topic Re: Printer Widget - Custom Template in ArcGIS Experience Builder Questions

Printer Widget - Custom Template

GilHamilton — Thu, 24 Oct 2024 03:35:44 GMT

I'm looking to use a custom print template for the print widget.

This template would be based on a layout.

How would I go about setting a layout as a print template?

It seems I need to configure a print service but I'm not sure if I have or how to access an arcgis server which seems to be necessary in configuring a print service.

Would it possible to implement dynamic text in the template?
In the templates already given in the widget you can edit things like 'title', could something similar be done for a custom template?

Re: Printer Widget - Custom Template

ShengdiZhang — Thu, 24 Oct 2024 06:50:55 GMT

Hi @GilHamilton ,

If you are using Enterprise 11.3, after uploading your layout file to Content, you can find it directly in the print template settings under "Use layout from layout item."

For AGOL, the situation is different since the default print service doesn't support custom templates. You would need to either:

Publish your own print service to use custom templates (arcgis server needed), or
Use the beta feature in Map Viewer that supports custom templates (please see the document at https://doc.arcgis.com/en/arcgis-online/administer/configure-services.htm#ESRI_SECTION2_44B600A9053F4A4EB8B98991E812CD35 )

Would it possible to implement dynamic text in the template?

Regarding dynamic text - you can include custom text elements in the template. For Experience Builder specifically, you can set default values for these text elements in the print widget settings and modify them during runtime.

Regards,

Shengdi

Re: Printer Widget - Custom Template

jcgregg — Fri, 18 Jul 2025 15:01:45 GMT

Shengdi,

I have uploaded a custom layout template (pagx) but I cannot get the "Use layout from layout item" option to show up in the Template Configuration when adding a New Template within the Print Widget. Am I missing a step?

Thanks,

Jesse

Re: Printer Widget - Custom Template

ShengdiZhang — Mon, 21 Jul 2025 02:42:03 GMT

Hi @jcgregg ,

Are you using ArcGIS Online? This feature is not yet available on ArcGIS Online.

If you also have ArcGIS Enterprise, you can connect the Print widget to a print service from your Enterprise environment. In that case, you should be able to see the layout templates from your Enterprise content.

Thanks,

Shengdi

Re: Printer Widget - Custom Template

Dakshata_Parajuli — Fri, 15 Aug 2025 16:45:28 GMT

Hello Shengdi,

I am trying to use a custom print template in ArcGIS Experience Builder (Enterprise 11.3). I uploaded the custom template from ArcGIS Pro as a web tool and added it to Experience Builder. However, when I attempt to print by selecting the feature I want to print, I receive an error message, as shown in the attached image. Has anyone encountered this issue or have any suggestions on how to resolve it?

Re: Printer Widget - Custom Template

ajohnson — Fri, 15 Aug 2025 21:35:07 GMT

Hi @jcgregg and @ShengdiZhang,

My organization just upgrade our Enterprise to 11.5 from 11.3. After our upgrade I am having this issue as well. At 11.3 I could easy add a custom layout template from right within ExB but after our upgrade the option doesn't show up at all. What's up with that? It was such a nice feature!

Re: Printer Widget - Custom Template

ShengdiZhang — Mon, 18 Aug 2025 01:41:40 GMT

Hi @Dakshata_Parajuli , From your screenshot and description, it seems you are using a custom print service rather than a custom print template. You can open the Developer Tools → Network tab and check whether any error messages appear in the 'execute' request. In most cases, such issues are related to the print service itself.

Re: Printer Widget - Custom Template

ShengdiZhang — Mon, 18 Aug 2025 02:53:38 GMT

Hi @ajohnson ,

I can confirm this is a bug, thanks for bringing it to our attention.

As a temporary workaround, you can go to your organization settings → Utility services, and set the printing service URL to empty.

Please let me know if the issue persists after trying this.

Thanks,

Shengdi

Re: Printer Widget - Custom Template

SimonSchütte_ct — Mon, 18 Aug 2025 05:32:57 GMT

@ShengdiZhang Could you please reference the Bug ID?

Re: Printer Widget - Custom Template

ShengdiZhang — Mon, 18 Aug 2025 07:16:13 GMT

Hi, I'm afraid there is no BUG ID to reference. I'll respond to this post once the bug has been fixed.

Shengdi

Re: Printer Widget - Custom Template

krantiYadav75 — Mon, 18 Aug 2025 12:42:57 GMT

Hi @ShengdiZhang,

We are experiencing a similar issue. We have ArcGIS Enterprise 11.3 configured. Even when we use the ESRI default for printing, the issue still occurs.

Re: Printer Widget - Custom Template

ShengdiZhang — Tue, 19 Aug 2025 01:25:29 GMT

Hi @krantiYadav75, It should work in 11.3. Could you share the URL of the print service you are using?

Re: Printer Widget - Custom Template

krantiYadav75 — Tue, 19 Aug 2025 10:50:06 GMT

Hi @ShengdiZhang ,

You are looking for ESRI Default Print Service URL?

Re: Printer Widget - Custom Template

ShengdiZhang — Wed, 20 Aug 2025 01:54:00 GMT

Hi @krantiYadav75 , From my testing, this feature works as expected in Enterprise 11.3. The issue may be related to the print service. Please check the print service—Export Web Map Task—to see if the parameter Layout_Item_ID is available.

Re: Printer Widget - Custom Template

krantiYadav75 — Wed, 20 Aug 2025 05:35:36 GMT

@ShengdiZhang Layout_Item_ID is available.

Re: Printer Widget - Custom Template

ShengdiZhang — Thu, 21 Aug 2025 02:30:30 GMT

Sorry @krantiYadav75 , I’m not sure what’s causing this bug, as it works fine on my end. Could you please reach out to our Support team so they can help investigate the issue further?

Re: Printer Widget - Custom Template

ajohnson — Thu, 28 Aug 2025 18:30:49 GMT

When do you anticipate this bug to be fixed? I'm finding that when I use a custom print template and the default ESRI print service the creation of the print layout fails often in ExB. I was hoping that being able to use our own print service would make the layout creation in the print widget more reliable for our users.

Re: Printer Widget - Custom Template

ShengdiZhang — Fri, 29 Aug 2025 06:15:01 GMT

Hi @ajohnson, This issue only affects the default print service in Enterprise 11.4 and 11.5, where the option to select a custom layout item is missing. If you use a custom print service, it is not impacted by this bug and will work as expected.

Re: Printer Widget - Custom Template

ckellow — Wed, 03 Sep 2025 16:03:10 GMT

Do you have a timeline on when this bug will be fixed? And if that would require another update to the server that runs Enterprise 11.5 to do so?

Re: Printer Widget - Custom Template

ShengdiZhang — Thu, 04 Sep 2025 02:18:30 GMT

This bug will be fixed in Enterprise 12.0. I'm not quite sure about your second question, the bug is in Experience Builder, not the server.