topic Experience builder Print Widget - Asking to Sign in in ArcGIS Experience Builder Questions

Experience builder Print Widget - Asking to Sign in

ssun85739 — Mon, 16 Jun 2025 14:45:29 GMT

For some reason, the Print widget in my Experience Builder app is asking users to sign in, even though the dashboard is public. Here's the link to the dashboard: https://experience.arcgis.com/experience/6d9dc812a8d6480494c9e652e94b67ef

Is there a setting I need to enable to prevent this from happening?

Re: Experience builder Print Widget - Asking to Sign in

JonM32 — Mon, 16 Jun 2025 14:58:44 GMT

@ssun85739 I haven't seen this before. But this article might be related to whats going on with your app

How To: Allow Public Access to the PrintingTools Service in ArcGIS Enterprise

Re: Experience builder Print Widget - Asking to Sign in

MichaelVolz — Mon, 16 Jun 2025 15:50:31 GMT

Is this supposed to be a public application, as it is asking for credentials when I just perform a search?

Did you set your print service to be public?

Re: Experience builder Print Widget - Asking to Sign in

Brian_McLeer — Mon, 16 Jun 2025 17:06:55 GMT

I get issues in the console log when looking at your URL, it seems like there may be sharing settings that need updated beyond the print widget.

Re: Experience builder Print Widget - Asking to Sign in

ssun85739 — Tue, 17 Jun 2025 11:38:40 GMT

This is a public application. What is the print service? Are you referring to the printer itself or something that needs to be set in experience builder?

Re: Experience builder Print Widget - Asking to Sign in

ssun85739 — Tue, 17 Jun 2025 11:45:22 GMT

I will double check and see if I missed any layers that have not been shared. If I want to check to see if there is any issues again, is there a way for me to access the console log?

Re: Experience builder Print Widget - Asking to Sign in

JonM32 — Tue, 17 Jun 2025 12:40:17 GMT

In Microsoft Edge, you would right click in the app, like over the legend, and go to Inspect.

The console tab is available at the top in the dialog that opens

Re: Experience builder Print Widget - Asking to Sign in

ssun85739 — Mon, 23 Jun 2025 12:13:16 GMT

Thank you for the help. I used the console log and noticed that one of the links needed to be updated. We recently changed our domain from .org to .gov and it messed up the layers.