topic Re: VERY slow pop-up performance in Experience Builder in ArcGIS Experience Builder Questions

VERY slow pop-up performance in Experience Builder

KariHicks_BentEarSolutions — Thu, 21 Apr 2022 16:18:17 GMT

I am currently using Experience Builder to build an application. When the web map is brought into the experience, the pop-ups no longer perform as expected. They do not always open when clicked, and once opened, I cannot click on the "x" to close the pop-up. This behavior does not occur when looking at just the web map, only in experience builder. There are other erratic performance issues with the pop-ups within Experience Builder as well. Overall it seems that the "wrapper" of Experience Builder somehow affects the interaction of user clicks and the popup.

Anyone else have issues with this? Workarounds?

Re: VERY slow pop-up performance in Experience Builder

KevinMWright13 — Thu, 21 Apr 2022 16:22:51 GMT

Hi karimarhicks,

I can commiserate. I noted the same popup performance issue when wrapped in ExB. I have not seen a workaround for this yet. Only adding my comments to show that you are not alone. 🙂

Re: VERY slow pop-up performance in Experience Builder

MichaelGinzburg — Fri, 22 Apr 2022 15:51:55 GMT

Hello, I experienced the same and opened two threads:

https://community.esri.com/t5/arcgis-api-for-javascript-questions/poor-performance-on-identify-in-arcgis-experience/td-p/1153560

https://community.esri.com/t5/arcgis-experience-builder-questions/why-selectfeaturesbyids-applied-for-measurement/td-p/1156039

How many layers does your webmap have? We have about 60 and we've found that ExB poorly deals with such amount of layers. This not only for identify but also for measure and draw widgets.

The workaround may be developing your own widget querying the webmap and displaying results. We did this and it works well.

Re: VERY slow pop-up performance in Experience Builder

MichelleWang1 — Mon, 02 May 2022 17:49:32 GMT

I have the same issue with Developer's Edition, especially after I applied 1.8 patch for a selection regression issue.

Re: VERY slow pop-up performance in Experience Builder

James_Kellough — Wed, 19 Apr 2023 12:06:44 GMT

You’re not alone, though the issues are not limited to just popups for me, map widgets (i.e. measure, layers, etc.) frequently “freeze” becoming non-responsive. Controller widgets are generally fine however data linked text can also be painful waiting for. I’ve been transitioning my WAB apps over to ExB in anticipation of its retirement but ExB performance is so poor and erratic, I can’t possibly put them into production at this time.

Re: VERY slow pop-up performance in Experience Builder

RobertHauck1 — Fri, 11 Aug 2023 20:09:21 GMT

I found that my slow performance issue was only occurring on Chrome and only on certain computers. Turning on "Use hardware acceleration when available" in Chrome's system settings fixed it. Enter this into the address bar to find the setting: chrome://settings/system.

Re: VERY slow pop-up performance in Experience Builder

AL_77 — Mon, 11 Sep 2023 20:06:05 GMT

I am going to try this. I have experienced lad with the new map viewer and Experience Builder. I have to wait for our IT Admins to update the group policy to allow us to check that on first. Keeping fingers crossed.

Re: VERY slow pop-up performance in Experience Builder

AL_77 — Tue, 12 Sep 2023 12:40:39 GMT

This worked perfect! A little annoyed that ESRI support wasn't able to assist on the lag I kept complaining about, they never even checked this. Thanks @RobertHauck1