https://community.esri.com/t5/arcgis-experience-builder-questions/print-widget-in-eb-with-high-resolution-imagery/m-p/1688359#M22699 <P>We are currently experiencing an issue where our 3-inch high-resolution imagery will not print using the Experience Builder Print widget in AGOL.</P><P>Our print service is configured to use our ArcGIS Enterprise 10.9.1 environment rather than the ESRI default print service on AGOL.</P><P>Here are the current behaviors:</P><UL><LI>I am able to print maps without imagery.</LI><LI>I am able to print WMS imagery.</LI><LI>I am able to print low-resolution imagery.</LI><LI>I am <STRONG>not</STRONG> able to print high-resolution imagery.</LI><LI>I am able to successfully print high-resolution imagery when routing through Enterprise Server directly.</LI><LI>I am also able to print high-resolution imagery through AGOL Map Viewer using our Enterprise Server print service.<BR /><BR /></LI></UL><P>At this time, the issue appears to be isolated to the Experience Builder Print widget in AGOL when attempting to print high-resolution imagery.<BR /><BR /></P><P>I have an open support case with ESRI but am reaching out to the community to determine whether others have experienced similar issues and any suggestions.</P> Wed, 04 Mar 2026 15:42:05 GMT JudithWammack 2026-03-04T15:42:05Z https://community.esri.com/t5/arcgis-experience-builder-questions/print-widget-in-eb-with-high-resolution-imagery/m-p/1688359#M22699 <P>We are currently experiencing an issue where our 3-inch high-resolution imagery will not print using the Experience Builder Print widget in AGOL.</P><P>Our print service is configured to use our ArcGIS Enterprise 10.9.1 environment rather than the ESRI default print service on AGOL.</P><P>Here are the current behaviors:</P><UL><LI>I am able to print maps without imagery.</LI><LI>I am able to print WMS imagery.</LI><LI>I am able to print low-resolution imagery.</LI><LI>I am <STRONG>not</STRONG> able to print high-resolution imagery.</LI><LI>I am able to successfully print high-resolution imagery when routing through Enterprise Server directly.</LI><LI>I am also able to print high-resolution imagery through AGOL Map Viewer using our Enterprise Server print service.<BR /><BR /></LI></UL><P>At this time, the issue appears to be isolated to the Experience Builder Print widget in AGOL when attempting to print high-resolution imagery.<BR /><BR /></P><P>I have an open support case with ESRI but am reaching out to the community to determine whether others have experienced similar issues and any suggestions.</P> Wed, 04 Mar 2026 15:42:05 GMT https://community.esri.com/t5/arcgis-experience-builder-questions/print-widget-in-eb-with-high-resolution-imagery/m-p/1688359#M22699 JudithWammack 2026-03-04T15:42:05Z https://community.esri.com/t5/arcgis-experience-builder-questions/print-widget-in-eb-with-high-resolution-imagery/m-p/1688397#M22700 <P><SPAN>There is a known issue regarding printing from secured services in 10.9.1. I think this is the bug number:&nbsp;</SPAN><SPAN>BUG-000141699. Ask your Support Agent if this is related.</SPAN></P> Wed, 04 Mar 2026 16:41:41 GMT https://community.esri.com/t5/arcgis-experience-builder-questions/print-widget-in-eb-with-high-resolution-imagery/m-p/1688397#M22700 JeffreyThompson2 2026-03-04T16:41:41Z https://community.esri.com/t5/arcgis-experience-builder-questions/print-widget-in-eb-with-high-resolution-imagery/m-p/1688520#M22707 <P><a href="https://community.esri.com/t5/user/viewprofilepage/user-id/677423">@JeffreyThompson2</a>&nbsp;<BR /><BR />Support Agent thinks that it is not the case. He believes it "might" be a limitation issue. Case still open at this time.</P> Wed, 04 Mar 2026 21:44:55 GMT https://community.esri.com/t5/arcgis-experience-builder-questions/print-widget-in-eb-with-high-resolution-imagery/m-p/1688520#M22707 JudithWammack 2026-03-04T21:44:55Z