topic Re: Custom Report/Print Service Error on ExB App on Enterprise 11.3 in ArcGIS Experience Builder Questions

Custom Report/Print Service Error on ExB App on Enterprise 11.3

davidson — Thu, 22 May 2025 13:55:52 GMT

Hi all,

I'm trying to generate reports in Experience Builder based on a custom report template created in ArcGIS Pro and published to an Enterprise 11.3 environment. I followed this blog post on how to configure the report template and publish it: https://www.esri.com/arcgis-blog/products/arcgis-enterprise/national-government/creating-a-custom-print-service-with-reporting-capability

However, when I configure the print widget in ExB and try to produce a report I always get a error on the results tab of the widget. The workflow I'm trying to test here is performing a query first (using the Query widget) and then print a report based on the results.

Checking the logs on the server manager I see two messages. One saying that the "containing process for the [report] job has crashed" and the other "instance of the service [custom GP service] crashed".

Nothing I've tried so far has worked or triggered a different error.

Would appreciate any ideas!

Re: Custom Report/Print Service Error on ExB App on Enterprise 11.3

AzizaParveen1 — Thu, 22 May 2025 20:53:31 GMT

Hi @davidson ,

The error message indicates the print gp service is failing. I don't think it is a Experience Builder issue. Tagging print service owner @TanuHoque, he may have suggestions to resolve this issue.

Re: Custom Report/Print Service Error on ExB App on Enterprise 11.3

TanuHoque — Thu, 22 May 2025 21:03:20 GMT

@davidson

does the default (out of the box) print service work? or your print service work to print only map/layout basically you are not asking for any reports? Just want to figure out if the crash is specific to report generation or in general?

Re: Custom Report/Print Service Error on ExB App on Enterprise 11.3

davidson — Fri, 23 May 2025 12:25:22 GMT

Yes, the default print service works and my custom service also works if I print one of the default layouts - it's only with my custom reports that it's failing.

Thank you

Re: Custom Report/Print Service Error on ExB App on Enterprise 11.3

davidson — Thu, 29 May 2025 17:26:44 GMT

Hi @TanuHoque

I've tested the same process in a third Enterprise environment and got the same result/error. Would appreciate your thoughts on troubleshooting this issue.

Thanks