topic Re: How does one get a response in the ESRI community? in ArcGIS Experience Builder Questions

How does one get a response in the ESRI community?

SusieDFG — Tue, 24 Mar 2026 21:46:13 GMT

I have posted within this community quite a few times. My posts have been viewed hundreds of times. However, I have never received a single reply. How does one get responses here? Is there some trick I am not aware of?

Thank you in advance!

Re: How does one get a response in the ESRI community?

DanPatterson — Tue, 24 Mar 2026 22:07:10 GMT

many possibilities, to name a few...

the description of the problem isn't clear enough for others to test
your problem is so unique that no one has encountered it

Perhaps you could provide a link or two to your unanswered questions for other comments.

Also... Tech Support is your best solution if the second bullet point applies

Re: How does one get a response in the ESRI community?

gisadministrator_lpud — Tue, 24 Mar 2026 22:14:34 GMT

This comment would make my first post...have you tried the Esri AI Chatbot? It helps me work through my problems! Esri Tech support is helpful, too.

Re: How does one get a response in the ESRI community?

DavidColey — Wed, 25 Mar 2026 13:29:50 GMT

@DanPatterson is correct. When I look at your post here regarding your Near Me analysis:

https://community.esri.com/t5/arcgis-experience-builder-questions/near-me-analysis-results-not-populating-correctly/m-p/1689696

The short answer is nobody knows. For me, you haven't provided enough information about say, how many features within what distance you are trying to analyze and so maybe its trying to pull in too many features.

But I did a little more digging into your other post here:

https://community.esri.com/t5/arcgis-online-questions/interactive-legend-app-legend-spinning/m-p/1593312

on your Interactive Legend spinning and the esri responder said that was not occurring for them.

So to me that points to some sort of source feature configuration not behaving. Once you figure that out and then reply to your own posts with any progress or fixes, or a reply indicating you have made no progress and are seeking help with tech support. Then report back to your own post.

These actions will help your posts gain traction.

Re: How does one get a response in the ESRI community?

Bud — Wed, 25 Mar 2026 13:32:15 GMT

Depending on the question, if you don't get any solutions to your problem, then you could post it as an idea.

https://community.esri.com/t5/arcgis-experience-builder-ideas/idb-p/arcgis-experience-builder-ideas

Re: How does one get a response in the ESRI community?

DavidColey — Fri, 27 Mar 2026 20:27:51 GMT

Hi @SusieDFG - I would also mention that "communicating a response"

when you ask a specific question like

"How does one get a response in the ESRI community?"

would also go a long way towards the community members actually responding.

I know we are all busy and all have other tasks and duties, but responding with a simple "thanks I'll look into that" or an "I appreciate the support, here's what I've done so far ..." can go a long way with others supporting each other in a professional forum.

Re: How does one get a response in the ESRI community?

SusieDFG — Mon, 30 Mar 2026 18:46:00 GMT

Thanks! I will consider this! I try to use AI sparingly due to the environmental impacts, but if it is a useful solution I will check it out. I have used ESRI tech support but do have to go through my administrator so I try to exhaust all other options first. Thanks for these suggestions.

Re: How does one get a response in the ESRI community?

SusieDFG — Mon, 30 Mar 2026 18:47:15 GMT

Thanks! I will consider this when I word my questions.

Re: How does one get a response in the ESRI community?

SusieDFG — Mon, 30 Mar 2026 18:56:21 GMT

Thanks for these insights. I will add more information to my existing posts.