topic Disable pop-up on basemap added by URL in Basemap Gallery widget in ArcGIS Experience Builder Questions

Disable pop-up on basemap added by URL in Basemap Gallery widget

BlakeTerhune — Wed, 18 Jun 2025 21:43:36 GMT

I'm building an ExB app in ArcGIS Online with a Basemap Gallery widget. I have added basemaps to the widget by URL. The basemaps are image services (not cached) from a standalone ArcGIS Server. When clicking on the map, the imagery is highlighted in the selection color and a pop-up is automatically generated for the image tile. Is there a way to disable pop-ups on these basemaps?

Re: Disable pop-up on basemap added by URL in Basemap Gallery widget

Ke_Xu — Thu, 19 Jun 2025 02:01:38 GMT

Hi @BlakeTerhune,

Please track this bug.

BUG-000171703 The imagery layer used as a basemap in ArcGIS Experience Builder shows pop-ups even though pop-ups are disabled in ArcGIS Online Map Viewer

Thanks,

Re: Disable pop-up on basemap added by URL in Basemap Gallery widget

BlakeTerhune — Fri, 20 Jun 2025 15:01:17 GMT

Thank you, @Ke_Xu. However, I think my issue falls just outside the scope of BUG-000171703. I never have the opportunity to disable pop-ups because the basemap is from URL in the basemap gallery widget (not a web map). Should I open a support case for this?

Re: Disable pop-up on basemap added by URL in Basemap Gallery widget

Ke_Xu — Wed, 25 Jun 2025 09:28:08 GMT

OK, please create a support ticket for this. Thanks.

Re: Disable pop-up on basemap added by URL in Basemap Gallery widget

BlakeTerhune — Mon, 18 Aug 2025 22:02:41 GMT

After contacting Esri support on this issue with the Basemap Gallery widget, two new bugs were logged:

BUG-000178565: "In ArcGIS Experience Builder, adding an image service to the Basemap Gallery widget by URL automatically turns on pop-ups with no way to turn them off."

BUG-000178585: "In ArcGIS Experience Builder, an image service (with pop-ups disabled) added to the basemap and the default basemap visibility set to hidden, the image service displays the pop-up."