embed site url.

Re: Experience Builder embedded dashboard no longer loading

EnrikaJuzėnaitė1 — Tue, 20 Oct 2020 11:37:22 GMT

Hi,

we are also experiencing this issue. We have multiple experiences created in order to create responsive dashboards. These are shared to public so it is really urgent for this issue to be fixed.

As LMCC GIS Admin mentioned, we also get a changed domain to: https://undefined.undefined/

Re: Experience Builder embedded dashboard no longer loading

Jianxia — Tue, 20 Oct 2020 21:05:50 GMT

Thanks for letting us know. We are looking into it and will deploy a fix asap.

Re: Experience Builder embedded dashboard no longer loading

Jianxia — Wed, 21 Oct 2020 04:02:37 GMT

The fix has been applied. Could you help double check?

Re: Experience Builder embedded dashboard no longer loading

GraemeHill — Wed, 21 Oct 2020 05:00:24 GMT

Hi Jianxia,

It appears to be somewhat fixed, works ok in firefox but in Edge or Chrome for some embeds we are recieving errors like "lmcc.maps.arcgis.com refused to connect" or "arcgis.com refused to connect" displayed on the page. The console shows errors: Refused to display 'https://lmcc.maps.arcgis.com/sharing/oauth2/authorize?client_id=dashboards&response_type=token&state=%7B%22portalUrl%22%3A%22ht...............%2Flmcc.maps.arcgis.com%2Fapps%2Fdashboards%2Fc76e3cb482214f359563dbb0e1ad07cb' in a frame because it set 'X-Frame-Options' to 'sameorigin'.

Note that these we working fine before the weekend on any browser/device. I am not aware of any software updates.

Cheers, Graeme

Re: Experience Builder embedded dashboard no longer loading

Jianxia — Wed, 21 Oct 2020 05:07:03 GMT

Graeme,

Thanks for getting back to us. The error is different this time. We will take a close look.

Re: Experience Builder embedded dashboard no longer loading

TonghuiMing — Wed, 21 Oct 2020 06:51:25 GMT

Hi Graeme,

Is it possible to share the app with me or give more background info? I cannot reproduce what you described and cannot access the app/link either.

Tonghui

Re: Experience Builder embedded dashboard no longer loading

GraemeHill — Wed, 21 Oct 2020 11:12:43 GMT

Hi Tonghui,

I have given you access to an experience builder - you can view it here Experience

Sometimes the embedded survey123 forms load other times they give the refused to connect message

Select a record on the list for the connect to data embed to work. The refused to connect always appears in the bottom left which is a dashboard passing a parameter (objectid).

Re: Experience Builder embedded dashboard no longer loading

Jianxia — Wed, 21 Oct 2020 18:35:53 GMT

Graeme,

I can't access the app. Would you mind contacting support for a reproducible case for time being so we can patch it asap?

Re: Experience Builder embedded dashboard no longer loading

GraemeHill — Wed, 21 Oct 2020 20:30:55 GMT

Hi Jianxia,

It's not a public site, I have added you to the group as well. I'll contact the local support, ESRI Australia, to get it reproducible as well.

Cheers, G

Re: Experience Builder embedded dashboard no longer loading

GraemeHill — Wed, 21 Oct 2020 21:53:26 GMT

Hi Jianxia and Tonghui,

We have diagonisoned it as a cache login issue, clearing the users browser cache fixes the problem.

Cheers Graeme

Re: Experience Builder embedded dashboard no longer loading

Jianxia — Wed, 21 Oct 2020 22:07:49 GMT

Thanks for letting us know Graeme.

Re: Experience Builder embedded dashboard no longer loading

TonghuiMing — Thu, 22 Oct 2020 00:48:51 GMT

Graeme - that's good to know!

Cheers,

Tonghui

Re: Experience Builder embedded dashboard no longer loading

Anonymous User — Thu, 22 Oct 2020 22:55:37 GMT

Hi Graeme and Jianxia,

We are having an issue with this as well with our embedded AGOL content in an Experience Builder. Previous to the update this week, we didn't have any issues at all and didn't need to clear the cache on our browsers.

I realise clearing a cache is an easy temporary fix, but will there be a long term solution for this? For people who aren't very tech savvy, they assume the app isn't working and will stop using it. The end users who access our experience builder aren't always tech savvy, so we are receiving a lot of negative feedback from our app which was working just fine before the update!

Something that would help is if we could change the settings for our published Experience Builder to "always require login" when the app is opened, or to set the expiration of the token (i.e. "your session has timed out" after 1 hour). Then the authentication token would get carried through to the embedded AGOL content.

Re: Experience Builder embedded dashboard no longer loading

GraemeHill — Thu, 22 Oct 2020 23:10:16 GMT

I agree Karen, hopefully the experience developers can solve this permanently so it doesn't repeat with each release. We had to come up with instructions for our staff to assist in clearing their cache, with so many browsers and devices in use it's a bit of a nightmare solution, safari is particularly difficult, about 5 levels deep in the app settings. I hope they dont rely on users having to clear the cache as being the permanent solution.

Re: Experience Builder embedded dashboard no longer loading

Jianxia — Mon, 26 Oct 2020 22:52:07 GMT

Thank you for your concerns on clearing the cache. Junshan Liu‌ any explanation or a solution in the future to address Karen and Graeme's concerns?

Re: Experience Builder embedded dashboard no longer loading

FieldUser1One — Wed, 08 Dec 2021 23:38:23 GMT

Hi All,

My dashboards were all working fine yesterday, and still work on their own. However this afternoon on my experience, my embedded dashboards and maps don't connect. The dashboards work fine out-side the experience, but not as imbeds.

Re: Experience Builder embedded dashboard no longer loading

FieldUser1One — Thu, 09 Dec 2021 16:04:35 GMT

Okay, this morning they are fine. Can anyone let me know what is causing this glitch, so I can tell my team why our reporting dashboards are down? When this happens we have to go back to paper feature report print-outs, which cost credits.