topic Experience Builder Developer Edition Map Layers enable/disable popups not working in ArcGIS Experience Builder Questions

Experience Builder Developer Edition Map Layers enable/disable popups not working

EMiller_2 — Fri, 22 Aug 2025 18:32:54 GMT

I have a Experience Builder Dev. Edition map application built with version 1.17. The customer doesn't want map popups on by default. They want to be able to enable/disable popups for each layer individually in the map.

The problem is that the "enable popup" for each layer works, BUT "disable popup" doesn't work. So, the user can turn popups on but can't turn them off again.

In the Map Layers widget, I have toggled on the "Enable or Disable Popups" toggle. This creates a little popup/gear icon to the right of each layer in the Map Layers widget. Initially a tooltip appears on the icon that says "Enable Popup." The user clicks on the icon and the popup is enabled. Good so far. Now the tooltip on the icon says "Disable Popup." The user clicks on the icon -- and nothing happens. The tooltip still says "Disable Popup" and the popup remains enabled.

The map used is in ArcGIS Online and the layers in the map have popups disabled by default.

The map widget in the application has "Enable Popups" toggled on under "Options".

The only workaround I have found is if I turn on another item in the Map Layers list of options that will result in the "three dots" appearing to the right of each layer instead of the little popup/gear icon, then the enable/disable popup command seems to work. So I am displaying "Visibility Range" or "Details" as an option for each layer even though I don't want to show these things. It is the only way to get the popup toggle to function.

Is this a Bug that will be fixed soon? Am I missing something? Are there any other workarounds?

Thank you for information from others who have seen this problem/issue!

Re: Experience Builder Developer Edition Map Layers enable/disable popups not working

TonghuiMing — Mon, 25 Aug 2025 05:22:18 GMT

@EMiller_2 Do you have the shareable sample app that we could take a look at? This sounds like a similar issue to BUG-000177307, which describes the "Show or hide labels" option when it is the only option, and I would like to confirm.

It will be resolved in the next release.

Re: Experience Builder Developer Edition Map Layers enable/disable popups not working

EMiller_2 — Tue, 26 Aug 2025 19:10:14 GMT

Thank you for the information, TonghuiMing. This is good to know. I have temporarily resolved the issue as described above by adding the Visibility Range slider to each layer menu along with the Enable Popup option.

Re: Experience Builder Developer Edition Map Layers enable/disable popups not working

TonghuiMing — Fri, 24 Oct 2025 02:41:04 GMT

@EMiller_2 The original issue is resolved in the latest AGOL Oct update. Let us know if you still encounter any problems. Thanks.