topic Re: Experience Builder - Label of Layers not showing in ArcGIS Experience Builder Questions

Experience Builder - Label of Layers not showing

Martin1 — Thu, 30 Sep 2021 11:13:33 GMT

Hello,

I am using Experience Builder 1.5 Developer Edition to create a Web App.

The strange thing is, that in my application the labels of layers are not showing. If I look at the webmap everything is ok, but in the actual application the labels are just not there.

Any idea what could cause that?

Webmap Application

Re: Experience Builder - Label of Layers not showing

CourtneyMenikheim — Thu, 30 Sep 2021 13:50:43 GMT

Is the webmap shared in such a way you could link it here? We haven't encountered this issue in any of our EXB dev projects, but I'm not 100% on if any of the projects had labels on the map to begin with.

Re: Experience Builder - Label of Layers not showing

Martin1 — Thu, 30 Sep 2021 13:57:41 GMT

Thank you for your answer. The webmap is unfortunately not public.
If you are curious to take a look, I can maybe arrange something by giving you temporal access via an account on our ArcGIS Enterprise Installation.

In any case, I think this might be a bug in Experience Builder 1.5 Developer Edition. I just tried with the older version 1.3, which I still have installed and there the problem does not seem to exist. Everything works as it should.

Re: Experience Builder - Label of Layers not showing

CourtneyMenikheim — Thu, 30 Sep 2021 14:02:15 GMT

I'd be interested to see what anyone from the EXB development team has to say on it.

Re: Experience Builder - Label of Layers not showing

Jianxia — Fri, 01 Oct 2021 18:14:58 GMT

ExB does not handle the web map rendering. It is up to the Map widget in JSAPI. There might be an issue in that version of JSAPI. As a try, could you create a similar map in the online map viewer, then bring it to ExB online version and see if the problem occurs. If not, I would recommend upgrading to dev edition 1.6 available on October 20.

Re: Experience Builder - Label of Layers not showing

Martin1 — Mon, 04 Oct 2021 07:52:40 GMT

Thank you for your answer. Indeed in ArcGIS Online it seems to work as it should. It could really be a bug in the JSAPI, as I see the same behaviour in Web Appbuilder in Enterprise. I will stick with ExB 1.3. for now and try 1.6 once it is out.

Re: Experience Builder - Label of Layers not showing

Stefan_Thorn — Tue, 05 Oct 2021 13:28:08 GMT

Today, I also experiences this behavior. In the webmap the labels are showing but when also using the same webmap in ExB the labels will not shown. I'm not using the developer app.

Re: Experience Builder - Label of Layers not showing

Jianxia — Wed, 06 Oct 2021 00:42:06 GMT

@Stefan_Thorn Are you using Experience Builder online edition?

Re: Experience Builder - Label of Layers not showing

Stefan_Thorn — Wed, 06 Oct 2021 09:37:48 GMT

Yes, I am using ExB Online edition.

Re: Experience Builder - Label of Layers not showing

Jianxia — Wed, 06 Oct 2021 16:56:05 GMT

@Stefan_Thorn, Is the map created using the new Map Viewer? if so, could you please try the map in one of the Instant apps and see if the problem occurs? This would help us narrow down where the problem is.

Re: Experience Builder - Label of Layers not showing

JohnBickmore — Thu, 07 Oct 2021 05:49:51 GMT

Im having a similar issue with labels in experience builder with a BETA webmap. The labeling shows when I zoom out enough so that the centre of the polygon is in view. The label shows in the centre of the polygon. If I zoom in away from the centre of the polygon I cant see the label anymore. THis behaviour is in the BETA webmap and shows in experience builder as well. Ideally the label should show at the centroid of the portion of a polygon within the map view extent.

Re: Experience Builder - Label of Layers not showing

Stefan_Thorn — Mon, 11 Oct 2021 14:17:13 GMT

Hi @Jianxia. Yes, the map was created with the new Map viewer. Last week, I wanted to reply but was to busy. But today, I saw that the issue is solved. I opened the map and the labels are shown. There is also no issue when I create an Instant app.

Re: Experience Builder - Label of Layers not showing

Stefan_Thorn — Wed, 13 Oct 2021 13:38:23 GMT

Hi @Jianxia, I have to recall my reply above. with some testing, I first thought the labels are only showing in ExB when a layer is saved as visible in the map (new map viewer) used for the ExB app.

But maybe it is problem when loading the map in the cache. When I open the map and switch on one or more layers, the labels are not shown. after a CTRL-F5, the map reloads and when switch on the layers the labels are visible.

In an instant app this is not an issue.

Re: Experience Builder - Label of Layers not showing

Jianxia — Wed, 13 Oct 2021 21:06:41 GMT

@Stefan_Thorn @JohnBickmore - looks like a bug in ExB. Could you help open a case in technical support? Let me know the case number so I will follow up.

Re: Experience Builder - Label of Layers not showing

JwHayes — Thu, 03 Oct 2024 19:56:31 GMT

@Jianxia I recently created an app using ExB Dev Edition 1.15. Everything works well except my labels are not working in the app. They work in the CLASSIC map viewer but not the app. Is this a known limitation? I know I could try the Map Viewer but I'm worried if I change my AGOL settings to use only the New map viewer our WAB apps will stop working. Any thoughts?