topic Re: EXB Pop-Ups in ArcGIS Experience Builder Questions

EXB Pop-Ups

EmilyTrant — Thu, 26 Feb 2026 14:31:25 GMT

Pop-ups do not load when viewing EXB and selecting a parcel. I have rebuilt spatial indexes, field indexes, optimized layer drawing, and created a view layer for each layer. No luck. Spoke with Esri support last week and was told there's a 429 error from another dashboard that is constantly used. Anyone have any insight to this? That dashboard needs to remain constantly in motion. TIA

Re: EXB Pop-Ups

Ke_Xu — Fri, 27 Feb 2026 01:20:50 GMT

Hi @EmilyTrant,

Will the popup display in Map Viewer?

Thanks，

Re: EXB Pop-Ups

EmilyTrant — Tue, 28 Apr 2026 14:09:01 GMT

They do not. It's like every other day they work then don't work

Re: EXB Pop-Ups

Ke_Xu — Thu, 30 Apr 2026 01:53:21 GMT

Hi @EmilyTrant,

Since it's also happening in Map Viewer, it's likely not an issue with Experience Builder itself. This intermittent behavior often points to a service-level or environment issue.

Could you please check if it's related to the network? If the network is fine and the 429 error persists from that background dashboard, I'd recommend submitting a ticket to Esri Support.

Thanks，