topic Re: Error 403 User does not have permissions to access this service in ArcGIS Experience Builder Questions

Error 403 User does not have permissions to access this service

Yogesh_Chavan — Mon, 13 Oct 2025 10:12:58 GMT

We have Published a Geocoding Service on AGE 11.4 and using it for Batch Geocoding in Experience Builder Dev 1.18.

We observed that a user is facing error 403 insufficient permissions issue when trying to perform batch geocoding by utilizing the Geocoder in a custom widget in Exp Builder 1.18.

Note:

The Geocoding works if the Geolocator is shared with Public(Everyone)
The Geolocator also works if the user is made the owner of the Geolocator
The user can access service REST and also perform query

Any suggestions as to what we can check?

So far we have tried below:

Make the user an admin, fails
Create a new Dev Creds using admin creds, fails
Add redirect URLs in the app settings, fails

Re: Error 403 User does not have permissions to access this service

Wei_Ying — Mon, 17 Nov 2025 19:45:40 GMT

@Yogesh_Chavan can the user access the Geocoding Service by URL?

Re: Error 403 User does not have permissions to access this service

Yogesh_Chavan — Sun, 23 Nov 2025 08:00:36 GMT

Hi @Wei_Ying , thanks for checking. Yes the user can access the service URL.

The issue is solved. It was related to the method used for authenticating the service in the widget.