topic Re: Mobile worker cannot edit with Edit widget in Experience Builder in ArcGIS Experience Builder Questions

Mobile worker cannot edit with Edit widget in Experience Builder

HCC2021 — Mon, 15 Sep 2025 09:31:40 GMT

Hello, I have a problem with the edit widget in Experience Builder (in ArcGIS Online). Our Mobile workers cannot edit using the edit widget, but other user types with more privilidges can e.g. Creator. The Mobile worker is able to edit the same data layers inFieldMaps. In the underlying webmap the 'enable editing' is selected on the layers.

The layers are within a group layer, they are from a feature service published from a standalone ArcGIS server, they are not hosted feature layers.

Could there be a setting in the edit widget that I have missed to give edit privileges to user types?

Thanks for any advice!

Re: Mobile worker cannot edit with Edit widget in Experience Builder

CodyPatterson — Mon, 15 Sep 2025 10:35:56 GMT

Hey @HCC2021

To my knowledge, Experience Builder is not included in the Mobile Worker license as something that can be edited or utilized to edit. The Mobile Worker license is almost exclusively used to edit and manipulate field data like Field Maps, Navigator, etc. In order to use experience builder, you may need to provision these users with creator licenses.

Cody

Re: Mobile worker cannot edit with Edit widget in Experience Builder

HCC2021 — Mon, 15 Sep 2025 10:42:16 GMT

Hello, Thanks for the quick reply, My understanding from the user-type matrix https://community.esri.com/t5/arcgis-experience-builder-questions/experience-builder-widgets-and-user-types/m-p/1514831/thread-id/14076?attachment-id=80502 is that mobile workers can view and edit data in Experience Builder. Perhaps I have misunderstood, or it has been updated? Thanks again

Re: Mobile worker cannot edit with Edit widget in Experience Builder

CodyPatterson — Mon, 15 Sep 2025 11:09:18 GMT

Hey @HCC2021

I'm seeing what you're seeing how it states that Mobile Workers "Can view and edit data, but can't create or modify apps and items" from my experience, I've never been able to actually get the editing to work on Experience Builder with the Mobile Worker licenses, I'm not confident that it's impossible now that I'm seeing this, but I'll do some testing and see what I can find!

Cody

Re: Mobile worker cannot edit with Edit widget in Experience Builder

HCC2021 — Fri, 14 Nov 2025 10:19:23 GMT

Hello, has there been any progress/update on this?

Many thanks

Re: Mobile worker cannot edit with Edit widget in Experience Builder

ToddJohnson — Fri, 30 Jan 2026 22:41:51 GMT

When I open any of the Experiences with editable data from a mobile device, the edit widget disappears and the option to edit in the actions button does not appear. I'm signed in as an administrator, so it shouldn't have anything to do with the user type or role. If you know of a setting that I'm not aware of that would allow mobile editing in an Experience that would be super helpful. My technical field leads edit from mobile devices in Web AppBuilder applications.

Re: Mobile worker cannot edit with Edit widget in Experience Builder

ToddJohnson — Fri, 30 Jan 2026 23:14:57 GMT

Update: I found that many of the data widgets (edit, select, query) all disappear when viewing from a cell phone. They also disappear when viewing from an iPad when held in portrait mode. If I flip the iPad sideways to landscape mode, all of those widgets and functionality returns, both in the widget controller and actions button from the popups!! With a little training for field staff...PROBLEM SOLVED!!!

Re: Mobile worker cannot edit with Edit widget in Experience Builder

KnutSindreVale — Fri, 10 Apr 2026 11:58:43 GMT

I had the same problems as @ToddJohnson but corrected this with switching between "Auto" and "customized" in mobile mode to customize it. This was the first page I landed on after googling the problem 🙂