Experience Builder: Widget Direction doesn't use the language url parameter "locale"

EuSau — Mon, 08 Dec 2025 07:34:00 GMT

Hello,

In our Experience Builder application, the Widget Direction doesn't use the language from the URL parameter "locale", even if configured so.

The application has 3 languages, and we cannot change the language of the owner.
The application is public, so we can't fix it by just changing the user's languages preferences.

All the other widgets are functioning perfectly, but this one.

The support told us that it's a bug.

The Travel Mode names in the Directions widget are returned by the default routing service and are not generated within the Experience widget itself:
[https://route.arcgis.com/arcgis/rest/services/World/Route/NAServer/Route_World/retrieveTravelModes?f=json&token=]
The response from this request includes language-aware mode names based on the authenticated Named User account.

The terms like “Driving Time” or “Trucking Distance” remain in English and can be confusing or unclear for the intended audience. Essentially, this makes public-facing Experience apps (that don't require any authentication) that include the Directions widget unusable for anyone who does not understand English.

Does anyone has the same bug or maybe a workaround?

topic Experience Builder: Widget Direction doesn't use the language url parameter "locale" in ArcGIS Experience Builder Questions

Experience Builder: Widget Direction doesn't use the language url parameter "locale"