topic Re: Timeline Widget Troubleshooting in ArcGIS Experience Builder Questions

Timeline Widget Troubleshooting

Alee_erickson — Mon, 30 Jun 2025 19:21:52 GMT

Hi all,

I'm building a web app in ArcGIS Experience Builder to display live radar data using five weather layers from the NWS. I’ve added a Time Slider widget and initially had it linked to the web map. I expected the time range to update automatically each day as new data came in, but that doesn’t seem to happen — the time extent remains the same.

So, based on recommendations I’ve seen, I changed the Time Slider settings to link directly to each individual layer instead of the map. Now, however, the layers don’t animate or respond to the time slider at all — they remain completely stagnant, even though the data is live and time-enabled in the web map.

Has anyone run into this issue?

Re: Timeline Widget Troubleshooting

TonghuiMing — Tue, 01 Jul 2025 02:50:44 GMT

Hi @Alee_erickson, could you share a bit more information about how you configure the Timeline widget? Also, have you turned on the Refresh settings inside the Data source panel on the left side?

Re: Timeline Widget Troubleshooting

MTracy1 — Wed, 13 May 2026 21:42:51 GMT

@TonghuiMing
This is also happening to me. Enterprise federated services. Data is updated daily, and the time extent should change daily. Instead, the time extent for the timeline widget remains stagnant as the last time the service was restarted. I've tried clearing browser cache or loading it in a different browser, and that has no effect.

Publishing:

"Data is a live feed. refresh rate on the general tab" is checked on.
"Layer should be refreshed periodically" is checked on and a refresh rate is specified.
"Filter layer content based on attribute values"/"Each feature has a single time field" are toggled on, and a valid DateTime field is selected

Web Map:

All time-enabled layers are added using the map service REST endpoint URL with Return Updates "?f=pjson&returnUpdates=true&" suffix

Experience Builder:

All time-enabled layers are set to auto-refresh
Timeline widget Time settings are set to "Customize Time Settings"
In the Configure time tab, all time-enabled layers are selected
The Start time is Minimum of all
The End time is Maximum of all

Data:

Source data in the SDE is correctly updating
Published data is correct when opening either the feature service or the map service in a web map
Time extent updates correctly in the map service REST endpoint (when using Return Updates)
Time extent updates correctly in the feature service REST endpoint
Time extent is stagnant on map service REST endpoint when not using Return Updates

I am really at a loss as to why the time extent in the widget is not accurately reflecting the data.