topic Re: Experience Builder Basemaps don't reload switching between pages? in ArcGIS Experience Builder Questions

Experience Builder Basemaps don't reload switching between pages?

AFackler_NAPSG — Fri, 01 May 2020 02:44:55 GMT

I created an experience using two different web apps and embedded them into different pages. When I first load them both they work as they should, but if I switch back and forth the topo basemap seems to just disappear. I have to refresh the page entirely. Is there any way to combat this? (see images below)

Page 1 Loads (admin page)

Page 2 loads (public page):

Back to page 1, the topo map disappears. Sometimes the hillshade stays, sometimes both are gone if I go back and forth editing points

Thanks in advance!

Re: Experience Builder Basemaps don't reload switching between pages?

DavidMartinez — Fri, 01 May 2020 21:54:18 GMT

Hey Adam,

I was unable to reproduce your issue, Can you share the experience? If not, can you describe the setup including the type of services you're using? For example, are these online or enterprise?

Thanks,

David

Re: Experience Builder Basemaps don't reload switching between pages?

AFackler_NAPSG — Sat, 02 May 2020 20:54:07 GMT

David,

Of the two pages/ apps i'm switching between, one of the apps is public and the other is only for the org, but here's the link anyway Experience . Both apps are using ArcGIS Online and use the embed tool to be placed into the experience. Functionally they are fine, the widgets work and I can do everything I can normally do, it's just the basemap disappears.

Re: Experience Builder Basemaps don't reload switching between pages?

DavidMartinez — Tue, 05 May 2020 00:07:02 GMT

Adam,

Thanks. I can't reproduce your issue. Are the two maps for Public and Admin the same underlying data?

David

Re: Experience Builder Basemaps don't reload switching between pages?

PaulDoherty2 — Thu, 14 May 2020 22:20:43 GMT

I'm wondering if this issue is specific to Experience Builder OR is it specific to the Community Topographic basemap. I notice the hillshade will persist, but then the actual topo basemap will disappear if I leave it open in an app for an extended period of time. Then when I refresh, it comes back.

.Kelly Gerrow‌ - This has proved tricky to repro, but let us know if best to go to Esri Support.