Browser pop-up: "The map view didn't load, recommend to restart the app"

LucVanDijk — Mon, 02 Jun 2025 14:50:21 GMT

I have a Web Experience that, when loaded for the first time in a browser session, always displays the following pop-up:

The pop-up is generated by the browser and I must click 'OK' before I can continue. The Web Experience proceeds to function as usual; everything works fine, despite the pop-up. When I refresh the page, the pop-up doesn't reappear. It only reappears when closing the browser and then opening a new browser window.

I have examined the network traffic using the browser dev tools (F12) but couldn't find anything related to this message. I also examined many javascript files contained in the Web Experience that could be even remotely relevant to the 'map view', but couldn't find the source of this message.

System info:

Tested with ArcGIS Experience Builder Developer Edition versions:
- 1.10
- 1.14
- 1.16
- 1.17
Tested in the following browsers:
- Edge 136.0.3240.92
- Edge 137.0.3296.52
- Chrome 136.0.7103.114
ArcGIS Enterprise 11.3
Internet Information Services 10.0.20348.1 (where the Web Experience is hosted)

All of the versions mentioned above show this behavior. Has anyone seen this before? Any pointers would help me out. I just want to get rid of the (seemingly irrelevant) pop-up, as it hurts the user experience.

If it helps I can send a HAR file of the network traffic for if anyone wants to take a closer look.

topic Browser pop-up: "The map view didn't load, recommend to restart the app" in ArcGIS Experience Builder Questions

Browser pop-up: "The map view didn't load, recommend to restart the app"