topic Re: Experince Builder Chart Widgets Won't Display Data in ArcGIS Experience Builder Questions

Experince Builder Chart Widgets Won't Display Data

EthanLucas_mn — Fri, 06 Jun 2025 17:04:49 GMT

Hi all,

I’m hoping to get some advice on an issue I’m encountering in Experience Builder. I have several charts that were previously working fine, but recently a handful of them suddenly went blank (no error just the default chart image). The data itself hasn’t changed, and the charts still show they’re connected to the correct data sources, but they are no longer displaying any data.

These charts pull from hosted tables in web maps. When I check the data source's widgets, they still indicate they’re connected to the appropriate widgets and filters. Interestingly, if I create a new chart using the same data source, it displays data correctly.

What’s even more puzzling is that this issue isn’t affecting all charts—some still function normally. In one case, I have two widgets connected to the same table in the same web map, but only one is working. This makes me suspect that something within the affected widgets—perhaps a hidden setting or internal variable—has changed behind the scenes, causing the charts to fail.

Things I’ve Tried:

Duplicating the non-working chart
Changing or re-selecting the data source
Toggling various data settings in the widget configuration
Duplicating the entire Experience
Using a different browser and clearing cache
Adjusting the style settings in case of a rendering issue

If anyone has run into a similar issue or has suggestions on what else I can try, I’d greatly appreciate your input.

Re: Experince Builder Chart Widgets Won't Display Data

laurentideicesheet — Mon, 09 Jun 2025 18:07:59 GMT

I might have to create a separate ticket, but it occurs for me for both old and new graph widgets. Could be user error on my part, though.

Re: Experince Builder Chart Widgets Won't Display Data

Wei_Ying — Thu, 19 Jun 2025 09:17:38 GMT

Hi @EthanLucas_mn sorry to hear about that.
As you tried several things, does any of these works ever?

Could you share your application for us to investigate?

Re: Experince Builder Chart Widgets Won't Display Data

BegumBolukbas — Wed, 25 Jun 2025 14:09:46 GMT

I'm having the same issue. Is there a bug by any chance?

Re: Experince Builder Chart Widgets Won't Display Data

Wei_Ying — Fri, 04 Jul 2025 04:03:28 GMT

Sorry to hear about that. There is likely a bug. But would you able to share you app for investigation?
Or please contact Esri support to provide us a repro case. Much appreciated.

Re: Experince Builder Chart Widgets Won't Display Data

PSRFA_GIS — Wed, 03 Sep 2025 00:14:06 GMT

Same issue but even when I create a new chart-BLANK.

Re: Experince Builder Chart Widgets Won't Display Data

PSRFA_GIS — Thu, 04 Sep 2025 17:28:22 GMT

See attached error from browser. Additional hints: I was able to see the charts on the same app from a different computer. Both using Chrome. The one with blank charts had an older version of Chrome so I updated it, but that didn't fix the problem.

Re: Experince Builder Chart Widgets Won't Display Data

PSRFA_GIS — Thu, 25 Sep 2025 20:19:39 GMT

Uninstalled, restarted computer, re-installed Chrome. Same issue. Couldn't get the charts component module to load. Had to delete all browsing data (specifically cookies and and other site data I think) and it finally worked!

Re: Experince Builder Chart Widgets Won't Display Data

JohnMoore12 — Thu, 09 Oct 2025 14:59:50 GMT

I am experiencing a similar issue in Experience builder right now. I believe there is an issue with the maximum category option when users sort by values. when I attempt to sort by the count of my category field, then only show the top 15 I receive an error. The image below is the configuration that works as expected, but when I switch the parameters to image two, the chart breaks.

something to look into.

Re: Experince Builder Chart Widgets Won't Display Data

Wei_Ying — Tue, 18 Nov 2025 19:05:21 GMT

Thanks for your investigation. Could you contact Esri support to give us a ticket?