topic Re: Print Widget not showing legend using custom print service, has issues rendering layer effects in ArcGIS Experience Builder Questions

Print Widget not showing legend using custom print service, has issues rendering layer effects

andrewdc_tt — Sun, 03 Jul 2022 21:41:36 GMT

I love that the print tool is finally available in Experience Builder, but there are some issues when printing using custom templates. We are using a print service hosted on a server with ArcGIS 10.9.1 and published with ArcGIS Pro.

1 - The legend does not populate at all, even with the 'Show legend' option ticked.

When using the exact same print service and map using the WebAppBuilder print widget, the legend displays with no issues in the print (left is Experience Builder, right is WebAppBuilder).

2 - Layer effects created in the new Map Viewer (such as drop shadow) do not render properly.

I've found it introduces weird graphical glitches, and labels/symbology seem to be blurry/distorted. The black lines introduced below go away after the drop shadow effect was removed from the map. This problem doesn't seem to be limited to just custom templates however, the default print does this too.

The default print service won't cut it for us unfortunately because of the map template layouts we need. Are these bugs able to be fixed?

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

ShengdiZhang — Mon, 04 Jul 2022 05:58:50 GMT

Hi @andrewdc_tt

Can you provide a sample app that includes a map and printing service to reproduce your issue? If you don't want to share the app publicly, you can share it with me (username: she10946) or submit an issue through ESRI Support.

Thanks,

Shengdi

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

andrewdc_tt — Tue, 05 Jul 2022 02:21:54 GMT

Hi @ShengdiZhang,

I've replicated a simple map/ dummy data in this experience using the same settings, using this print service. I noticed I wasn't able to replicate the same graphical artifacts in the map again using a drop shadow effect, so maybe that was just a hangover from a specific map/layer configuration. The legend is still absent though however.

Cheers,

Andrew

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

ShengdiZhang — Tue, 05 Jul 2022 05:57:21 GMT

I can reproduce your issue using this sample app and we will look into it. Thanks.

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

andrewdc_tt — Mon, 29 Aug 2022 04:11:14 GMT

Hi @ShengdiZhang, any update on when this will be resolved?

I can see that the same legend bug is also present in Experience Builder Developer Edition 1.9, and it's holding up our app being ready for our users.

Cheers,

Andrew

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

ShengdiZhang — Mon, 29 Aug 2022 05:51:10 GMT

Hi, this bug has been included in the release plan, but I can't guarantee if it will be fixed in Release10.3.

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

JosephCarl2 — Wed, 01 Mar 2023 20:14:35 GMT

This still isn't working for me...all I can find is this and no dice. That sample app still doesn't work either. I tried everything to get the legend to work.

https://support.esri.com/en/technical-article/000028603

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

RichardRogers1 — Fri, 03 Mar 2023 02:03:38 GMT

I am having the same problem - unable to print to get the print widget to include a legend for the layers present in the map. Subscribed to follow this development.

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

StephenKing3 — Fri, 03 Mar 2023 16:15:36 GMT

I can't get the legend to print either. I tried the method explained in the technical support article, but it won't let me select 'Include legend' in the template configuration.

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

ChristineLenore — Fri, 03 Mar 2023 22:24:42 GMT

I'm having the same problem as @StephenKing3, where the print widget does not include the legend in the output, even when the include legend box is checked, and I cannot select the 'Include Legend' option in the template config. Looks like a few people have all experienced this in the last week.

Any ideas, @ShengdiZhang?

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

MarkEastwood — Wed, 05 Apr 2023 18:22:51 GMT

Same issues occurring for me as mentioned by @StephenKing3 and @ChristineLenore . Any fix insight @ShengdiZhang ?

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

ShengdiZhang — Thu, 06 Apr 2023 03:11:40 GMT

@RichardRogers1 @StephenKing3 @ChristineLenore @MarkEastwood

The original issue is caused by group layers and is fixed in the last release.

However, we have identified another bug related to legend printing. If you encounter this issue, please follow these steps:

1. Add a map widget

2. Add map data to the map widget (key step - add map data before adding the print widget)

3. Add a print widget and connect it to the map widget

4. Configure a print service and check on "Include legend" in templates

Please let me know if you have followed these steps and still cannot print the legends.

Shengdi

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

MarkEastwood — Thu, 06 Apr 2023 03:33:22 GMT

@ShengdiZhang the last release being the 1.11 developers version? If so, that is what I am using and still encountering the problem. The order you mentioned above is how I set up my ExB. Any suggestions?

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

erica_poisson — Wed, 03 May 2023 15:38:42 GMT

Hi @ShengdiZhang - I am publishing a print service from enterprise 10.9.1. It is shared publicly and used within an Experience Builder app in ArcGIS Online. I've followed instructions in both the technical support work around AND your most recent post. The legend still does not print. Please see settings below.

Another interesting note, basemaps will not draw when printing in Experience Builder - I see all grey as a background. When I test the same print service in Web App Builder, the basemap draws no problem. See second screen capture for basemaps used.

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

ShengdiZhang — Thu, 04 May 2023 06:43:25 GMT

Can you share a print service or a sample app with me? Thanks.

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

erica_poisson — Thu, 04 May 2023 12:19:57 GMT

@ShengdiZhang I have shared the print service with you via direct message.

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

erica_poisson — Mon, 08 May 2023 17:16:36 GMT

Hi again @ShengdiZhang -

I was able to get my print service to work, however am experiencing issues printing the basemap that is used within my web map. When a print successfully generates, the entire background is grey. Are you able to assist with this? *I have sent you an updated print service URL via direct message.*

Below is a screenshot of the basemap layers used within my map. Two are Vector Tile Layers, while one is a Tile Layer. The layers have been configured within my web map in the following ways:

Human Geography Label = reference layer; 25% transparency
World Terrain Base = effects, brightness & contrast enabled with following settings
World Hillshade = effects, brightness & contrast enabled with following settings

The following are direct links to the basemap layers:

Human Geography Label - https://www.arcgis.com/home/item.html?id=ba52238d338745b1a355407ec9df6768
World Terrain Base - https://mass-eoeea.maps.arcgis.com/home/item.html?id=33064a20de0c48d2bb61efa8faca93a8
World Hillshade - https://services.arcgisonline.com/arcgis/rest/services/Elevation/World_Hillshade/MapServer

Thank you,

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

KrystalPhaneuf4 — Fri, 07 Jul 2023 20:12:58 GMT

We just upgraded Enterprise 11.1 and are seeing the legend issue. When enabling by default on the template it does not work. Following this doc. https://support.esri.com/en-us/knowledge-base/problem-legends-are-not-displayed-when-printing-a-map-i-000028603

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

Thomas_Fuhrmann — Tue, 11 Jul 2023 09:24:40 GMT

I'm having the same problem with ArcGIS Enterprise 11.1. The legend of layers within grouped layers is not displayed.

Re: Print Widget not showing legend using custom print service, has issues rendering layer effects

ShengdiZhang — Thu, 13 Jul 2023 07:01:46 GMT

Hi, this is a known limitation of the print API https://developers.arcgis.com/javascript/latest/api-reference/esri-rest-print.html