topic Re: Experience Builder Feature Info Widget not Refreshing in ArcGIS Experience Builder Questions

Experience Builder Feature Info Widget not Refreshing

JayJohnsonWashoeCounty — Fri, 09 Oct 2020 17:44:15 GMT

I have an Experience Builder app (voting locations) that contains a Map and a Feature Info widget that displays the pop-up from the selected feature on the map. The data is an AGOL hosted feature class.

ExperienceBuilder Voting Locations

When the data in the map is updated, the relevant symbology changes appear on the map within 30 seconds, honoring the layer refresh interval settings in the webmap.

The problem is that the Feature Info widget DOES NOT REFRESH in the same way. It seems that whatever the data was at the time the page loaded, that is what the Info Widget is stuck with. Selecting other locations, then going back to a location that contains newly updated data still shows the old "as of time webpage loaded" data in the Feature Info Widget, even though the Map displays the correct updated symbology based on the most recent data update.

How do I force a refresh in the Info Widget so that it stays in synch with the Map?

This is a time critical question, as voting starts in just over a week...

Bernie Szukalski Jianxia Song

Jay

Re: Experience Builder Feature Info Widget not Refreshing

Wei_Ying — Fri, 09 Oct 2020 20:20:02 GMT

Hi Jay,

Thanks for reporting. We will try to fix FeatureInfo in the coming October release.
The workaround now is to set turn on auto refresh in Experience Builder at Data source like this.

Re: Experience Builder Feature Info Widget not Refreshing

JayJohnsonWashoeCounty — Fri, 09 Oct 2020 21:09:39 GMT

Thanks Wei. Unfortunately that work-around doesn't work. The refresh setting affects the refresh of the Map and the List widget, but does not appear to force the Feature Info widget to update. This screen shot shows the disagreement between the Map and a List (both of which show the updated attribute) and the Feature Info widget, which shows the attribute as it existed the last time the entire web page was refreshed (i.e. when the app opened).

For now, I'll remove the fields that get dynamically updated from the Feature Info widget and just rely on the map symbology to reflect the Open/Closed status of the Polling Locations.

Eagerly awaiting the October update.

Thanks

Jay

Re: Experience Builder Feature Info Widget not Refreshing

Wei_Ying — Tue, 20 Oct 2020 01:42:22 GMT

Hi Jay,

The refresh problem with FeatureInfo should be fix in ExB 8.3 Online version, which is published last night.

Please try again. And let us know if there is any problem.

Thanks,

Wei

Re: Experience Builder Feature Info Widget not Refreshing

DanielWalsh — Tue, 21 Sep 2021 23:48:47 GMT

Hi,

Has the refresh problem been addressed yet in the current version of ExB? I am running into the same issue where people are editing data in Survey123 and the only way to see their changes to show in the Feature Info widget is to refresh the whole webpage. I have the auto refresh setting on the data source set to 1 minute in ExB and on the layer. Any help would be much appreciated!

Thanks!

Daniel

Re: Experience Builder Feature Info Widget not Refreshing

Andrew_Winchell — Thu, 09 Jun 2022 22:06:42 GMT

This problem still appears unresolved from the 8.3 update and any updates that have been pushed since.

I am trying to build an ExB with the major components being a List widget, a section with about 10 embedded content pages for Survey123, and a Feature Info widget.

When you select an item from the List it should update the embedded content URL's for editing existing survey and should only show the Feature Info of the selected List item. When a Survey123 response is submitted, the feature info should update. Even with the refresh interval set on the feature layer, web map, and custom way as described above, they all fail to update the actual content of the widget.

This is already possible in Dashboards with the Details widget which I feel is the same widget with just a different name for Dashboards. I would think the Feature Info widget in ExB should work the same way.

Re: Experience Builder Feature Info Widget not Refreshing

rachelm — Mon, 21 Apr 2025 12:30:17 GMT

I am still seeing behavior where when we attach documents to a feature, the Feature Info widget does not update. We did set the refresh settings in the Experience Builder to be every half second.

Re: Experience Builder Feature Info Widget not Refreshing

KatieHansen — Wed, 30 Apr 2025 17:43:20 GMT

I posted a question about this recently and was asked to refer to this blog post about a Nov 2024 update for a work around: https://www.esri.com/arcgis-blog/products/experience-builder/local-government/recreating-web-appbuilder-info-summary-widget-workflows-in-experience-builder
Section "Set up automatic results update based on map area extent".
It works but isn't exactly the same thing as automatic refresh based on an interval given.

Post is here: https://community.esri.com/t5/arcgis-experience-builder-questions/experience-builder-near-me-widget-not-refreshing/m-p/1610045#M18693

Hope that helps!

Re: Experience Builder Feature Info Widget not Refreshing

AzizaParveen1 — Thu, 08 May 2025 15:17:58 GMT

@KatieHansen Near Me do not support auto refresh based on a interval.

Re: Experience Builder Feature Info Widget not Refreshing

DanielWard — Tue, 20 May 2025 02:54:27 GMT

Have spent the past day on this issue - In Dashboards there is a simple autorefresh on a "Details" window, however you cannot pan or zoom to a feature from this (what I am upgrading to EB to achieve).

I have tried the "Set up automatic results update based on map area extent" which in theory works, but I want the Feature Info widget to continue showing all results from the feature layer, not those just in the viewing extent. It seems I have to pick between either automatic refreshing of the feature info, or being able to zoom/pan to the feature, but can't do both. Unless I'm missing something, disappointing given this was raised in 2020... More half-baked features in EB...

Edit: Further playing around, a list provides a "last updated" option, but Feature Info does not... In this case I want a Feature Info widget and not a list...

Re: Experience Builder Feature Info Widget not Refreshing

NiekB4 — Fri, 09 Jan 2026 13:57:28 GMT

We have the same issue now: auto refresh in a Feature Info widget is not working in ArcGIS Enterprise Experience Builder v11.5. The auto refresh setting is activated on the feature layer in Experience Builder (custom interval, 0.1 minutes).

In v11.3 it worked, also on the Feature Info widget. But now in v11.5 the auto refresh works for data in List widgets but not for data in Feature Info widgets.