topic Re: Pop ups not showing information in mobile view since update in ArcGIS Experience Builder Questions

Pop ups not showing information in mobile view since update

JulieDel_Muto — Mon, 06 Jul 2026 17:30:18 GMT

Hi! Our experience apps with pop ups are not showing all the information since the update on mobile devices.

This is our public zoning app - https://experience.arcgis.com/experience/db0a964bcb0b4cfdb7bae59385c67114

Re: Pop ups not showing information in mobile view since update

Ke_Xu — Tue, 07 Jul 2026 14:53:16 GMT

I couldn't reproduce this issue with your app. Are you using an Android phone or an iPhone? Which browser are you using?

Thanks,

Re: Pop ups not showing information in mobile view since update

JulieDel_Muto — Tue, 07 Jul 2026 14:57:23 GMT

Thanks for responding Ke. If you filter to a municipality and the specific zoning layer pops up and you click on a category, you will see that nothing shows up under the heading. There is text and links on the code. It's the same with the parcel data that shows up if you zoom to a municipality.

Re: Pop ups not showing information in mobile view since update

JulieDel_Muto — Tue, 07 Jul 2026 14:59:33 GMT

Actually, it seems to be working fine now on mobile!!