topic Re: View Counter Accuracy in ArcGIS Experience Builder Questions

View Counter Accuracy

BethAnnWinebarger — Thu, 14 Jul 2022 14:27:57 GMT

I created an Experience for a town event this past weekend and was looking forward to seeing the 'Usage' stats of ArcGIS Online for it. When I checked the stats for the Experience Builder itself, it showed 1 person accessed it over the weekend. However, when I check the Web Map that I used in the Experience, it shows about 1,700 people accessed it over the same time frame.

The Web Map was only advertised via links and QR codes to the Experience Builder app.

Anyone know why there is such a difference in the View Counts for two items that are tied together?

Also here is a link to this weekend's event if anyone wants to check out an example of an Experience Builder by a local government: https://arcg.is/1y4jir0

Re: View Counter Accuracy

RaenaBallantyne_DeMaris — Thu, 14 Jul 2022 15:02:04 GMT

I have been wondering this as well. Since the data, map, and app all have to have the same sharing level, I am wondering if there is a way to direct people more toward the app than the map or data it references. But I am having the same experience of the data and map having way, way more traffic than the app. It’s disappointing.

Re: View Counter Accuracy

jcarlson — Thu, 14 Jul 2022 21:00:44 GMT

Keep in mind that the "view count" on the data can tick upwards in a single map view session as the user pans around the map and queries the service. One view of a map or app could be a 5-hour browsing session that involved dozens of views of the data.

Experience Builder is a bit harder to track on its own, but given that an EB item can practically be an entire website of its own, with many pages, tabs, and maps in it, a single view of an experience may not tell you much anyway.

I would consider using a third-party analytics tool alongside the Developer Edition of Experience Builder, if you need to closely monitor engagement in a meaningful way.